Nimble

4,4 (1.883)
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Software de gestión de contactos y relaciones sociales.

Calificación general

4,4 /5
(1.883)
Relación calidad-precio
4,3/5
Funciones
4,2/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,3/5

89%
Un ha recomendado esta aplicación
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Opiniones de 1883

jose
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Nimble

Revisado el 03-11-2022

Puntos a favor

Funciones sencillas,sin difucultad a la carga de datos

Puntos en contra

Muy caro la version actualizada,costosa.

Nerlin
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Excelente

Revisado el 10-08-2021

Puntos a favor

Rapidez y sincronización con todos los módulos requeridos

Puntos en contra

Genial integración con hojas de cálculo y bases de dat9s

David
David
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple & Effecient

Revisado el 02-03-2020

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better....

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Puntos a favor

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Puntos en contra

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Alternativas consideradas

Insightly y HubSpot CRM

Razones para elegir Nimble

Outlook is not designed to handle thousands of contacts and you need too many plug in to make the thing work like a CRM. It's not made for that.

Razones para cambiar a Nimble

Simpler to use and Insightly did not have a tagging system nor a proper email system incorporated in the software.
Tawanda
Tawanda
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Making customer relationship management a breeze and exciting experience

Revisado el 30-09-2019

Customer relationship management is made easy; this is probably one area not taken so seriously by...

Customer relationship management is made easy; this is probably one area not taken so seriously by marketers but once used you will notice how much you have been missing. Nimble has been straightforward from roll-out through to implementation. Product support is satisfying and encouraging

Puntos a favor

For the greater part I am impressed by the dashboard presentation of Nimble; it gives all the needed information at a sign glance, you can keep track of new connections and keep them in the loop. It is well integrated into other productivity applications like G-Suite, LinkedIn and Office 365 among others

Puntos en contra

Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a Nimble

We picked Nimble because of the positive reviews it was getting from previous users
Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Private Commercial Real Estate Debt Company Reviews Nimble

Revisado el 23-06-2015

We spent a good amount of time investigating our options and so with whatever drawbacks, we are...

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.

Puntos a favor

We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.

Puntos en contra

1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them.
3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.

Respuesta de Nimble

Thank you for taking the time to review Nimble.

I want to address a few of the concerns you brought up in the Cons to help out.

For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.

For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.

For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to [email protected]. We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.

For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.

All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.

Best,

Joseph

Edwin
Edwin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best tool that makes delivery of service to customer simple, easy and effective.

Revisado el 20-07-2021

It has helped me a lot in interacting with my customers thereby tracking the relationships between...

It has helped me a lot in interacting with my customers thereby tracking the relationships between each other and mostly it has helped in securely storing information about my customers .

Puntos a favor

First this software not only helps in customer delivery but also it helps in storage and track of customer details where they are the relationships and what they ae doing. Next the layout of this nimble is not only nice and simple but also it has no difficulty in learning. Lastly it does not only track but keeps history of the last customer you interacted with.

Puntos en contra

Since I have not used for a long time, it is hard for me to say negative side of this software but there is this issue that it requires to reload the page every time I use the shortcut to move back.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a Nimble

It is because its best for customer delivery and most importantly its pricing option is favorable.
DENNIS
DENNIS
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Organization at Your finger tips

Revisado el 19-11-2019

Using Nimble for close to one year has been exhilarating. Arranging my tasks and duties has turned...

Using Nimble for close to one year has been exhilarating. Arranging my tasks and duties has turned out to be an interesting part of my daily routine thanks to Nimble. I would definitely advise any serious and focused manager or organizer to use the software for better outcomes.

Puntos a favor

Nimble is an excitingly easy software to install, use and set up for use. It comes as a very important tool to organize various tasks about the operations of the organization and employees.
The user interface is attractive and makes managing tasks an interesting task always
Incase of any mishaps or faults, the support team of Nimble is always ready to respond to clients' needs and questions and address them appropriately. This is one very strong bargaining point for its developer.

Puntos en contra

The software needs to provide NFS or CIFS straight from storage and omit the need to have multiple fragmented file servers. Otherwise, the Software is perfectly in order.

Alternativas consideradas

HubSpot Marketing Hub

Razones para cambiar a Nimble

It is easy, cheaper and readily available. Furthermore, the output is tangible and perfect.
Juan
Juan
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

A Social CRM that Seem Too Good To Be True (and is not)

Revisado el 31-08-2021

As a basic CRM it gets the job done. But it does not integrates efficiently with multiple databases...

