Lucky Orange

4,7 (234)
¡Escribe una reseña!
Conjunto de optimización de conversiones todo en uno para propietarios de sitios web

Calificación general

4,7 /5
(234)
Relación calidad-precio
4,6/5
Funciones
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,7/5

95%
Un ha recomendado esta aplicación
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Opiniones de 234

Aqeel
Aqeel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Web Analytics Tool

Revisado el 07-09-2022

Puntos a favor

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Puntos en contra

They recently launched a new version which I didn't like and I am still using the old one.

Respuesta de Lucky Orange

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.

Cheers - Bradley from Lucky Orange

Sarah
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Straight forward onboarding and easy to learn

Revisado el 25-06-2024

Overall this has been such a great tool to track user frustrations we aren't able to locate in app....

Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.

Puntos a favor

I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.

Puntos en contra

I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.

Respuesta de Lucky Orange

We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.

Cheers - Emilia from Lucky Orange

Wayne
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Legacy Lucky Orange was so much better - Hate the new LO

Revisado el 26-06-2023

For the most part customer service is what has kept me here. If there was another option for...

For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Puntos a favor

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Puntos en contra

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

Respuesta de Lucky Orange

Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked.

At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience.

I look forward to hearing from you soon - Bradley with Lucky Orange

Gianni
Calificación general
  • Sector: Vidrio, cerámica y hormigón
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great tool

Revisado el 16-10-2024

It made me realize there was a problem in the funnel much earlier than I anticipated, letting me...

It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources.

Puntos a favor

Simple and intuitive, delivers what is promised.

Puntos en contra

There are minor bugs in the sessions playback.

Respuesta de Lucky Orange

We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors.

Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review!

Cheers - Justin from Lucky Orange

Elvan
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

If you're a shopify store owner, you NEED Lucky Orange PERIOD.

Revisado el 23-09-2024

Puntos a favor

What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3

Puntos en contra

Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.

Respuesta de Lucky Orange

Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!

Cheers - Jordan from Lucky Orange

Emilie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We love Lucky Orange!

Revisado el 14-08-2024

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

Puntos a favor

Intuitive user interface, SO many features, great support and easy to to onboard / get started

Puntos en contra

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!

Respuesta de Lucky Orange

And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!

Cheers - Emilia from Lucky Orange

Manny
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

There are no Apples only ORANGES - Lucky Orange Outperforms

Revisado el 10-09-2024

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what...

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.

Puntos a favor

I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.

Puntos en contra

Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.

Respuesta de Lucky Orange

We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!

Cheers - Jordan from Lucky Orange

Agnieszka
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very eye-opening experience

Revisado el 05-06-2024

I am glad I have found the product. It had me redo and improve the entire website.

I am glad I have found the product. It had me redo and improve the entire website.

Puntos a favor

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

Puntos en contra

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Respuesta de Lucky Orange

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review!

Cheers - Bradley from Lucky Orange

Jack
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Optimise Customer Experiance

Revisado el 20-11-2024

It was very useful and informative on customer experience on my store, and has helped me optimise...

It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement.

Puntos a favor

The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience.

Puntos en contra

I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange.

Respuesta de Lucky Orange

Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

Manny
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Customer Service

Revisado el 15-10-2024

I look forward to continued service and maximizing results with their help

I look forward to continued service and maximizing results with their help

Puntos a favor

Great customer service and prompt solution solving

Puntos en contra

Nothing as of now everything good so far

Respuesta de Lucky Orange

Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking!

Cheers - Justin from Lucky Orange

Ripon
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It helps me to optimize our website smoothly.

Revisado el 19-05-2023

Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This...

Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Puntos a favor

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Puntos en contra

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternativas consideradas

Hotjar

Razones para elegir Lucky Orange

smooth visitor recordings facilities.

Razones para cambiar a Lucky Orange

Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Respuesta de Lucky Orange

Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything!

Cheers - Bradley from Lucky Orange

Erik
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best analytics tool for digital marketers

Revisado el 23-01-2024

love it. The customer service responds fast and its priced well.

love it. The customer service responds fast and its priced well.

Puntos a favor

I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.

Puntos en contra

Had to think about this, as its pretty much my fav tool.....I have no complaints really.

