Opiniones de iClassPro

iClassPro is perfect. The dashboard is easy to follow and the portal that the parents use is appealing and user-friendly.
As far as our back-end, its extremely functional. From class rosters, to merchant services, to generating reports.... its everything we need. The app was just released, we have yet to use it, but I hope its as great as all the software online.
And the flat fee rate is great, it does not increase with our increase in programs or enrollment. I highly recommend it.

None at this time. We have been waiting for an app to be developed for parents, and they just released that. Looking forward to testing it out .

I appreciated iClassPro's user-friendly interface and intuitive features. It made it easy for us to manage our class schedules, registrations, and payments all in one place. The ability to automate certain administrative tasks, such as sending reminders and generating reports, was particularly helpful in streamlining our operations. Additionally, the customer support team was responsive and knowledgeable, providing assistance whenever we encountered any issues or had questions about the software.

While iClassPro offered a comprehensive set of features, the only thing I would say is that the system can run slow on some occasions. Other than that, it is has been great. Looking forward to seeing more customization options, membership plan incorporation, and more utilization options for their new automation feature.

I did not like it. The system is hard to use.

I love the customer service and how knowledgeable everyone is and willing to not get upset with us for not knowing.

To be honest at this time I do not see anything that I think is a con.

Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional!

We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions!

I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything.

The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available.

I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems.

I do not like that we can not add pictures to Iclass classes without having to use levels.

Ease to learn and navigate, there are a multitude of reports we can produce, they are always evolving and improving systems. Listen to their customers and make changes and updates as needed.

When it's down, we literally cannot work.

It is easy to learn and use for our front desk staff.
It has some useful reporting
Billing is configurable but has its limitations
Accepting credit card payments in an authorized / automated way is helpful

The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues.

Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain!

It can be very manual to set up or change your class schedule, your billing schedule.
There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand.

They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE!

Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around!

It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients.

Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information.

I like the ease of use & how easy it is to train staff on the system. It's very intuitive.

The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing.

Their customer support is unmatched. If I have a question about a feature or an issue with something not working, their customer support team is always very prompt in assisting me and resolving the issue. I like being able to automate tasks also and not have to manually register every student in classes.

Cost of processing card fees, the inability to record time sheets on the nearest 1/4 hour when each employee clocks in, some of the settings are hard to find and you have to know where to look to find them

Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit.

The calendar doesn't display well. Classes occurring at the same time don't show up side by side.

We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch!

We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high.

The ease of learning to navigate the system is one of the most crucial pros of iclasspro

The many drop down menus to one specific function can be confusing to find initially.

iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly.

There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case.

It is a lifesaver! I use iClassPro every day for our company. It is easy going, practical and very handy!

The price at first, but after noticing how much I would use it, that was a no-brainer.

Very user friendly, reliable and GREAT customer service.

No complaints. It is a very user friendly program.

We have complicated schedules and it was the best product we could find for the task

Wish it integrated better with other software (CRM’s)

Great for class management
Good skills features
Great for birthday parties
Simple monthly billing process

I would like a CRM feature. When we get a lead, to get reminders to follow up and to track if they signed up for a class. Be able to track sales goals, appointment made and registration. (I currently purchases Anytime Fitness and they use Club OS for this tracking.) It would be good to look into to help clubs with the sales process of the gym business.
Reporting features could improve.
Email features need to improve. The criteria is limited for some emails as we can only separate by age when you send to students. We cannot filter by age at the family level.
Would like to enhance the point of sale to offer online sales for proshop items
We are paying for Smart Waiver to get waivers on students that are not in classes. Their system is much easier to fill out and looks much better. Would like to see that improve in iclass.