Lucy

Order processing software that manages emailed orders

Calificación general

5 /5
(1)
Relación calidad-precio
5/5
Funciones
5/5
Facilidad de uso
4/5
Asistencia al cliente
5/5

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Calificación general
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1 opciones de software

Bilgin O.
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Automating our B2B and B2C business

Revisado el 13-01-2021

We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy.
Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.

Puntos a favor

I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.

Puntos en contra

It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.

Alternativas consideradas

Conexiom

Razones para cambiar a Lucy

Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there.