Opiniones de Dotdigital
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Opiniones de 188
- Sector: Contabilidad
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A MUST BUY SOFTWARE!
Revisado el 13-02-2018
The landing page builder makes it really easy to build nicely designed landing pages that helps our...
The landing page builder makes it really easy to build nicely designed landing pages that helps our lead generation campaigns. We are utilizing DotMailer to market to the emails we gather at events which we were unable to reach before.
Puntos a favor
The interface design is clean and organized making it easy to find what you're looking for. Dotmailer s extremely flexible, it allows creating complex layouts on emails without sacrificing client cross-compatibility too much. The best feature offered by Dotmailer is Email Automation Programs. My organization was able to set up a Welcome email series for different people. The easy editor makes creating emails fun. Great customer service from support. the cost is extremely fair and the account managers are really great.
Puntos en contra
Would like to be able to choose a group to send to while at the same time choosing another group to not send to so that any overlapping emails would not get the email. Other than this, NONE. A MUST BUY!
- Sector: Seguros
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Have not used to the full extent, but full of capabilities
Revisado el 16-11-2018
Puntos a favor
The most used function of dotmailer for our organization currently is the automation. Using Facebook primarily for leads, it is nice that we can link up these systems to hit leads in their email right when we get them. We are going to start using dotmailer for newsletters and such, but this requires a little more learning on their site which I have just not had time to do yet. I do like designing emails in dotmailer, and once you have a basic format, it is pretty seamless.
Puntos en contra
It does take a little time to learn. We originally got dotmailer because it was recommend by a consultant we were working with. We are no longer working with this consultant, so the system was passed onto me. Since I was not working with it in the beginning, there was a learners curve in adjusting to a new email system. I have not yet set up our website leads to automatically go into the dotmailer system as it seems like this can be a process that might take a little more time. I wish dotmailer paired a little easier with CRMs and other sites, such as word press, just to save a little time.
- Sector: Ropa y moda
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
A great platform, if this was 2009 and not 2017
Revisado el 30-08-2017
A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other...
A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other than that, I cannot think of another benefit.
Puntos a favor
The analytics on each email campaign. It is nice to get a visual report following the performance of the email campaign.
Puntos en contra
Other than the campaign reports, I have a problem with just about everything else with this platform, particularly the customer service but I suppose that that is not the question here. The platform itself is wildly outdated, seemingly by intention because they will offer you custom templates but with an extremely high cost and they will request that you fill out so much information that you've already done half of the work for them. The drag-and-drop feature is not unique in 2017, which I see is the most frequent positive thing others have to say about it, but the fact that there is no auto-save is absolutely absurd. The platform is also buggy when trying to adjust background colors and with editing photos post-upload. Raising issues to customer service only led to them pointing fingers at me for supposedly not knowing how to use the product and not even once led to a solution.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Good software spoilt by arrogant company attitude
Revisado el 03-11-2018
Dotmailer used to be great software, leading the way with WYSIWYG editors and simple automation and...
Dotmailer used to be great software, leading the way with WYSIWYG editors and simple automation and segmentation tools. Over the past 2-3 years, others have caught up and overtaken Dotmailer. Their response is to focus on large companies with big budgets, as a result of which they have priced themselves out of the market for smaller businesses. When dealing with anyone except tech support, the attitude is often extremely arrogant and unhelpful. There's other software available that does the same thing, with better support.
Puntos a favor
Easy to use, intuitive interface
Great features - although many of these are very expensive add-ons
Automation
Superb technical support
Puntos en contra
Unhelpful and incompetent client managers
Very expensive compared to similar products
Lack of interest in SMEs
Unwillingness to write connectors to other software packages
- Sector: Impresión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Email Marketing Managed.
Revisado el 28-09-2018
Puntos a favor
I cannot sing the praises of Dotmailer enough, by far the best email marketing tool out there. All our outbound promotional email marketing is managed through the portal along with several of our clients too
Puntos en contra
Not being able to create our own bespoke auto responses without contacting Dotmailer themselves to do it.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Dotmailer does a great job!
