Kigo

3,7 (156)
¡Escribe una reseña!
La plataforma global de confianza para administradores de alquileres de vacaciones

Calificación general

3,7 /5
(156)
Relación calidad-precio
3,7/5
Funciones
3,7/5
Facilidad de uso
3,7/5
Asistencia al cliente
3,7/5

67%
Un ha recomendado esta aplicación
Ordenar por

Opiniones de 156

Petra
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Un placer usar y trabajar con Kigo

Revisado el 07-10-2021

Puntos a favor

La cuidadosa atención al cliente y el apoyo durante la pandemia.

Puntos en contra

Para ser empresa pequeña a nosotros sobraban muchas funciones.

Usuario verificado
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

KIGO is good

Revisado el 13-03-2018

To keep track of my Holiday Letting business

To keep track of my Holiday Letting business

Puntos a favor

Kigi can offer you all solution such as website channel manager in one package. They have the newest technology and setup.

Puntos en contra

For a small company with only one or two properties, KIGO is expensive. KIGO is more suitable for the big players

Gonçalo
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Rollercoaster of feelings that end up with a big surprise...we got a new family, the Kigo...

Revisado el 23-03-2018

Puntos a favor

I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful.

For all potentional clients looking to Kigo this is what you need to know:

1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track.

2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work.

3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come.
4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future.

5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!

Puntos en contra

To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews:

1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month.

2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering.

3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you!

To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!

Respuesta de Guesty

Dear Gonçalo,
Thank you. We are so thankful to work and partner with loyal customers like you. We are indeed a family and as you explained so well in your review, we are a tech company which focuses on disruptive innovation, meaningful connections and the total experience for our customers but also for the customers of our customers, now and in the future. We're taking good note of your valuable feedback and you can feel confident that we will work hard to keep adding more value to your business. We want to create change together with you and we'll do our very best to make sure you stay a happy member of our family.
The Kigo team

fraser
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

a very rocky road with many highs and lows

Revisado el 24-09-2017

more bookings and piece of mind that no double bookings can occur. reduces my workload and stream...

more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process

Puntos a favor

good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager

Puntos en contra

Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract).

Respuesta de Guesty

Hi Fraser,

Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process.

Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team.

At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible.

Thank you,
The Kigo Team

Slava
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Brilliant piece of software; would highly recommend to any business looking to maximise...

Revisado el 26-10-2017

I have included the information on the core benefits in the review.

I have included the information on the core benefits in the review.

Puntos a favor

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.

The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.

Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.

All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

Puntos en contra

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

Respuesta de Guesty

Dear Slava,
Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product.
Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team.
The Kigo team

Rodolfo
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

It has been a great customer service provided by Team, they has been really helpful!!

Revisado el 27-04-2018

Puntos a favor

speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Puntos en contra

Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable.

i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september)

If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report.

We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one.

i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on.

and with all of these you can EXACTLY measure your performance per season, per quarters and so on.

Respuesta de Guesty

Dear Rodolfo,
Thank you very much for your review, you're feedback is very valuable to us and we're happy to hear that you like the services provided by our customer service team. We hear your feedback about the reporting and our product team is currently working on developing new dashboards to help you measure success and track important metrics. If you're comfortable with it, we will actually forward your comments to our product team and have someone reach out to you to get more feedback.
Thank you for choosing Kigo!
The Kigo team

Teva
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Kigo Review

Revisado el 29-09-2022

Overall the ppl who I have interacted with are nice.

The software sucks in my opinion. Not...

Overall the ppl who I have interacted with are nice.

The software sucks in my opinion. Not intuitive at all, clunky and just leaves me frustrated much of the time.

Puntos a favor

The calendar is helpful. I am just typing now because of minimum characters.

Puntos en contra

Everything else.

The functionality is clunky. My concept of what KIGO was when I signed up and what I think it should be vs. what it actually is for me is totally different. I only use it because I dont have time to find something better.

Respuesta de Guesty

Hi Teva, thank you for your feedback. We're really sorry you're experiencing those issues. Our Customer Sucess Team will reach out to you to see, if we can help you make the most out of Kigo.

Huu Huy
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Bad UX Design, full of bugs and very slow

Revisado el 03-01-2016

We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.
The old one was...

We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.
The old one was perfect except it was not fully connect with Airbnb API and use Email parsing only.