As a basic CRM it gets the job done. But it does not integrates efficiently with multiple databases as it claims.

Puntos a favor

It counts with basic CRM functionalities. It integrates some of leads data from different social channels

Puntos en contra

Nimble's promise to effortlessly build a contact database, being the"only CRM that builds itself for you". Unfortunately it was a far-too-ambitious promise and it failed to deliver.
Integration with social channels did not work seamlessly. Lead enrichment was limited and almost always ended up requiring manual efforts from the sales team.

Joel
Joel
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

What I think about Nimble

Revisado el 18-02-2023

I can quickly create, modify, or view contact data with Nimble's Prospector App from any location...

I can quickly create, modify, or view contact data with Nimble's Prospector App from any location online. Due to the removal of API access to CRM tools by both LinkedIn and Facebook, this is very crucial. I also frequently use the group chat and email tracking.

Puntos a favor

It is simple to use with a small learning curve that makes it easy to switch from other CRM software to Nimble

Puntos en contra

Nimble costs a lot of money. I understand how incredibly helpful the software is but a little reduction of their prices can help onboard more users.

Stacy
Stacy
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Streamline your productivity

Revisado el 18-07-2019

Good so far. Easy to use and is compatible with MS 365

Good so far. Easy to use and is compatible with MS 365

Puntos a favor

Alot like Salesforce, it was easy to use and is a future forward software program. It helps you build relationships and streamline your operations with it's cloud-based function so you can work, anywhere!

Puntos en contra

They don't offer alot of storage - 1G or 2G if a business plan. You can add 10GB at a time for additional cost.

Irma
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Nimble Review

Revisado el 01-11-2023

My overall experience has been good it has help my company organizing and tracking all of our data...

My overall experience has been good it has help my company organizing and tracking all of our data making it let stressful for us as users.

Puntos a favor

I like the organization they give with all of the data of our clients and track the sales we do each day. The best part it gives you follow up notifications.

Puntos en contra

What I like the least is the price it has gotten quite expensive but it is worth it, but if you dont upgrade you get a limited functionality.

lucia
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

the best option in this sector

Revisado el 28-08-2023

It is fast and with great integration capacity.

It is fast and with great integration capacity.

Puntos a favor

the level of data optimization in different categories is amazing.

Puntos en contra

it is expensive until you understand the full capacity of its functions

Agustin
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Business management at the level of organizations

Revisado el 22-06-2023

Nimble software is a quality technological solution for business management. All in all, the...

Nimble software is a quality technological solution for business management. All in all, the investment of time and resources in this tool is worth it, since it offers numerous advantages to improve the efficiency and productivity of your company.

Puntos a favor

I like it because this software has tools such as Kanban boards, analysis dashboards, and other resources to help users plan and manage projects effectively. In addition, Nimble software also allows you to automate tasks such as sending and tracking emails, recording data, and performing other functions that require time and attention.

Puntos en contra

To use this tool effectively, it is necessary to invest some time in understanding its functionalities but it is still one of the best of its kind.

Eileen
Eileen
Calificación general
  • Sector: Productos químicos
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One of the best and simplest CRM software.

Revisado el 16-05-2023

With this apparatus we presently effectively oversee leads and client information, this apparatus...

With this apparatus we presently effectively oversee leads and client information, this apparatus moreover gives different topics and formats for notices and emails. Client understanding administration, detailing, arranging and portable app are total and utilized all through our deals office. Agile has given eminent benefits for the development of key deals plans in social systems, the optimization of promoting has been persuasive in capturing the consideration of unused clients, items and administrations have been proposed to unused markets with the spread of publicizing. For me, one of the leading highlights accessible in this computer program is its communication history, it has made a difference me to keep track of all my communication with distinctive clients with just one press, all I have to be do is go to a contact record and select the history tab.

Puntos a favor

Exceptionally simple to utilize and relationship based CRM program that's exceedingly acknowledged by the staff within the organization, its simple and enhanced integrations with other program is the most excellent portion. It moreover coordinating with Gmail, MS Viewpoint and other social systems, it is useful for client history administration and ticket following, it moreover makes a difference to oversee and screen group execution and exercises. The adaptable nature of this software includes to the ease of utilize, Nimble Miner app is exceptionally valuable because it provides all the social data around a trade fair by drifting over the commerce title. It permits me to form amazing campaigns that offer assistance me accomplish social promoting criteria, their bolster is strong and exceptionally responsive to online demands, I like being able to assist the deals office for ventures done with Agile.