Revisado el 27-11-2018
I use Dotmailer to stay in contact with our clients current and new. I love using the automation...
I use Dotmailer to stay in contact with our clients current and new. I love using the automation feature to get our surveys out with out several steps.
Puntos a favor
The ease of use if what I like the most about the software. I can build a campiagn quickly and easily.
Puntos en contra
I would like it if the learning curve for the automation was a bit smaller. It took me awhile to get the hang of how the design feature works.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Dotmailer is EASY PEASY!
Revisado el 16-11-2018
Dotmailer has enabled us to connect our CRM system with our webstore (magento) tool. It has made...
Dotmailer has enabled us to connect our CRM system with our webstore (magento) tool. It has made segmenting easy and seemless. Love it!
Puntos a favor
The software is easy to use and the drop and drag features make this simple for anyone to learn. I can create a new template in minutes.
Puntos en contra
Not much to be honest. I have not had any issues with it so can't really say anything negative.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great tool
Revisado el 28-08-2018
Puntos a favor
Dotmailer is very flexible and you will have a lot of options for your e-mail campaigns.
Puntos en contra
The cost of course. Its not for everyone and especially if you have a large e-mail base.
- Sector: Entretenimiento
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Dotmailer drivers our email marketing campaigns.
Revisado el 23-08-2018
We use Dotmailer to maintain a close relationship with our customers via emails,even when they are...
We use Dotmailer to maintain a close relationship with our customers via emails,even when they are not currently patronizing us. Ensuring they will always have us in mind.
Puntos a favor
We migrated to Dotmailer from Bronto late last year and the difference was immediately clear. Dotmailer provides a clean and organized user interface making it very intuitive and thus helpful for users, especially new users. I love the drag and drop email creation feature and this makes it easier for us to create our weekly newsletter as against having to create newsletters from scratch.
The option to send sms to our contacts is an added bonus for Dotmailer.
Puntos en contra
I sometime experience Lag on the Dotmailer website. Also when working on newsletters,it will be great for work to be autosaved,ensuring if I suddenly get disconnected from the internet ; I do not need to start all over again.
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Functionality is pretty good but have had a few unresolved issues where work arounds were...
Revisado el 15-02-2018
We were able to send strategic and successful automated email campaigns to engage our customer...
We were able to send strategic and successful automated email campaigns to engage our customer base. We were able to design cleaner and more attractive templates than we have ever had before.
Puntos a favor
Ease of use and template designer. Ease of contact and segment management. Support was always ready and willing to help even if they could not resolve issue. Pricing is very affordable for what you get as well.
Puntos en contra
No way to track ROI, for our account at least. Issues with Outlook 13 and Outlook web compatibility.
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de un año
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Dot Digital Review
Revisado el 24-03-2023
Positive
Positive
Puntos a favor
I only use it for the analytics and reporting and for that it is excellent
Puntos en contra
It is at times difficult to sort and access email campaigns
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Excellent campaign management and engagement platform
Revisado el 10-06-2022
Puntos a favor
- It is very easy to use with great UX/UI.
-Drag and drop builder for landing pages and emails
-Support is another great thing about dotdigital
-Straightforward marketing automation, nothing too complicated
-I like how easy it is to segment the data (audiences)
-Great for AB testing campaigns
Puntos en contra
-Does require a little of knowledge for CSS for managing custom designs
-Very basic forms
-It is expensive as compared to other competitors providing high-quality features and competitive pricing than dotdigital
-Limitations on customization for the reports
- Sector: Maquinaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent Experience!
Revisado el 02-05-2018
Puntos a favor
Easy to use and made our business move at a lightning pace. We increased conversion beyond what we ever had done in the past.
