Opiniones de EngageBay CRM
EngageBay CRM
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Opiniones de 820
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Solución integral de CRM con inconvenientes menores
Revisado el 24-04-2023
A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha...
A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha convertido en una parte esencial de mis operaciones comerciales y he visto una mejora significativa en mis esfuerzos de marketing y ventas desde que adopté esta plataforma.
Puntos a favor
Me encanta especialmente la interfaz de usuario intuitiva y la fácil integración con otras herramientas. Considero que las funciones de automatización de marketing son de primera categoría, lo que me ahorra mucho tiempo y esfuerzo en la gestión de mis campañas.
Puntos en contra
Si bien aprecio las amplias funciones que ofrece EngageBay, experimenté algunos contratiempos. Me di cuenta de que el software puede ser algo lento a veces, lo que puede ser frustrante cuando trato de hacer el trabajo rápidamente.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Todo en un mismo lugar
Revisado el 20-07-2023
Puntos a favor
Su gran variedad de herramientas abarcan la mayoria de los requerimientos de quien lo adquiere.
Puntos en contra
Podria ser un poco complicado de enterner cuando recien se implementa pero todo es de practica y costumbre.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es estupenda.
Revisado el 20-07-2023
Puntos a favor
Es una herramienta de facil aprendizaje, intuitiva y acorde con lo que uno necesita.
Puntos en contra
Hace falta imcorporar funciones como Google Meet
- Sector: Desarrollo de programas
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Plataforma de CRM completa y flexible
Revisado el 22-10-2023
Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación...
Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación calidad/precio
Puntos a favor
Es relativamente barato y tiene excelente relación Calidad/Precio, cumple muy bien como CRM, ofrece una amplia gama de características que pueden ayudar a las empresas de todos los tamaños a mejorar su gestión de clientes potenciales, clientes y ventas
Puntos en contra
Tuvimos algunas dificultades para crear campos personalizados para almacenar datos específicos de nuestra empresa, pero pudimos resolverlo de igual manera
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Una herramienta con muchas inegraciones y muy completa, un CRM de calidad y realmente eficaz
Revisado el 20-05-2023
En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendent...
En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendentemente asequible para todo lo que incorpora este genial CRM. Muy buen trabajo el realizado también en su interfaz de usuario
Puntos a favor
Me ha gustado mucho su amplia funcionalidad, así como las muchas opciones de personalización que ofrece
Puntos en contra
En algunas áreas, como los informes, he echado en falta alfunas opciones más de personalización
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Buena
Revisado el 26-12-2022
Buena practica y segura
Buena practica y segura
Puntos a favor
Su facilidad de gestion y la optimizacion movil
Puntos en contra
Algunas caracteristicas senpueden mejorar
- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Perfect for small businesses
Revisado el 07-04-2023
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Puntos a favor
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
Puntos en contra
I have no complains so far, and I have been using it for 2 years.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
This Is A Great Initial CRM For Start-Ups and Growth Phase Businesses
Revisado el 12-07-2024
I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of...
I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of Hubspot, however the pricing for that was way to high for the current company that I work for. Engagebay delivers most of the same features, though some of the workflow is different. There is also a learning curve with any new CRM.
Puntos a favor
Engagebay does a great job with contact management, emails, and call lists at an very affordable price. It does what other of the big name CRMS do, at a fraction of the price
Puntos en contra
There are some things I would like to streamline with this CRM such as putting in a contact note without having to go all the way into a contact under a note. It would be nice to be able to be able to edit a note or task from the contact list screen, rather than having to go all the way into a contact.
Alternativas consideradas
HubSpot CRMRazones para cambiar a EngageBay CRM
Pricing, Great Response by your sales team. This gave us the features that we were looking for, while fitting our budget. We will be making some changes within the next year to our plan and seats as there will be a need to adjust and integrate more features- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Switched from Hubspot to Engagebay
Revisado el 22-04-2024
The experience was not bad, but i am not sure if i would use it again.
The experience was not bad, but i am not sure if i would use it again.
Puntos a favor
Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.
Puntos en contra
The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.
Respuesta de EngageBay
Hi Philipp,
Thanks for your feedback.
We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance.
- Sector: Consultoría de gestión
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
My experience with EngageBay (so far)
Revisado el 14-08-2024
Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be...
Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be current, so used the csv import for my contacts on another email service provider.