When we decided to migrate to the new one, we expected to get an upgraded release of Kigo 1 fully connected with Airbnb.
Unfortunately, this version is built with a new architecture and from scratch. There is nothing to compare with the old version.
Yes, it brings some interesting features but with full of bugs

CONS :
1) Their UI are not user centered, not intuitive, not efficient. When we needed 1 click to execute a task, now we need few more steps.
This application is certainly designed by an IT Expert who don't know what we do in our business ! All screens and cinematics of screens are data centric instead of business centric.

2) I thing the worst point is the pricing. We have more than 50 flats and it's impossible to manage your pricing because they just provide a list of 365 text boxes where you can fill your price day by day for 1 flat.
There is no distinction for W-E / DayOfWeek. Even if they provide a bulk copy function, it's not efficient.

3) There is an optional feature to auto adjust your rates based on the % of occupancy. Monthly fee: 400 .
On paper, it looks nice. But after 2 weeks using it, we saw some wrong pricing and switch it off. Except the bug, there are 2 bad points for this pricing engine :
- With Kigo, we cannot use the new auto pricing of Airbnb which is better than this one because it's based on the whole volume of Airbnb booking in your city to adjust your rates, instead of considering only your own level of occupancy.
- When the engine sets the price, it updates the base price instead of to push a discounted amount. It's bad because Booking.com allows crossed out prices (% of discount displayed)
it could be nice to show the discount when is allowed by the website. It was available with Kigo 1...

4) Functionalities lost since the new kigo :
- cleaning/staffing scheduler
- color flags to tag bookings that we need to follow

5) Don't expect to get some smart statistics to follow up your activites and do some analysis. They provide this kind of bullshit Data Report generated by a BI engine with zero consideration of the important criteria for our business.

6) Kigo API : I'm not going to detail the issues but there are a lot of bugs and very slow.

PROS :
1) Support team is usually reactive

Respuesta de Guesty

Thank you for your review, we're sorry that you felt that your transition to the new version has not been as satisfactory as you hoped. We are here to fix any reported issues and our client success and support teams are here to help whenever you need them. We have forwarded your comments to them as well as to our Product team.

Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible. Our new product, Kigo Operation Management (Cleaning, maintenance, Owner & guest management) will be released soon and is an improved version of our old cleaning and staffing management feature.
We regret that our new platform was not up to the standard you expected and are committed to fixing any issue reported by our customers. We have already made great improvements since the initial development and we will be happy to work with your account to resolve any remaining issues you may have.
Feel free to contact us at any time.

Agave
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Run Don't Walk Away From This Product

Revisado el 12-07-2016

After doing some research into vacation rental software products I chose to call Kigo. They seemed...

After doing some research into vacation rental software products I chose to call Kigo. They seemed to offer a practical and affordable solution. We are a vacation rental company in Mexico with about 100 properties. Our clients predominantly visit from the US and Canada. An essential feature to a software product for our business is having the ability to charge our clients in US dollars as we pay our owners in US dollars. This was the first requirement we shared with Kigo and they promised they had at least 6 vendors who could provide this solution.

We were also interested in the websites they offered, their customer relationship management functionality and the ability for our owners to check the status of their rental independently.

After being convinced that all these requirements could be met with ease we signed up. I paid a year in advance and opted with their website build program for an additional $ 1,000 dollars. We gladly paid them nearly $ 5,000 dollars with great anticipation in September 2015.

After almost 5 months we launched a website which had not credit card processing option. Kigo offered limited training on how to use their system and website. We participated in two "modules" which overlapped to a large extent and were somewhat helpful. We were promised more training which never happened.

I was told it was my responsibility to contact their recommended credit card processors. I contacted each of them with no success. We worked with one Open Pay who was able to process charges in our local currency not in US dollars. This was after months of effort on our part to get the Open Pay system working on our part.

We tried to use their system but it never operating property. We could not provide owner summaries. Two of our owners tried to log on to the owner feature with no success.

Meanwhile Kigo kept charging us every month for a system which never worked. I asked them in numerous emails to please credit my account until we got the system working properly and they denied this request.

Their sales manager stopped responding to my calls and emails. Their support staff tried to help but were not given the proper support to find solutions.

My last interaction with them was for yet another $ 350 dollar charge over the nearly $ 5,000 dollars I paid them for a years service. They have responded that they will look into and let me know.

Puntos a favor

There is nothing I like about this software or company. They are liars and thieves.

I have never had an experience like this and recommend that you consider your other options.

Andrea
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

An essential tool for short term rental management. Top class Customer Service

Revisado el 20-07-2017

I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer...

I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Puntos a favor

Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

Puntos en contra

As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others.

Respuesta de Guesty

Dear Andrea,
Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed.
We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business.
Thank you for choosing Kigo!
The Kigo team

George
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great project and really helpful for big vendors;needs a few improvements

Revisado el 20-03-2017

As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after...

