Opiniones de Birdeye

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Opiniones de 666
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Buen servicio.
Revisado el 10-08-2023
Puntos a favor
Su servicio al usuario es rapido y eficaz.
Puntos en contra
Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Automatizacion simplificada.
Revisado el 22-08-2023
Puntos a favor
Me encanta que puedo personalizar las reseñas para cada uno de los clientes.
Puntos en contra
No tengo quejas me gusta este aplicativo.
- Sector: Servicios medioambientales
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Buenas forma de gestionar tu reputación en la red
Revisado el 25-01-2023
Puntos a favor
La facilidad de manejo y lo intuitivo que es de manejar
Puntos en contra
No hay nada que no me haya gustado. Es un muy completo.
Respuesta de Birdeye
Thanks for leaving us a review!
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Mi experiencia Birdeye
Revisado el 30-03-2022
A sido buena asta ahora
A sido buena asta ahora
Puntos a favor
Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta
Puntos en contra
Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial
Respuesta de Birdeye
Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!

- Sector: Relaciones públicas y comunicaciones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Birdeye makes it easy to keep reviews in one place
Revisado el 27-06-2023
Because it is complicated for field service specialists to constantly check checks, Birdeye's...
Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.
Puntos a favor
This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.
Puntos en contra
Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.
Respuesta de Birdeye
Thank for leaving Birdeye a review.We appreciate your business and support!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients
Revisado el 03-06-2024
Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This...
Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.
Puntos a favor
AI Functionality
- Summarizing reviews
- Review responding
Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations
Puntos en contra
Cost. This product comes at premium price.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Disappointing experience
Revisado el 05-08-2024
Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns...
Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.
Puntos a favor
The social media scheduling was handy ..
Puntos en contra
The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.
Respuesta de Birdeye
Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at [email protected] so we can resolve your concerns and help with your cancellation promptly.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Activating permanent monitoring of our social media accounts
Revisado el 26-07-2024
Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It...
Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.
Puntos a favor
Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.
Puntos en contra
Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.
Respuesta de Birdeye
Thanks for leaving us a great review! We appreciate you choosing Birdeye.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review Management Simplified
Revisado el 27-03-2024
Puntos a favor
Ease of use, customizable campaigns and incredible customer support!
Puntos en contra
Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
- Sector: Veterinaria
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great review program
Revisado el 07-10-2024
Used daily to respong to client reviews, which are huge as thats how most people select their...
Used daily to respong to client reviews, which are huge as thats how most people select their professional services
Puntos a favor
The AI generated review responses are great, emails when a client submits a review are very helpful
Puntos en contra
Wish it was easier to have a review disputed and removed
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Absolute Nightmare
Revisado el 10-06-2024
Puntos a favor
Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.
Puntos en contra
Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Great software for any small business
Revisado el 28-03-2024
My overall experience has been great and I would highly recommend it
My overall experience has been great and I would highly recommend it
Puntos a favor
Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.
Puntos en contra
The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My experience with the Review Reputation Platform from Birdeye
Revisado el 03-06-2024
Puntos a favor
The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.
Puntos en contra
more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Why Birdeye Is The Best
Revisado el 03-06-2024
Puntos a favor
It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature
Puntos en contra
Well, Birdeye has lived to its promises and no issues.
Respuesta de Birdeye
Thanks for using Birdeye Payments and choosing Birdeye!
- Sector: Consultoría de gestión
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Property Manager
Revisado el 05-03-2024
I have had a pleasant experience using the product and will continue to use in the future.
I have had a pleasant experience using the product and will continue to use in the future.
Puntos a favor
How user friendly it is. It allos easy utilization throught the product.
Puntos en contra
I currently do not have any cons pertaining to the software.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent System with lots of Options
Revisado el 14-01-2024
Excellent. The follow through and training has been great.
Excellent. The follow through and training has been great.
Puntos a favor
The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.
Puntos en contra
I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple to Use, All-in-one Platform
Revisado el 24-01-2024
We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.
We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.
Puntos a favor
Everything can easily be managed, monitored, and updated in the platform.
Puntos en contra
It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Better Solutions Available. (BirdEye cares about their business not yours.)
Revisado el 04-08-2023
The software is decent. It seems to me that BirdEye cares more about their business, than their...
The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.
Puntos a favor
The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.
Puntos en contra
Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent consumer facing experience.
Revisado el 14-06-2023
Overall, we are very happy with what Birdeye offers.
Overall, we are very happy with what Birdeye offers.
Puntos a favor
We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.
Puntos en contra
The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.
Respuesta de Birdeye
Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good experience
Revisado el 10-01-2024
I love everything about birdeye and the technical issues I have had have been solved by the support...
I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them
Puntos a favor
Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service
Puntos en contra
Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Great Comprehensive Platform
Revisado el 09-01-2024
Puntos a favor
Birdeye is an end to end solve for a large suite of products. It is also very easy to use.
Puntos en contra
Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Birdeye review
Revisado el 19-09-2024
My overall experience is very good and pleasant
My overall experience is very good and pleasant
Puntos a favor
Birdye is very easy and convenient, makes getting reviews more effective
Puntos en contra
there is not much to dislike. sometimes it does not load properly but i enjoy the app
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great company
Revisado el 09-01-2024
Puntos a favor
They have an amazing customer support. Helpful email help
Puntos en contra
Sometimes the dashboard doesn’t read true.
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Multifaceted Solution for Digital Customer Engagement
Revisado el 04-08-2023
Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online...
Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.
Puntos a favor
What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.
Puntos en contra
On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Birdeye is easy and great!
Revisado el 07-09-2023
Great for customer communication, super easy and quick!
Great for customer communication, super easy and quick!
Puntos a favor
Easy texting and get notifications very quickly!
Puntos en contra
Logs me out every time I leave work for the day!