Puntos en contra
Updating contact lists can be cumbersome. It would be much easier if we could just make mass update to contact lists without having to export and re-import them. For example, if you upload a list of Joe's contacts and then want them to all be individually tagged with Jane instead, you would have to export The List, change everyone's rep to Jane, and then import The List again.
- Sector: Biotecnología
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Excellent Email Automation for Magento
Revisado el 17-08-2018
If you are looking for a simple to use email automation system with Magento, it is probably one of...
If you are looking for a simple to use email automation system with Magento, it is probably one of the top choice. However if you are handy and like to create your own logic and unique segmentation from your email interaction, it may not be sophisticated enough.
Puntos a favor
It works well if you are using Magento as your e-commerce platform. It is easy to use and the integration logic with Magento is very simple to execute. The package also comes with survey forms, SMS and ability to create landing pages.
If you are new to email automation, this system may be a good start to get you familiar with logics and scheduling.
Puntos en contra
The integration is nice to setup, however it may slow down the overall system. If you like to run various dynamic values, the system may give up (you will receive email from the admin if "your campaign has been cancelled"). The issue is there is no warning when you setup the logic if it may cause issue. It just happens when you set the schedule and let it runs.
Another issue is the survey form only allows you to send the acknowledgment to 1 email address only.
Lastly the system integration to other platform is not as fluid as to Magento . It claims if it works with Salesforce, Shopify etc. However they are limited on data integration and capabilities.
- Sector: Papel y productos forestales
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Competitive pricing, flexible API works with our custom CRM, responsive customer support
Revisado el 15-02-2018
Much better email personalization.
Much better email personalization.
Puntos a favor
Includes most features competitors offer but at a lower cost. GUI is straightforward and easy to learn. Good API support that works with our custom CRM. Customer support replies quickly and always seems knowledgeable. Online knowledgebase is comprehensive. Campaign reporting was recently improved.
Puntos en contra
WYSIWYG email editor is sometimes cumbersome to use. Tracking sales results requires linking the account to Google Analytics, would prefer something built-in. Servers based in the UK caused some timestamp issues for our US-based business.
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Comprehensive feature set, great upgrade from Chimp!
Revisado el 26-09-2017
Magento integration, segmentation and advanced subscriber targeting.
Magento integration, segmentation and advanced subscriber targeting.
Puntos a favor
The Magento integration is terrific, you can really give your subscribers email offers tailored to their interests. That's such a crucial part of email marketing. The added bonus of the surveys and module/opt-in forms are amazing for a product in this price range. Listrak is charging one of my clients 20k/yr extra for some of the features baked into Dotmailer. I'll be moving them over to DM soon.
Puntos en contra
Once in a while I have some integration issues or glitches but support has been very responsive. Most of the common featureset works flawlessly.
- Sector: Organización cívica y social
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
a breath of fresh air
Revisado el 20-11-2018
The main issue was the platform itself. We used to run our emails using an outdated email platform
(...
The main issue was the platform itself. We used to run our emails using an outdated email platform
(crowd goes "how outdated is it?")
... So outdated that the only way it could run successfully was on classic Internet Explorer with ActiveX controls enabled. Meaning whenever had to be sent out, you will have to fire up a Windows 7 virtual machine that was solely used, to send out marketing emails. And in days when we were in a pinch, and something had to go out immediately, and there was not time to fire up the VM… We had to code the email on sublime text, then copy/paste onto the editor itself… Which was quite laborious.
Let's just say dotmailer solved the usability issue very well
Puntos a favor
Mostly it's about customer service. Dotmailer has always met us halfway in being communicative and thorough with us when it comes to providing the solutions to our requests and helping us getting acclimated to the features. It's this kind of tailor-made customer service, that has allowed us to be able to become more acclimated with the system that has allowed us to reach to our constituents and corporate partners with some of the most professional and well-thought marketing campaigns I've seen in years. I also want to give a special tip of the hat to support team from dotmailer.