As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.
A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways.
One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement.
Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo.
To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved.
Thank you for your services so far,
Best,
George

Puntos a favor

Versatility, adaptability, progress, UI, general suport

Puntos en contra

minor dis-functionalities, channel lists and set-up process, part of the set-up.

Respuesta de Guesty

Dear George,
Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team.
The Kigo team

Walt
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Absolutely Awful

Revisado el 17-09-2016

Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having...

Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly.

Puntos a favor

Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough.

Puntos en contra

Customer support is terrible and mostly off shore. Constant software and integration issues.

Respuesta de Guesty

Dear Walt,
We appreciate you taking the time to provide feedback about your experience with Kigo. Kigo is committed to serving our customers above all else and the role we play in the success of your business is of utmost importance to us.
We¿re happy that you liked the look and functionality of our websites, and apologize for the website issues you experienced¿these are not typical for our product. Our team launched a release earlier this month to improve performance of the home page and property view pages. After the launch, we identified issues impacting some of our clients which have since been resolved. The glitch affected everyone differently, and many clients weren¿t impacted at all. Our websites are now not only back up and running, but improved to help our clients become more successful than ever.
Know that your feedback is valued and heard. We¿ve reached out to you to discuss your issues further, and please do not hesitate to contact us again with questions or feedback.

Gina
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Disappointing on many levels. After 4 years we are forced to take our business elsewhere.

Revisado el 01-04-2018

Puntos a favor

Not too many pros we can vouch for. Kigo worked for us as a very basic reservation platform but we quickly outgrew it's capabilities.

Puntos en contra

Over promise, under deliver should be their motto. There is no sync option with Airbnb. No analytics to track demographic using website. No accounting software . Customer service are located overseas in different time zones. Lack of English speaking staff makes for difficult assistance . Terrible value for money and no guarantee of features being sold. Head office does not respond to issues. There is no account manager assigned - you deal with multiple staff who do not know your company, website, or history.

Respuesta de Guesty

Dear Gina,
Thank you for your feedback. We are sorry to hear about the issues you experienced. From the feedback that our team provided me, the major issue that you were facing is your connection to airbnb. Airbnb has a very specific policy regarding the location where they allow software providers to operate and unfortunately, the city where your properties are located, Sydney, is a restricted area for airbnb. No software providers that integrate with airbnb can operate there. This is not something under our control. At Kigo, our goal is to serve you, and we tried to work this out with Airbnb for you but their policy is very strict and their rules are for everyone without any exceptions.Our support teams are located in three continents and they provide support in 7 languages, English being covered by all the teams.Your implementation consultant, Jessica, was based in Manila, Philippines. If there is anything we can do to help, please fee free to reach out to us.
The Kigo team

Matthew
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

0 star for kigo and their rip off scams.

Revisado el 22-12-2022

Negative. Wish I could give 0*

Negative. Wish I could give 0*

Puntos a favor

Not a single thing worked or functioned. Minimal training, embarrassing support.

Puntos en contra

Every single thing. Rude management and account managers, who nit only tell you they couldn't care less about your company, they prove it to you. I was genuinely shocked at how aware they are this software doesn't work, but bill you so far above and beyond what you signed and agreed to. When you question it, expect to be hung up on.

Juanma
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Thanks to the staff support using Kigo is very easy

Revisado el 03-08-2017

Puntos a favor

What I like most about Kigo is that it is very easy to synchronize the photos and information reserves with all the pages and above all it has a good technical support team that always helps you at all times and with much interest, they are fantastic.

Puntos en contra

There are two things I do not like about Kigo. One is that the synchronization with tripadvisor is not done automatically. I have had a reserve 8000 a week booking in a villa in Marbella from tripadvisor and I had to close the calendar manually so I created a lot of stress because it was a very important reservation. I do not like that of so many pages with Kigo collaborates only three or four send us reservations. Of 20 pages only 3 have Booking for us.

Respuesta de Guesty

Dear Juanma,
Thank you for your review. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
The Kigo team

Laurent
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Kigo or how to loose 1000 usd without get any benefit!

Revisado el 12-03-2016

Dear Friends,
I would like to tell my experience with Kigo Software as it seems to be important to...

Dear Friends,
I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience.
After make a subscription with kigo all went wrong and I wasn't able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway'
All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization.
I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn't get any service for the monthly fees I paid during 6 months.
When I finally ask to stop my subscription because I wasn't able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD.
At the end I paid 500 usd of penalty + 6 months of subscription' and all for nothing.
I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong' all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT.

