Lucky Orange

4,7 (226)
¡Escribe una reseña!
Conjunto de optimización de conversiones todo en uno para propietarios de sitios web

Calificación general

4,7 /5
(226)
Relación calidad-precio
4,6/5
Funciones
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,7/5

96%
Un ha recomendado esta aplicación
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Opiniones de 226

Michael
Michael
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Value - Lots of features

Revisado el 30-03-2022

Puntos a favor

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Puntos en contra

The new interface needs email reporting, no other complaints.

Respuesta de Lucky Orange

It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Justin from Lucky Orange

Jordan
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Great product, but I wish there was more.

Revisado el 30-01-2024

90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many...

90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.

Puntos a favor

The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.

Puntos en contra

The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.

Alternativas consideradas

Hotjar y Twilio

Razones para cambiar a Lucky Orange

Integration into BigCommerce + Price for live chat

Respuesta de Lucky Orange

Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team.

Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to [email protected] referencing this review to get started. I look forward to hearing from you soon!

Best Regards - Emilia from Lucky Orange

eric
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Its good but could be better

Revisado el 30-01-2024

It was great when we first started using it; provided us with much-needed insight. But with the...

It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.

Puntos a favor

I like the user interface and how data is displayed.

Puntos en contra

The pricing change made it less attractive for the value we received.

Respuesta de Lucky Orange

We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features.

I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon.

Best regards - Kelsey from Lucky Orange

Emilie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We love Lucky Orange!

Revisado el 14-08-2024

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

Puntos a favor

Intuitive user interface, SO many features, great support and easy to to onboard / get started

Puntos en contra

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!

Respuesta de Lucky Orange

And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!

Cheers - Emilia from Lucky Orange

Ripon
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It helps me to optimize our website smoothly.

Revisado el 19-05-2023

Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This...

Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Puntos a favor

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Puntos en contra

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternativas consideradas

Hotjar

Razones para elegir Lucky Orange

smooth visitor recordings facilities.

Razones para cambiar a Lucky Orange

Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Respuesta de Lucky Orange

Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything!

Cheers - Bradley from Lucky Orange

Francois
Calificación general
  • Sector: Redacción y edición
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It's a great product, would recommend for anyone with a customer centric website.

Revisado el 20-06-2023

It's been a good way for us to see where customers might be using the site differently to what we...

It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Puntos a favor

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Puntos en contra

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternativas consideradas

Hotjar

Razones para elegir Lucky Orange

Price

Software anterior

Hotjar

Razones para cambiar a Lucky Orange

At the time it was because of price, but we stuck around because it's a good product.

Respuesta de Lucky Orange

Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings.

Cheers,
Bradley

Danny
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I like to hear the bell sound when new user visiting my website

Revisado el 24-06-2020

Puntos a favor

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Puntos en contra

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Respuesta de Lucky Orange

These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions.

Cheers - Justin from Lucky Orange

Adriana
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Love Lucky Orange and Hope It Continues To Grow

Revisado el 29-05-2024

Puntos a favor

Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.

Puntos en contra

It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!

Respuesta de Lucky Orange

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to [email protected] to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon!

Cheers - Bradley from Lucky Orange

Alex
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Very good value and relatively easy for a novice to use

Revisado el 07-06-2022

Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

Puntos a favor

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Puntos en contra

Some of the features require technical knowledge that requires a bit of time to learn.

Alternativas consideradas

Hotjar

Razones para cambiar a Lucky Orange

We trialled Hotjar but Lucky Orange provided better value.

Respuesta de Lucky Orange

Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team!

Cheers - Bradley from Lucky Orange

Brian
Brian
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Lucky Orange - what we didn't know we were missing

Revisado el 22-03-2019

We had been using a free customer chat experience that allowed us to see what page the customer was...

We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you

Puntos a favor

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

Puntos en contra

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

Adam
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great website monitoring and UX analysis tool at a great price

Revisado el 21-04-2022

Easy to deploy, loads of features, great price.

Easy to deploy, loads of features, great price.

Puntos a favor

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Puntos en contra

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Alternativas consideradas

Hotjar

Razones para elegir Lucky Orange

Better product, better price.

Software anterior

Hotjar

Respuesta de Lucky Orange

There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything!

Cheers - Bradley from Lucky Orange

Aaron
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Effortless Setup and Valuable Features

Revisado el 24-01-2024

My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with...

My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with powerful features like screen recording and GA4 integration make it a valuable tool in my analytics arsenal. The occasional non-displaying screen recordings and the absence of bot identification are areas for improvement, but they don't overshadow the positive impact Lucky Orange has had on my ability to monitor and enhance user engagement on my website.