Puntos en contra

One drawback to utilizing Agile is that a few clients may discover its client interface a bit complicated. At to begin with, there's a great chance that the client will conclusion up befuddled whereas utilizing it. I do not like that the program incorporates a long list of recommendations or FAQs, in some cases the data is monotonous.

Yusuf
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

My review

Revisado el 17-09-2023

Puntos a favor

Comprehensive set of features, easy to use and navigate and good customer support

Puntos en contra

Mobile app could be improved.some features need paid subscription

Riju
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Nimble simplifies CRM.

Revisado el 01-05-2023

Nimble is a good tool, and I would recommend it to anyone seeking for basic CRM software.

Nimble is a good tool, and I would recommend it to anyone seeking for basic CRM software.

Puntos a favor

Intuitive platform/excellent social network and marketing integrations/quick extractions and tag filtering/excellent interface with Microsoft Outlook/ Affordably priced platform for small and medium-sized businesses

Puntos en contra

Nimble certainly has qualities, and it clearly serves me well for what I require. The only disadvantage I can think of is the price, because there are cheaper solutions available; in fact, some are free.

Chandan
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Nimble

Revisado el 15-04-2023

Overall experience with nimble is good and we suggest to everyone have to use this software in...

Overall experience with nimble is good and we suggest to everyone have to use this software in tracking system

Puntos a favor

Mostly i like in Nimble is that they collected the data and automated tracking the system. Nimble is the powerful automate system which is very easily to handle

Puntos en contra

Nimble is quite interesting but they have other software are also there which is use AI they they have to manage easily

Sofia
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A Powerful and Versatile CRM Tool

Revisado el 15-03-2023

Overall, Nimble is an excellent CRM tool that can be used by businesses of all sizes. It is...

Overall, Nimble is an excellent CRM tool that can be used by businesses of all sizes. It is powerful, versatile, and easy to use. The customer support could be better, but the features make up for it. I highly recommend Nimble for businesses looking for a reliable and powerful CRM solution.

Puntos a favor

Nimble is an incredibly powerful and versatile CRM tool that makes managing customer relationships a breeze. It's easy to use, intuitive, and has a wide range of features that make it possible to customize the experience for each user. The user interface is clean and simple, allowing for easy navigation and quick data entry. The reporting and analytics features are top-notch and make it easy to keep track of customer interactions.

Puntos en contra

The only downside of Nimble is that it can be a bit pricey for smaller businesses. It also requires some technical knowledge to get the most out of the features and to customize the experience for each user. Additionally, the customer support is sometimes lacking and can be difficult to get help when needed.

Scott A.
Scott A.
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Nimble...pretty solid CRM

Revisado el 14-01-2020

Nimble is able to handle an extremely high volume of information in a way that makes sense and is...

Nimble is able to handle an extremely high volume of information in a way that makes sense and is useful to the user. Trying to run my business without the help of Nimble was overwhelming and unsustainable. With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.

Puntos a favor

Nimble is able to keep track of, organize, schedule, and prioritize a vast number of contacts, prospects, clients, and colleagues which I would not otherwise be able to do effectively. The interface presents a wealth of information about each of the entries and is customizable, so I can choose what is most important to see and what is not. I like the social media search features, which have been steadily improving, as they provide multiple opportunities and reasons for regular contact. Being able to create email templates is also a big time saver, especially when making several new contacts a week. And these same templates make it much easier to keep in regular contact as each prospect is funneled toward the ultimate goal of becoming a client.

Puntos en contra

I've struggled with some of the manual features of social media integration within Nimble. When Nimble auto-detects a social media profile (or profiles), the integration is much more useful. If I have to input the address for the social media profile manually, then the integration is much more bare-bones. One of the features of Nimble that can be useful is a calendar integration that prompts for information regarding what was useful during a particular event. However, this integration very often asks about personal calendar events which have no bearing on customer relations and are not very useful for business building. I have not yet figures out how to select which calendar events should receive these post event prompts and which ones should not. So, this particular calendar integration has become somewhat instrusive and not easily mitigated.

Greg
Greg
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

We are a small business, which Nimble is the Central heart. We love that it's simple & robust!

Revisado el 05-04-2018

Puntos a favor

It provides so many great qualities. My favorite is the Deals section. It is completely customizable and lets you create and follow your own sales process. Of course the ease of inputting information with the nimble prospector is genius as well. With all our people working remotely, Nimble is our hub of contact. We can see updates easily and research others communication with a potential client.

On top of the deals & CRM, it offers a way to send bulk email. Granted it's limited, but still a super handy tool for small campaigns.