Puntos a favor
Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services.
Puntos en contra
I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best substitute tool for CRM and marketing
Revisado el 01-08-2024
This software, in my opinion, is excellent and a great replacement for Hubspot and other tools.
This software, in my opinion, is excellent and a great replacement for Hubspot and other tools.
Puntos a favor
Even though we've only been using it for two months, the app has received positive reviews thus far. The simplification and automation of repetitive tasks is commendable as it results in time and effort savings. The integration of apps is superb. The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute.
Puntos en contra
I believe there is room for improvement in the GUI. Given how basic the template and library are, I suppose Engagebay can do better.
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Happy with service and product
Revisado el 25-09-2024
Very good. Used mainly for regular emails to customers.
Very good. Used mainly for regular emails to customers.
Puntos a favor
Easy to use. Excellent customer service.
Puntos en contra
I have no real issues with Engagebay CRM. Very happy with it.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best CRM Software that I have never used so far!
Revisado el 06-08-2024
Puntos a favor
I have been using this tool for a few months now and I am happy that I have made a right decision of selecting this tool. It is very much easy to use and understand. It offers excellent features at a very small price.
Puntos en contra
I have found no issues with the product so far
- Sector: Medios de difusión
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
An impressive collection of tools in a well-thought-out package
Revisado el 01-08-2024
All in all, it's been rather enjoyable. It's a very potent platform with a ton of room for growth.
All in all, it's been rather enjoyable. It's a very potent platform with a ton of room for growth.
Puntos a favor
How easily the tracking tools and API can be linked together, and how it conjures up all the complex functionality needed in one package while tricking consumers into thinking it's easier than it is. Despite its incredible capabilities, the gadget is simple to operate and basic.
Puntos en contra
Having the ability to delete and then add links, tabs, and menus to items that aren't in use would be convenient. Furthermore, social media marketing is just available on Facebook, Instagram, and Twitter. Really, I would want a far wider range of options.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
EngageBay is a game-changer CRM
Revisado el 18-09-2024
Since we implemented EngageBay, we have seen a noticeable improvement in our marketing efficiency...
Since we implemented EngageBay, we have seen a noticeable improvement in our marketing efficiency and sales processes.
Puntos a favor
Engagebay has been a game changer for our business. As a small medium sized company finding a comprehensive affordable was a big challenge for us. Engagebay has exceeded our expectations. The live chat feature is a lifesaver and the support resources like articles, youtube videos are incredibly valuable.
Puntos en contra
The mobile app has limited features and doesn't offer full range of features that are available on desktop version. Also, I have found a few performance issues while dealing with large volumes of data.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
"Affordable and User-Friendly CRM with Room for Growth
Revisado el 12-08-2024
Overall, EngageBay CRM offers a positive experience, especially for small businesses, due to its...
Overall, EngageBay CRM offers a positive experience, especially for small businesses, due to its affordability, ease of use, and comprehensive all-in-one platform. However, it has some limitations in customization, scalability, and customer support, which may affect its suitability for larger or more complex organizations.
Puntos a favor
EngageBay CRM is highly valued for its affordability, all-in-one platform that integrates CRM with marketing and sales tools, and its user-friendly interface.
Puntos en contra
EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Customer Support
Revisado el 11-02-2022
We are able to manage our customers and prospects well. With automations and workflows we are able...
We are able to manage our customers and prospects well. With automations and workflows we are able to set up drip campaign which keep lead warmer and help in conversions.
Email handling is very good, we are able to do email campaigns
We are also using ticketing tool for customer support.
Chat widget is good and used in our multiple sites.
Loved pop up and messages displayed on my different sites , intelligent control through engage bay. If two step pop up capturing phone number with country code and email is given would really solve our business problem and improve our whatsapp integration
Puntos a favor
Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful
Puntos en contra
Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number
Razones para elegir EngageBay CRM
More functions and features - single crm tool with most featuresSoftware anterior
JiraRazones para cambiar a EngageBay CRM
Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
All in one Marketing & Sales CRM - Value for Money - Seamless Interface - Great Customer...
Revisado el 14-06-2023
My overall experience is great with Engagebay CRM, as it provides value for money for our business.
My overall experience is great with Engagebay CRM, as it provides value for money for our business.