After all, I asked the management to at least don't ask me to pay any penalties as they didn't provide me the service I was paying for and the answer : Sorry this is not possible!
I really recommend everybody to be careful with this company and better choose another channel manager with better ethical.
For more detail, don't hesitate to contact me directly.
Thanks again

Respuesta de Guesty

Hello Laurent, it's disappointing to hear your experience with Kigo was unsatisfactory. After reviewing previous correspondence, it's important to know in order to connect to our Preferred Channel Partner list, integrated payment processing and minimum data quality is required as outlined in our agreement. Although there were extended periods of time where it shows we reached out, what's more important to Kigo, seeing as you were a customer, is that we go above and beyond to help make this right for you. Even if that means you're no longer using Kigo. Would you be willing to speak with a member of our new leadership team? If so, we will gladly review the cancellation situation with you to see what we can do. Please let us know as soon as possible and we will have someone reach out. Thank you Laurent.

Bruno
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simply the Best

Revisado el 28-09-2022

The software that I love since beginning in 2015

The software that I love since beginning in 2015

Puntos a favor

Easy to use, and features , solutions, lay out, etc

Puntos en contra

pro calendar speed , slow to load the homes and should contain prices as on initial launch of pro ....

Respuesta de Guesty

Hi Bruno, thank you so much for taking the time to leave an excellent rating. We really appreciate our collaboration. Please let us know what we can do for you in the future!

Brandy
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very impressed!

Revisado el 31-05-2017

The software assists our team in keeping everything organized and in order so that we may focus on...

The software assists our team in keeping everything organized and in order so that we may focus on making sure that all our guests and owners have the best stay.

Puntos a favor

This software is easy to use and has been very beneficial in the growth of our company. We are happy with the support that we receive when we have any questions. We love that the company is always looking to keep up with the ever changing technology. We are very happy with our decision to go with Kigo and am happy to recommend.

Puntos en contra

Would like to see a calendar view when the owners log in to view reservations rather than a display of the dates.

Respuesta de Guesty

Dear Brandy,
Thank you so much for your review. It's a pleasure to work with you, and our support and product teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on innovation and we want to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that meet your needs both now and in the future. We are very pleased to see that you're satisfied with the tools that we've provided so far.
The Kigo team

Tom
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Gave it a try..

Revisado el 22-06-2021

Puntos a favor

Kigo is an all inclusive product with its own channel manager.

Puntos en contra

Channels are limited, funds are uncomfortably controlled, and you had to use three different softwares to run your business

Emily
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

The support staff is outstanding and provides the best experience with KIGO!

Revisado el 29-03-2018

Puntos a favor

The software allows us to have control over multiple channels and integrate them all into one location. We can not only manage the channels but KIGO allows us to manage our guests and communicate efficiently. Awesome feature that we are working through is the operations side of kigo pro to have our staff communicate with other employees within the company.She is always available to provide help and make sure our company is successful in every part of our business.

Puntos en contra

This would be a difficult one to answer however, I would love for kigo and kigo pro to be a combined page instead of two. Also, There are a tons of features that KIGO provides however there are amazing features that we have the ability to use but do not know about. I would love a deep dive of features and not use an overview training.

Respuesta de Guesty

Dear Emily,
Thank you very much for your kind words. Our Client Success team is working hard to provide a best in class customer service, and so we're happy to hear that you are pleased with the help that Claudia provides.
You'll be happy to hear that starting this month of April, we will release the Kigo new global navigation: a single point of entry to ALL the Kigo products.
Claudia will contact you to let you know more.
We will keep working hard to ensure that Kigo continue to make your job much easier!
The Kigo team

Justin
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Not all it's cracked up to be

Revisado el 09-07-2015

The system is not very user friendly and it doesn't work well with Airbnb at all as there are quite...

The system is not very user friendly and it doesn't work well with Airbnb at all as there are quite a lot of manual things you need to do, like manually enter email addresses in the customer record. No emails are imported into the system either so you have to check your email separately. Only confirmed reservations are imported which means any enquiries are not. There is also no accounting so if you want to analyse how the business performs you will need to use a separate package for that and for invoicing etc. If you buy a website and you then decide to move, you will lose the website which means you will be out of pocket for over a thousand dollars. And if you want to change the website to one of the new sites, you have to pay all over again. So again, wasted money.
The customer support is patchy. Some of the support team are great whilst others are very slow to respond and fail to answer the questions asked.
There is a new update coming out in October which they tell me is amazing but I am not sure I will be staying to see it.
Overall its clunky and expensive. I am looking for an alternative system that is simpler to use, is more user friendly and costs less. I hope this isn't the best on the market - as claimed by Kigo.

