Opiniones de WATI

Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la renta de vehículos. Tenemos ubicaciones en todo el país, incluyendo las 4 ciudades mas importantes, por lo que ha sido extremadamente difícil mantener un buen servicio al cliente. Esto significaba asignar 8 diferentes números de WhatsApp, con el fin de responder las preguntas frecuentes de clientes locales y turistas, y coordinar sus reservaciones y planes de viaje. Realmente era imposible lograrlo, hasta que encontramos a WATI.

My overall experience with Wati has been positive. It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable. The automation features are particularly beneficial for businesses with a high volume of customer interactions, helping to maintain a personal touch while improving efficiency. While the pricing and setup complexity may pose challenges for some, the features and capabilities Wati provides are well worth considering for businesses looking to improve their communication strategy.

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Bad experience. I do not have option to shift from Wati as many of the things will get disturbed, else would have changed

Implementation of chatbots and easy webhook to get the data instantenously. Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated.

Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging

Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs).

The onboarding took not more than 24 hours. And our first campaign was running within 48 hours.

The analytics however could be better. They can integrate AI to help correcting message templates especially to enable easy approval process.

Creating short basic bot automation is fairly easy l. However these bots can be very simple and complex functions are not possible.

The support team however can be far far better. Most times the queries are answered with links to DIY articles and videos, which is not helpful.

Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative studies and A/B testing within the tool.

It's good , we have been using this from last 2 yrs

Great experience, I like it and its easy to use and to integrate in our processes

WATI has significantly simplified managing multiple conversations for us and our clients. The platform enables fast, automated communication that boosts engagement without additional complexity. It's a highly reliable and scalable tool that aligns perfectly with our mission of helping creators and businesses grow online.

It's been a great tool for connecting with our customers.

ati's analytics and reporting tools have provided us with valuable insights into our customer interactions, enabling us to make data-driven decisions that have positively impacted our customer satisfaction. The support team at Wati has been incredibly responsive and helpful, always ready to assist with any questions or issues we’ve encountered.

Wati has been a game-changer for our business, providing a powerful, reliable, and user-friendly solution for managing customer communications. We highly recommend Wati to any business looking to enhance their customer engagement through WhatsApp.

Wati allows you to Centralize all WhatsApp messages. Coordinate work teams. And automate the flow of communications through this medium.

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively. The onboarding process was smooth, and the customer support team was extremely helpful, guiding us through every step with patience. My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times. It has simplified our workflows and allowed us to manage customer interactions efficiently. I highly recommend WATI for businesses looking to streamline communication and enhance their overall customer experience.

My overall experience good and I am enjoying to grow my business

I like the Wati service. previously i used another service after that i switched in wati my all requirements are fulfilled now thank to Wati for made my requirements easy.

WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.

WATI has been a game-changer for how we connect with our audience. Its simple, intuitive interface makes it easy for us to create, schedule, and send messages to everyone we need in just a few clicks. We love that we can segment our audience, ensuring our messages always reach the right people at the right time.

Personalizing our broadcasts has never been easier, and it’s made a noticeable difference in engagement. The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication. The integration with WhatsApp means our messages reach our audience quickly and reliably, which is exactly what we need.

What we appreciate most is how much time WATI saves us with its automation features. It lets us focus more on creating meaningful content and less on the technicalities. WATI has truly simplified our communication efforts.

its good, i am using it since last 3 to 4 years, so far so good

Overall, my experience with Wati has been positive. I've recommended it to several customers, and we've successfully implemented it across our systems and theirs. We use both the basic and advanced packages, and they have proven to be the right choices for the needs of our selected customers. Despite the minor drawbacks, we are quite happy with Wati and look forward to continued use and future improvements.

Awesome

our experience with WATI has been positive, and it consistently meets our communication and customer engagement needs.

Very good software. Any business can utilise this for customer engagement.

My experience has been nothing short of exceptional. The platforms interface made it easy for my team to get up running quickly with minimal training.

I use wati for my WhatsApp API customer service app , and it's very powerful and easy to implements