Puntos a favor
I believe that its a value-for-money product. All those small startups who wish to use Hubspot but can't due to its enormous pricing can simply go ahead with Engagebay tool, as it provides all features (even more than Hubspot) in affordable pricing, along with all tools.
Puntos en contra
Engagebay can create a free integration with free version of Hubspot, so that a user can also use free Hubspot for marketing purposes.
Alternativas consideradas
ConvertKit, ActiveCampaign, Freshsales, SendGrid, Mailchimp, AWeber y HubSpot CRMRazones para elegir EngageBay CRM
Zoho CRM charges money for each feature. For e.g. for forms, it will charge you money. for extra contact storage, it will charge you money, etc. Its not value for moneySoftware anterior
Zoho CRMRazones para cambiar a EngageBay CRM
Engagebay was good in following 1) pricing 2) Value for money 3) features, 4) USPs 5) Supporting Sales team 6) Comprehensive Marketing Automation & CRM tool 7) Perfect fit for small business- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Value for Money makes it an Excellent Replacement
Revisado el 01-09-2023
Very happy with the product due to it's price point, overall customer support and features. Some...
Very happy with the product due to it's price point, overall customer support and features. Some things did take getting used to which would be true of any new product, but it is packed with features and functionality a lot of which we haven't even tapped into yet such as a built-in helpdesk suite. At the moment we're just using it for contact management, e-mail marketing, automation and some CRM features.
Puntos a favor
It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.
Puntos en contra
There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ever evolving EngageBay CRM
Revisado el 18-07-2023
I know how to use my system so it is awesome. Engagebay is a sophisticated tool. If you don't know...
I know how to use my system so it is awesome. Engagebay is a sophisticated tool. If you don't know how to use it then it will be less helpful. It is like owning a Jet fighter but you do not know how to be a pilot. I know how to pilot it that is why I can direct it to success.
Puntos a favor
It has a lot of features that can be used and each time I check it it's becoming better. 5 years ago when I saw it it has a lot of potential. Now I know it will be growing further
Puntos en contra
Up until now, it does not have a sufficient knowledge base to back up its extensive features. Though it's easy to use. but having a guide will still be helpful
Razones para cambiar a EngageBay CRM
all other choices cost a ton of money. this is the only one with very extensive feature that is easy on the pocket- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love This Software
Revisado el 16-02-2023
Very easy and positive, support is very quick and helpful
Very easy and positive, support is very quick and helpful
Puntos a favor
It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.
Puntos en contra
That I can't integrate messagner chats and have communication inside of the CRM
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I am in love with the Platform
Revisado el 18-04-2024
Puntos a favor
I find EngageBay a comprehensive, all-in-one solution, offering robust functionalities across organization, task automation, form and landing page creation, marketing campaign management, and result tracking. It provides an extensive toolkit essential for both marketing and sales teams, seamlessly integrating appointment scheduling, content creation, campaign execution, and data organization.
Puntos en contra
I haven't found a single aspect of EngageBay that I haven't liked yet. Whenever I encounter an issue, the chatbot is always there to provide instant assistance, making the experience even smoother.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
great value for money software
Revisado el 21-07-2022
Its good
Its good
Puntos a favor
It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good
Puntos en contra
I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype
Alternativas consideradas
Salesforce Sales CloudRazones para elegir EngageBay CRM
I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing systemSoftware anterior
Act!- Sector: Automoción
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Pros and cons of EngageBay
Revisado el 23-12-2022
Overall experience was quite good with EngageBay as it helped us with the tool that we needed for...
Overall experience was quite good with EngageBay as it helped us with the tool that we needed for the priority basis other than average customer support everything was worth to chose EngageBay
Puntos a favor
There were 2 main features because of what we chose EngageBay over other CRMs i.e email marketing (bulk email management tool) and ticketing system (mainly for IT infrastructure issues).EngageBay was quite handy and smooth to operate in both of these features that fulfilled our current requirements.
Puntos en contra
The only con that we as a team experienced was the customer support was not that reliable as at times we were getting late responses from customer support team and taking more time as expected to resolve the issue.
Razones para elegir EngageBay CRM
Based on the current requirements of our team they were not able to give reliable features support.Razones para cambiar a EngageBay CRM
Financial team was not satisfied for the long run collaboration.- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent Customer Service, Mostly Easy to Use
Revisado el 23-09-2021
Puntos a favor
It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.
Puntos en contra
Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.