Puntos a favor

The setup process for Lucky Orange is remarkably straightforward, eliminating any technical hassle right from the start.
Navigating through its features is intuitive, making it accessible even for those who are not as tech-savvy.
The screen recording functionality stands out as a particularly useful feature, allowing for an in-depth understanding of user interactions, and I find myself utilizing it frequently.
Integration with Google Analytics 4 is seamless, providing a robust way to feed detailed analytics directly for comprehensive data analysis.

Puntos en contra

A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user experience analysis.
Additionally, the lack of a feature to identify and filter out bot traffic on the site is felt, as it would enhance the accuracy of the data collected.

Respuesta de Lucky Orange

Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at [email protected] referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

Raffaele
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great App

Revisado el 17-11-2023

Puntos a favor

I love being able to see recording in real time. It really help businesses focusing on understanding customer journey and view an issue that need attention. I strongly suggest any e-com business to use this app!

Puntos en contra

So far no negative comes. I still want to take advantage of the segmenting features but I need to scale my business first.

Respuesta de Lucky Orange

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!

Cheers - Bradley from Lucky Orange

Amit
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing Product! Heat-mapping made easy : )

Revisado el 12-02-2023

The overall experience has been excellent! It's my go-to tool for exploratory & investigation...

The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

Puntos a favor

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Puntos en contra

Back-tracking of data for heat mapping is only possible for 60 days!

Alternativas consideradas

Hotjar y LogRocket

Razones para cambiar a Lucky Orange

Pricing majorly & associated capabilities.

Respuesta de Lucky Orange

Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help!

Cheers - Bradley from Lucky Orange

Jesh
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Beautifully designed and simple to use

Revisado el 22-05-2024

Puntos a favor

The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience.

We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.

Puntos en contra

The only negative is the time it takes to load heat maps and recordings, otherwise its all good.

Respuesta de Lucky Orange

These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Bradley from Lucky Orange

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Lucky Orange Is A Solid Choice

Revisado el 25-01-2024

Puntos a favor

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Puntos en contra

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Respuesta de Lucky Orange

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to [email protected] at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at [email protected] mentioning this review. We look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

Zachary
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great beginner visitor snapshots software

Revisado el 12-12-2022

I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It...

I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Puntos a favor

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Puntos en contra

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Alternativas consideradas

Hotjar

Respuesta de Lucky Orange

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with!

Cheers- Bradley from Lucky Orange

James
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good overall view of activity

Revisado el 01-11-2023

Good

Good

Puntos a favor

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Puntos en contra

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Respuesta de Lucky Orange

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team ([email protected])? We would be more than happy to take a look and investigate potential issues further.

Cheers - Bradley from Lucky Orange

Erik
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best analytics tool for digital marketers

Revisado el 23-01-2024

love it. The customer service responds fast and its priced well.

love it. The customer service responds fast and its priced well.

Puntos a favor

I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.

Puntos en contra

Had to think about this, as its pretty much my fav tool.....I have no complaints really.

Kosara
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

"Easy to use app"

Revisado el 05-05-2021

Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with...

Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Puntos a favor

Seeing what the client is reffering to and having the option to help them in that particular time.

Puntos en contra

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Respuesta de Lucky Orange

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions.

Cheers - Justin from Lucky Orange

Alan
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

DemandRevenue.com review of Lucky Orange

Revisado el 12-09-2023

Excellent, really love the capabilities and I know more I could be doing!

Excellent, really love the capabilities and I know more I could be doing!

Puntos a favor

The ability to monitor user movement through my website

Puntos en contra

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Respuesta de Lucky Orange

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions!

Cheers - Bradley from Lucky Orange

Tiago
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Job

Revisado el 04-08-2024

Really good, I will recommend it to my friends

Really good, I will recommend it to my friends

Puntos a favor

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Puntos en contra

Sometimes is to slow and don’t work well on phone

Respuesta de Lucky Orange

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Emilia from Lucky Orange

christoffer
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Insert clickbait title here

Revisado el 13-08-2024

Very Positive, looking forward to what further insights this tool can provide for the business

Very Positive, looking forward to what further insights this tool can provide for the business

Puntos a favor

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Puntos en contra

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Respuesta de Lucky Orange

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Chris
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Best budget heatmapping tool

Revisado el 14-01-2021

Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...

Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Puntos a favor

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.

Puntos en contra

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Respuesta de Lucky Orange

Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!

Cheers - Justin from Lucky Orange

Matt
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Value

Revisado el 19-07-2022

It has been an affordable solution for our small business.

It has been an affordable solution for our small business.

Puntos a favor

I love being able to chat with site visitors, answer their questions and suggest resources for them.

Puntos en contra

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

Respuesta de Lucky Orange

Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with!

Cheers - Bradley with Lucky Orange