Respuesta de Lucky Orange

Thank you for your kind words! We’re thrilled that Lucky Orange has been your favorite tool for gaining insights to improve your website and grow your business. We appreciate your support over the years and your review! Happy tracking!

Cheers - Emilia from Lucky Orange

Tiago
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Job

Revisado el 04-08-2024

Really good, I will recommend it to my friends

Really good, I will recommend it to my friends

Puntos a favor

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Puntos en contra

Sometimes is to slow and don’t work well on phone

Respuesta de Lucky Orange

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Emilia from Lucky Orange

christoffer
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Insert clickbait title here

Revisado el 13-08-2024

Very Positive, looking forward to what further insights this tool can provide for the business

Very Positive, looking forward to what further insights this tool can provide for the business

Puntos a favor

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Puntos en contra

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Respuesta de Lucky Orange

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

jim
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Valuable Data

Revisado el 02-05-2024

Puntos a favor

It was easy to implement and the data gives us a feel for how we are doing.

Puntos en contra

We don't have any real cons that I am aware of.

Respuesta de Lucky Orange

We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

Carlos
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great for website tracking

Revisado el 07-06-2024

Puntos a favor

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

Puntos en contra

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

Respuesta de Lucky Orange

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to [email protected] referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Kelsey from Lucky Orange

Matteo
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Useful tool

Revisado el 02-04-2024

Puntos a favor

The possibility to view the costumer journey

Puntos en contra

Maybe some lag in the live view; and the possibility to not see the check-out experience

Respuesta de Lucky Orange

We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However, we can track Events that let you continue to follow the customer through the checkout flow. I would be happy to walk you through our Shopify checkout Events and address your concerns about a lag in live view. Use this link to find the best time in your schedule to connect over Zoom: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

Asad
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Brilliant!

Revisado el 28-08-2024

Puntos a favor

Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.

Puntos en contra

nothing

Respuesta de Lucky Orange

Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

Peter
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

An initial assessment of Lucky Orange

Revisado el 22-08-2023

Puntos a favor

In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.

Puntos en contra

None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.

Respuesta de Lucky Orange

Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions!

Cheers - Emilia from Lucky Orange

Kari
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Useful and Helpful

Revisado el 28-11-2023

Puntos a favor

Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.

Puntos en contra

Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.

Alternativas consideradas

Mouseflow

Respuesta de Lucky Orange

Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to [email protected] referencing this review. We look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

James
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good overall view of activity

Revisado el 01-11-2023

Good

Good

Puntos a favor

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Puntos en contra

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Respuesta de Lucky Orange

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team ([email protected])? We would be more than happy to take a look and investigate potential issues further.

Cheers - Bradley from Lucky Orange

Pelle
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very good analytics tool

Revisado el 22-11-2023

Puntos a favor

Easy to use, good analytics tool, gives me insights.

Puntos en contra

Slow down website but that isnt really an issue anymore

Respuesta de Lucky Orange

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Bradley from Lucky Orange

Fabian
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Stenbolaget x Lucky orange

Revisado el 22-11-2023

Puntos a favor

I like the heatmaps and element click options, see how people interact on the site

Puntos en contra

Some functionalites, such as javascript elements and in our cases collections dont work

Respuesta de Lucky Orange

We appreciate your review, Fabian. Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Regarding your functionality issues, could you contact our team at [email protected]? This will allow us to begin exploring why these functionalities aren’t working. I look forward to hearing from you soon!

Best Regards - Bradley from Lucky Orange

Kelvin
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Best Tool to use on Bigcommerce

Revisado el 10-07-2024

Puntos a favor

Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked.

Puntos en contra

Just started using this week so I can't comment yet.

Respuesta de Lucky Orange

Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

Madeline
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very Impressed

Revisado el 25-10-2023

Thank you, Jordan, for an extremely helpful and informative session.

Thank you, Jordan, for an extremely helpful and informative session.

Puntos a favor

Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth.

Puntos en contra

Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet.

Respuesta de Lucky Orange

Thank you for your kind words! We're thrilled to hear that you're impressed with the depth of data and analytics provided by Lucky Orange. We love to impress our users with our technology and support. Thank again for your review, and we're here should you need anything!

Cheers - Jordan from Lucky Orange