Puntos en contra
That we did not discover the service sooner :)
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Software With Expansive Capabilites
Revisado el 16-11-2018
The dotmailer team is exceptional. Really responsive and easy to work with.
The dotmailer team is exceptional. Really responsive and easy to work with.
Puntos a favor
I love the automation features. The more you use it, the more advanced and creative you can get. We have already tripled the amount of emails we send but decreased the work in 1/2.
Puntos en contra
It does require a developer to implement into your site, do datafield building, and make sure your email code is clean. Dotmailer does have a creative team that can assist with email design for an added fee.
- Sector: Ropa y moda
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good CRM SELF PROGRAM
Revisado el 31-03-2021
CRM complete
CRM complete
Puntos a favor
RFM FEATURE and automation. Segmentation by persona
Puntos en contra
ONBOARDING PROCESS (Integration), Magento connector process
Alternativas consideradas
EmarsysRazones para cambiar a Dotdigital
FEATURES- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Dotmailer Review 2018
Revisado el 24-08-2018
Puntos a favor
-Ease of use
-Mostly works well with related platforms
-Clearly displays information
Puntos en contra
-Email builder is template-focused and not efficient or as user friendly if your creatives are designed externally
-Certain default options (automatically applying padding to every image block inserted into an email, for example) make setting up emails tedious and more time consuming and can't be turned off.
-Asset gallery in the email builder has poor UX -- there are visual glitches and creating and organizing folders / organizing assets is not intuitively designed. You are also unable to see the full name of each asset.--Project managers have been generally unhelpful in rectifying issues regarding the email builder.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great Software, needs to be more user friendly
Revisado el 17-08-2018
Dotmail is overall a good email software to use, a few logistical setbacks.. but nothing that can't...
Dotmail is overall a good email software to use, a few logistical setbacks.. but nothing that can't be overcome.
Puntos a favor
Dotmailer is a onestop shop for all your email campaigns. The organization of the software helps to keep all contacts and campaigns in order, while still making everything easy to find. Although very user friendly, I have run into minor glitches
Puntos en contra
The option to build the entire email using code makes it difficult for the average user to create an email campaign. However, There are other ways to do it. One other set back is the time it takes for customer care to respond to any ticket you submit, response time isn't always great.
- Sector: Comercio minorista
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Power Easy to use email marketing tool at a great price
Revisado el 16-11-2018
We migrated from another expensive email marketing tool to Dotmailer. Process was transparent with...
We migrated from another expensive email marketing tool to Dotmailer. Process was transparent with great support from Dotmailer.
Puntos a favor
Easy of use by our team
Competitive pricing
API possibilities
Email Programs
Native integration with Magento 2
Puntos en contra
Problem re-subscribing customers who unsubscribed in the past due to strict spam control.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Incredibly easy to use with robust reporting
Revisado el 02-05-2018
Puntos a favor
It's incredibly easy to build an email campaign and send one out whenever we need. The customization options are fantastic and allow us to maintain our branding while being a little creative with the look. Reporting is robust and gives us all the information we need, but isn't too complicated for someone who's not quite an email marketing expert yet! All in all it's pretty close to perfect.
Puntos en contra
Some of the preset templates could be modernized a little more, but it's still easy enough to customize any template to our liking before sending out an email campaign.
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Dotmailer is Amazing for your Business and Conversion
Revisado el 16-11-2018
Puntos a favor
I like the Overall Functionality. The best part is its Now dotmailers is a part of the Magento.
As an ecommerce that is always a advantage to use the Inbuilt functions.
Puntos en contra
Integration with other Software like Optionmonster and some other makes troubles.
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Advanced email software and easy to use
Revisado el 13-01-2018
Puntos a favor
Amazing features and functionality like split testing, geolocation reports, dynamic content and easy to use templates.
Puntos en contra
It is expensive when you start integrating the product with your own CRM system as you have to pay a separate synching fee.