I also love the iOS app. Not quite as robust as the online desktop, it still gives me everything I need, in a handy display.

I'll say it again, we live in the deals section. By far my favorite element!

Oh also, the social media integration is very helpful when researching potential clients as well.

Finally, they provide great support. Both through twitter and email, I get quick responses with an attitude of helpfulness.

Puntos en contra

Hmmmm... I like a lot... I probably like least their "home page"... it seems useless to me, which I'm sure reflects how I like to work.

I hope they expand how many emails you can send.

In my favorite section - Deals - I don't love how when you lose or finish a deal where it goes. I'd like a better post-management system of deals. (could be user ignorance on that).

That's probably it. I'm a big fan.

Respuesta de Nimble

Hi Greg,

Thank you for sharing your feedback with our team. :)

We are so glad to hear that you are enjoying how you can customize your deals section within Nimble. We recently released a feature that enables Nimble users to create multiple custom pipelines and add custom stages to each pipeline.

In addition, we recently released our new and improved Today page that enables users to add a cover photo and a logo to their account. You can also customize where you would like to see your deals, tasks, events, important contacts, and and signals.

Best, Olivia
Nimble Customer Success Ninja

Dheeraj
Dheeraj
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

The best free CRM is also incredibly simple to use on a phone

Revisado el 14-02-2023

A very high volume of information can be handled by Nimble in a way that makes sense and is helpful...

A very high volume of information can be handled by Nimble in a way that makes sense and is helpful to the user. I have had a great experience with Nimble, and it has undoubtedly aided our marketing initiatives as well as my productivity greatly. However, if you're looking for something that can simplify your life when it comes to marketing automation, I think Nimble is absolutely worth looking at.

Puntos a favor

I'm generally impressed with Nimble's dashboard display. perfect integration with Chrome Facebook connection many email addresses Available is all connected to Google calendars. Cheap all fundamental CRM features. We enjoy how easy it is, and the browser plug-in is quite intriguing. Although it is interesting, we don't use many of the features. It conveniently interacts with other well-known services like Mailchimp or Google Analytics so you don't have to bother about manually integrating several platforms.

Puntos en contra

I believe that this programme can be improved so that it better serves the businesses who utilise it. additional user-specific features that are more individualised. When transferring data from one environment to another without keeping a delta clone around indefinitely, this capability proved helpful. The layout of the UI makes several functionalities difficult to reach. Therefore, if you're a first-time user, you might need to spend some time getting familiar with the application.

Kate
Kate
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

It's fine for social crm and selling. Don't try to get too creative with it.

Revisado el 23-06-2015

This is best for those actively selling with fairly normal sales cycles. For those of us who have...

This is best for those actively selling with fairly normal sales cycles. For those of us who have less common sales cycles, clients who are not on social media, or need more workflow functionality, it isn't much better than a spreadsheet. It's not expensive for a small shop, but the per person fee is obnoxious. My assistant has to have a 2nd account even though she's connecting with clients on my behalf and we need all the information/emails in one spot. I keep nimble, but I'm not much of a user at this point. I'm looking forward to watching it improve. The customer support tries and that's worth a decent review.

Puntos a favor

Social metrics for contacts in one spot (though linkedin is a fail) - good concept, needs work

I can add notes to my students each time I work with them so I have a persistent record

Daily update of your calendar (not updated 12 hours prior?) and List of social connections made within the past day (twitter followers) so you can thank them the old fashioned way rather than with a bot.

Puntos en contra

My clients do not use twitter so that aspect is not essential for us.

My assistant has to have a separate account which seems silly, adds nominal expense, but also doesn't actually give her access to my calendar/tasks/emails/etc. That has been a big disappointment. I end up not using nimble as much as I had hoped because we couldn't create our workflows through it.

We had hoped she could auto schedule tasks for us based on my interaction with a student. ie send thank you note x days after last meeting, find out how the self study is going, etc. None of this appears to be possible. So nimble is not super functional for us. If we ever have a mass market or b2b client base this may become more interesting. I give decent marks to nimble, but frankly it doesn't serve us very well.

Respuesta de Nimble

Hi Kate,

Thanks for taking the time to share your feedback about Nimble.

Regarding the shared calendar, you can now set the "Nimble Default Calendar" to be shared between team members in Settings >> Users.

For your tasks, your team member can navigate to the "Activities" tab and sort tasks by different team members to see their activities.

