Opiniones de eLabNext

Thank you, Franziska, for your review! We appreciate your honest assessment of the platform, and we heard you loud and clear. We are actively working to develop additional features and improvements for the Journal and Protocol modules. We are happy to tell you many of the issues raised here are already core features within the platform. You may be interested in checking out our CloneAssist add-on, which allows users to integrate a molecular biology workbench into their ELN entries to visualize and construct DNA and plasmid molecules, with integrations with SnapGene, Genius, and GeneBank/FASTA files. We recommend scheduling a call with your Digital Lab Consultant/Account Manager to learn more about the add-on and see if it would fit your group well.

As providing exceptional customer service and support is one of our core tenants here at eLabNext, we're surprised to hear that your service experience has declined since transitioning to a dedicated installation. That doesn't sound like us. Would you be open to scheduling a call through the Support Desk with our Customer Success team to share more about your experience? We will thoroughly investigate any feedback and make the necessary improvements to restore your confidence in our support services. The Head of our company would like to meet with you personally to investigate!

Thank you for your review, Angela! We truly appreciate your kind words and are thrilled to hear that our platform's easy user usability aligns with your needs. We understand the importance of audit trials and logs for GxP compliance in a lab. By providing this capability, we aim to help our users stay organized and maintain a clear track of their work. It is fantastic that you've found value in this aspect of our platform. We value your feedback and suggestions for improving the labeling of images. We encourage you to share your requests with our dedicated Support Desk at [email protected]. We're grateful for your support and look forward to continuing to serve you and your lab in the best possible way.

We appreciate this feedback on the data management system, Bastian. Our team has created different options for File Management, i.e the eLabHybrid solution, however, we do realize that these days, the need is very different for large volume data creation, connection, and analysis. Because of this, we are actively considering options for adding new utilities to File Storage, as well as unified file management solutions. Your comment is heard loud and clear!

Feel free to reach out to our Support Team if you would like to offer specific recommendations for us to consider - much of our product development is customer-driven, so your input will help us to provide software that improves the experience for the entire eLab community!

Thank you, Lauren, for your amazing review! It is incredible to hear that you and your team are enjoying our platform. Our goal is to provide a user-friendly and intuitive experience, and we’re delighted that you find the user interface aesthetically appealing! Our development team has put in a lot of effort to create a more streamlined and modern interface with the new Inventory V2 Beta. We truly value your feedback and understand there may be a learning curve when adapting a new platform. However, we want you to know that we’re here to help and support you every step of the way. Our Support Desk or your dedicated account manager are always happy to help you. Please do not hesitate to reach out to them if you have any questions or need any help. Thank you again for your review and for being part of the eLabNext community!

Alice, thank you for your review! We’re thrilled to hear that you’re enjoying our platform and it has been instrumental in visualizing and optimizing your experiments and data. We understand that getting accustomed to a new platform can be challenging but we’re here to support you throughout your journey. We offer personalized demos and resources that will assist you in making the most of the platform. We strongly encourage you to reach out to your dedicated account manager, who will be happy to schedule a call and walk through the various features/functionalities that eLabJournal has to offer. Let us help you unlock the full potential of our platform! Thank you again for your support!

Xochitl, we appreciate your review. We're glad you've found the eLabNext interface intuitive and user-friendly, especially when collaborating with colleagues across different sites.

Have you tried our free AI Protocol Generator add-on in the eLab Marketplace?? It's great for drafting new protocols and could help speed up your import process.

We'd love to hear your suggestions for bringing more flexibility to your experiment layout. Please reach out to our Support Desk, and we'll pass the feedback on to our developers for consideration in a future update of our platform.

Thank you for your review, Hazel! We are thrilled to hear that our digital lab platform has made your transition from the traditional, paper notebook so smooth and effortless. Our file attachment and linking features are designed to make data management more convenient for users, and we're delighted that you find it beneficial.
We appreciate your kind words about our customer service! Our team is dedicated to providing exceptional customer service while having a deep understanding of our software. It is wonderful to hear that our team has gone above and beyond to accommodate your needs. Regarding the single-person witness signature, our development is actively working on an Experiment Workflow that allows for a multiuser witness signature workflow. We have already released a feature for Protocol signing as well, which adds another layer of compliance! For more information about this feature's progress and delivery window, you can submit a request to our Support Desk. Additionally, any questions you may encounter while using eLabInventory can also be sent to our Support Team for further investigation and escalation to our developers.

Thank you for your review, Eva! We're glad to hear that our platform has made it so easy for you to keep track of your samples. We understand the importance of comprehensive sample management especially with GxP compliance sample logs and the feature to link the Sample Parent/Children relationship. It is great to know that you appreciate the seamless integration between our modules, allowing you to effortlessly link samples to your experiments. We're dedicated to providing a user-friendly platform and we understand that learning new software can sometimes be challenging. That's why we're always here to support you with demos and training on any features that you may have questions about. Please don't hesitate to reach out to your dedicated Account Manager/Digital Lab Consultants, they would be happy to hop on a call with you and provide any additional information or guidance you may need.

Hi Mitchell, thank you for your review!

We are happy to share that we recently received the 'Ease of Use' Capterra badge. It is fantastic to hear that you find our platform to be user-friendly. Regarding the specific functions you mentioned, the custom views in Advanced Search have already been submitted to our development team, and we would be happy to add you to our list of requestors. We will be sure to keep you updated on the progress of this feature.

As for export purposes, we have recently introduced a new add-on, the Sample Export Column Selector, that allows for easy column selection. Furthermore, we're pleased to inform you that the sorting by year and Control-C functions are already available. We would be happy to demonstrate these new add-ons and features. Please get in touch with our Support Desk to schedule a call with one of our dedicated Customer Success Specialists.

Karlo, thank you for your lovely review! We take pride in ensuring that all our modules interact seamlessly, so it's fantastic to hear that you find them well-integrated.

Regarding the expandability of our API, we encourage you to explore the newly added API calls along our recently released Developer Hub, which has many readily available recipes! Additionally, we are excited to announce that we now offer API calls for ChatGPT integration. This integration opens even more possibilities for customization and innovation. As for the autosave feature, we understand its importance and have already created a ticket for our development team; it is now on our roadmap, so stay tuned!

To ensure that you are included in the updates and progress of this feature request, please reach out to our Support Desk to submit your request.

Ruth, thank you for your incredible review! We are delighted to hear that you've found our platform to be the best and most straightforward among all the ones you've tried. Our team is dedicated to providing exceptional support, and we are delighted that our team was able to assist you so well. Our Customer Success team goes above and beyond for our customers, and it is very much part of our own internal protocol to take the time to fully understand your needs and design a Digital Lab Strategy via features like Experiment Templates, and Sample Management that perfectly align with your vision. We believe that a personalized and tailored experience is key to our customer's success, and we're delighted that we've been able to deliver just that. We will make sure to pass along your kind words. Thank you once again for your amazing review and for being a valued member of our platform!

Robert, thank you for your positive review! We are thrilled to hear that you find our platform customizable and versatile, which is part of our core philosophy and technical ecosystem.

At eLabNext, we take great pride in offering a fully customizable experience with the extended functionalities of our add-ons and API. We aim to create a flexible platform catering to every individual's needs. We were recently awarded the 'Best Value' Capterra badge. This recognition underscores our commitment to delivering exceptional quality at a great price. We are delighted to know that you appreciate our price/value ratio. We appreciate your support and are excited to continue enhancing our products to exceed your expectations!