Respuesta de Guesty

We are sorry to hear you have had problems with Kigo. We sent your comments to our support and development teams.

In regards, to our websites, they are integrated with the account so if you close the account, you will lose access. However, you remain the owner of, and always have the option to export all your data, and in our new plans, the initial website incurs no extra charge.

The changes we are unveiling later this year are much more than an update, it is a complete new system. We have been listening to the feedback of our customers and have spent a great deal of time making changes. The result, is a smoother, more powerful system that connects to more portals. In particular, our connection with Airbnb has been vastly improved, with the manual data entry problems being removed. We have also added to our support staff significantly and have invested in training to make sure every customer can get expert help when they require it.

Andrei
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I´ve been working with Kigo software for more than 2 years and it helped a lot to save my time.

Revisado el 15-06-2017

time saving, it made my job much easier!

time saving, it made my job much easier!

Puntos a favor

The most I like is the efficient Support Team, specially the Russian speaking agent, who is always available to help and gives excellent support. The system has many useful features and they are continuously working to improve the quality. All in one solution is very useful to manage the connections with different portals, reservations, and all related operations. I really recommend her to all property managers.

Puntos en contra

Please do not remove the seasons feature option, I really like this option and would be great you fix it.

Respuesta de Guesty

Dear Andrei,
Thank you for taking the time to review Kigo. It's a pleasure to work with long-term customers like you and we're happy to know that you enjoy our software and our Support team. Magda and the other experts of the Kigo team will keep working hard to ensure that Kigo continue to make your job much easier!
The Kigo team

Laura
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

What a hassle.

Revisado el 07-06-2017

Good web site ideas.

Good web site ideas.

Puntos a favor

The user interface was modern and appealing to the eye. The optional web site design with sign up feature is awesome and a great value.

Puntos en contra

The on-boarding process took a ridiculously long time and their customer service team did not do a good job of keeping me informed on what was going on. Some of the features did not work as explained and the "data migration process" was almost non-existent and basically all manual entry.

Respuesta de Guesty

Dear Laura,

Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced. We underwent a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way.

We hope that these new enhancements will meet your expectations.

The Kigo team

Greg
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Kigo Software Enables My business and a Sales Rep was Awesome

Revisado el 10-02-2017

I am able to grow my business because of the features that Kigo provides me and that is great. If...

I am able to grow my business because of the features that Kigo provides me and that is great. If I didn't have Kigo I would have a hard time adding more properties and owners to my portfolio. The support staff has done a great job explaining the new features and going the extra mile to ensure my needs were met.

Puntos a favor

That it enables me to build my business. I can put everything in here for a property and it keeps calendars and rates synced on all my channel partners.

Puntos en contra

I think Kigo Main and OPM should be merged together for a seamless product offering. Not being able to break out my management (% I charge my owners for management) fees from passthrough owner fees (ie. credit card processing fees) makes it challenging for monthly and end of year book-keeping.

Caio
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Decent Software for small business

Revisado el 30-11-2015

Kigo is a decent software as long as you dont have many properties. All the elements are there and...

Kigo is a decent software as long as you dont have many properties. All the elements are there and it has sure helped us to grow our business up to a certain point. It doesnt solve all of your problems since the only imported inquiries comes from its own website or HomeAway.com. I am really grateful and wish I could continue with this software, but we are having needs in our growing business that makes Kigo service just not enough. The support team is not easy at all to help us solve our problems. As it was said in another review, some of the staff are really friendly and helpful, and those are most times the ones that makes the first contact. When you reach the moment that they have to forward your contact to someone from an specific area (which would probably be the person that would solve your actual problem), it gets really hard to actually get any kind of help or even an answer from them. We had our monthly fee increased due to the new version in September and are still waiting for the migration, which after reading some of the most recently reviews, makes me wonder if the delay is a good thing or not. We are currently looking for a new software that helps us to have a better relationship with our property owners and recurring guests, which is something that Kigo doesnt help at all. Its is for sure a great software to start and will help your work development from messy to good, but not great.

The reservation management, property database, HomeAway and Booking.com sync are really nice.
The housekeeping management and contact management and most of the other season rental portals (like TripAdvisor, Wimdu, AirBnb) are really poor or just not good enough to count as a positive point for the software.

I feel really bad for the support team that actually try to provide a good service because their co-workers are the ones that makes their life difficult.