Lastly, for message privacy, you may "unlock" your message account within Nimble by selecting the lock icon in Settings >> Networks & Imports, or you can set a specific thread to public by clicking on the lock icon at the thread-level.

If you're having any trouble setting up these features, please send me a message at [email protected] and my team will be happy to help.

Best,

Joseph

Ross
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Nimble is one of the best CRM I have used. For 6 years its played a key part in my daily...

Revisado el 24-09-2017

Puntos a favor

1. Nimble's ability to pull social and contact data reduces the amount of data I have to enter manually.

2. The Nimble Smart App for Browsers is the real point of difference. With browser extension you are able to hover over a person's name or company name, in say LinkedIn, and Nimble will build a profile of the person with position, social media profiles, of the business' company size and revenues (if available publicly available).

You can then click a button and it adds them immediately to your Nimble database. It gives the option to add other information you have about them.

While still in say LinkedIn, you can setup a task or even send a message to say their twitter handle if you follow them. Both task and message will display in the record when you open Nimble!

Nimble has similar add-ins for GMail and MS Outlook

3. Having my e mail and calendar and CRM information in one place is invaluable.

4. The ability to easily create lists of contacts based on segments means I can provide more useful information and run small campaigns based on these lists.

5. The "Group Message" facility enables me to send a personalise email to segment lists (as created above) and track the responses. You are able to use specified merge tags such as First name, last name, Company.

The key is the email are seen as being sent from your actual email address not a "mass e-mail" tool such as Mailchimp.

Nimble has all standard CRM functions.

Puntos en contra

The email editor is not as good those in GMail and LinkedIn. However this is overcome by using your GMail or Outlook and you have access to the Nimble Add-in for both programs.

While the Group Message function is an excellent feature it would great to see a full e-newsletter campability available from within Nimble.

Okunade
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Social Media Interaction can be better

Revisado el 23-12-2022

Nimble has helped me to manage my desk work properly but I believe there's always room for...

Nimble has helped me to manage my desk work properly but I believe there's always room for improvement, especially with the project management.

Puntos a favor

The software makes contact management simple and also social media integration provides actionable insights.Sending group messages and mass mailings with contact segmentation is what I love most because personally sending emails and constructing PowerPoint is my job but with nimble I rest assured that sending emails is quicker. The price is also inexpensive compared to its competitors.

Puntos en contra

Inability to track emails, while sending emails, especially mass mailing.Also, project management features need to be operated on so that people like me can enjoy the features better.

Evan
Calificación general
  • Sector: Software informático
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Mixed results. Flawed, but still the best match for us.

Revisado el 28-09-2015

Puntos a favor

We researched ~10 CRM solutions for our small software contracting company (9 people), to help keep track of leads and communications. We have some frustrations with Nimble, but at least as of the last round of reviews it was the best match for our business.

Things we like:

* Price point is reasonable
* Automatic integration with gmail - communications over email with a contact show up with no extra work from us
* Automatic integration with social media
* Shared information with several people on our team
* Reminders to stay in touch with people can be easily created at the same time the contact is created

Puntos en contra

I have a number of frustrations with ranging from small to moderate. They are:
1) Can only integrate one social media account of each type. Fixing this has been "coming soon" for about eight months. Right now it means I need to decide between my business Twitter account (the official face of the company), and my individual Twitter account (which has 20 times as much traffic). I interact with business contacts via both and can only track one.

2) The Deals tracking tool has several deficiences:
2.1) The Deals view is wider than the page, which requires annoying scrolling with an embedded horizontal scrollbar, and you can't see it all at once. (Deals columns: 1570 pixels. Page width: fixed 1200 pixels, even if your browser is 2000 pixels wide.)
2.2) The "stages" of a deal have an arbitrary maximum limit of 99 days in stage. In my industry, initial contacts often turn into paying work 8-12 months later after companies complete fundraising. Nimble can't handle this.
2.3) There's no way to hide or "put on ice" a deal that is suspended temporarily. You can only close the deal as "won" or "lost". See above, I frequently have leads disappear for a year and then come back to hire us. Unless I want to lose the work I've entered, my only option is to keep all possible leads visible in case they come back eventually.

3) Nimble has its own separate contacts database from my Gmail contacts and no tool built in to synchronize them automatically. I have to use a 3rd-party tool to sync them, and it's fiddly to keep working right. Right now, I think it hasn't worked in a couple of months.

4) The Chrome plug-in to help you enter contact info from Gmail or from a web page is inconsistent. Frequently I select or hover contact name or info, but the plug-in doesn't detect it and I end up having to enter the contact manually anyway.