Birdeye

4,7 (666)
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Gestión de reputación online

Calificación general

4,7 /5
(666)
Relación calidad-precio
4,5/5
Funciones
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,6/5

94%
Un ha recomendado esta aplicación
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Opiniones de 666

Juan Andres
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Buen servicio.

Revisado el 10-08-2023

Puntos a favor

Su servicio al usuario es rapido y eficaz.

Puntos en contra

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Valentina
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Automatizacion simplificada.

Revisado el 22-08-2023

Puntos a favor

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Puntos en contra

No tengo quejas me gusta este aplicativo.

Usuario verificado
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Buenas forma de gestionar tu reputación en la red

Revisado el 25-01-2023

Puntos a favor

La facilidad de manejo y lo intuitivo que es de manejar

Puntos en contra

No hay nada que no me haya gustado. Es un muy completo.

Respuesta de Birdeye

Thanks for leaving us a review!

Antonio
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mi experiencia Birdeye

Revisado el 30-03-2022

A sido buena asta ahora

A sido buena asta ahora

Puntos a favor

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Puntos en contra

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Respuesta de Birdeye

Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!

Helene
Helene
Calificación general
  • Sector: Relaciones públicas y comunicaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Birdeye makes it easy to keep reviews in one place

Revisado el 27-06-2023

Because it is complicated for field service specialists to constantly check checks, Birdeye's...

Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

Puntos a favor

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Puntos en contra

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Respuesta de Birdeye

Thank for leaving Birdeye a review.We appreciate your business and support!

Thomas
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients

Revisado el 03-06-2024

Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This...

Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.

Puntos a favor

AI Functionality
- Summarizing reviews
- Review responding

Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations

Puntos en contra

Cost. This product comes at premium price.

Isobella
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Disappointing experience

Revisado el 05-08-2024

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns...

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Puntos a favor

The social media scheduling was handy ..

Puntos en contra

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Respuesta de Birdeye

Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at [email protected] so we can resolve your concerns and help with your cancellation promptly.

Sara
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Activating permanent monitoring of our social media accounts

Revisado el 26-07-2024

Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It...

Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.

Puntos a favor

Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.

Puntos en contra

Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.

Respuesta de Birdeye

Thanks for leaving us a great review! We appreciate you choosing Birdeye.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review Management Simplified

Revisado el 27-03-2024

Puntos a favor

Ease of use, customizable campaigns and incredible customer support!

Puntos en contra

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Kathy
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great review program

Revisado el 07-10-2024

Used daily to respong to client reviews, which are huge as thats how most people select their...

Used daily to respong to client reviews, which are huge as thats how most people select their professional services

Puntos a favor

The AI generated review responses are great, emails when a client submits a review are very helpful

Puntos en contra

Wish it was easier to have a review disputed and removed

Matt
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Absolute Nightmare

Revisado el 10-06-2024

Puntos a favor

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Puntos en contra

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Shrina
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great software for any small business

Revisado el 28-03-2024

My overall experience has been great and I would highly recommend it

My overall experience has been great and I would highly recommend it

Puntos a favor

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Puntos en contra

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

shelley
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

My experience with the Review Reputation Platform from Birdeye

Revisado el 03-06-2024

Puntos a favor

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Puntos en contra

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Alexander
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Why Birdeye Is The Best

Revisado el 03-06-2024

Puntos a favor

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Puntos en contra

Well, Birdeye has lived to its promises and no issues.

Respuesta de Birdeye

Thanks for using Birdeye Payments and choosing Birdeye!

Ashley
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Property Manager

Revisado el 05-03-2024

I have had a pleasant experience using the product and will continue to use in the future.

I have had a pleasant experience using the product and will continue to use in the future.

Puntos a favor

How user friendly it is. It allos easy utilization throught the product.

Puntos en contra

I currently do not have any cons pertaining to the software.

Amanda
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent System with lots of Options

Revisado el 14-01-2024

Excellent. The follow through and training has been great.

Excellent. The follow through and training has been great.

Puntos a favor

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

Puntos en contra

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Mariann
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple to Use, All-in-one Platform

Revisado el 24-01-2024

We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

Puntos a favor

Everything can easily be managed, monitored, and updated in the platform.

Puntos en contra

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Jared
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Better Solutions Available. (BirdEye cares about their business not yours.)

Revisado el 04-08-2023

The software is decent. It seems to me that BirdEye cares more about their business, than their...

The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.

Puntos a favor

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Puntos en contra

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Christian
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent consumer facing experience.

Revisado el 14-06-2023

Overall, we are very happy with what Birdeye offers.

Overall, we are very happy with what Birdeye offers.

Puntos a favor

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Puntos en contra

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Respuesta de Birdeye

Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!

Chris
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good experience

Revisado el 10-01-2024

I love everything about birdeye and the technical issues I have had have been solved by the support...

I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them

Puntos a favor

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Puntos en contra

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Chris
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great Comprehensive Platform

Revisado el 09-01-2024

Puntos a favor

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Puntos en contra

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Kenny
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye review

Revisado el 19-09-2024

My overall experience is very good and pleasant

My overall experience is very good and pleasant

Puntos a favor

Birdye is very easy and convenient, makes getting reviews more effective

Puntos en contra

there is not much to dislike. sometimes it does not load properly but i enjoy the app

Kristjana
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great company

Revisado el 09-01-2024

Puntos a favor

They have an amazing customer support. Helpful email help

Puntos en contra

Sometimes the dashboard doesn’t read true.

Lisa
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Multifaceted Solution for Digital Customer Engagement

Revisado el 04-08-2023

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online...

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Puntos a favor

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Puntos en contra

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Grace
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye is easy and great!

Revisado el 07-09-2023

Great for customer communication, super easy and quick!

Great for customer communication, super easy and quick!

Puntos a favor

Easy texting and get notifications very quickly!

Puntos en contra

Logs me out every time I leave work for the day!