Omnisend

4,7 (800)
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Automatización de marketing creada para profesionales de marketing inteligentes en comercio electrónico

Calificación general

4,7 /5
(800)
Relación calidad-precio
4,5/5
Funciones
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,6/5

98%
Un ha recomendado esta aplicación
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Opiniones de 800

Yosue
Yosue
Calificación general
  • Sector: Desarrollo de programas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excelente herramineta de marketing para principiantes

Revisado el 15-10-2023

Para iniciar, no consideraría otro software para mis estrategias de marketing por correo electrónico...

Para iniciar, no consideraría otro software para mis estrategias de marketing por correo electrónico. El soporte al cliente es rápido, amigable y muy eficaz, con automatizaciones pre configuradas y plantillas de fácil implementación, junto con un curso gratuito de iniciación, contactos útiles y listas de segmentación. ¡Asombroso para principiantes! :D

Puntos a favor

Implementé Omnisend en mi web para la segmentación de contactos y el envío personalizado de email marketing. El soporte técnico fue crucial en la comprensión de las funcionalidades clave y específicas, respaldado por su curso introductorio que me ayudo muuucho a saber como sé usa. Las configuraciones preestablecidas allanaron el camino para una integración fluida y muy rápida.

Puntos en contra

Su herramienta de branding automático podría mejorar un poquito más, aunque no es un problema principal para mí como diseñador web. Las plantillas de correo no me entusiasman mucho, pero puedo guardar los diseños preestablecidos para ahorrar tiempo

Aleksej
Aleksej
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Save time & money with Omnisend

Revisado el 17-10-2024

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I...

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday.

Puntos a favor

Ease of use, segmentation builder is great, overall the flow of working in Omnisend is much smoother than in other similar platforms. I can get stuff done fast and easy. Unique discount codes are easy to create and use in campaigns and automations. SMS is cost-effective with their Pro plan.

Puntos en contra

Omnisend lacks some advanced/situational features that you need once in a blue moon, but their team is very receptive to feedback so I use every chance I get to share feedback with them and help improve the product. The only major area where I feel it is lacking compared to other similar platforms is reporting & analytics - but as far as I know it is on their roadmap for Q4 to improve this.

Respuesta de Omnisend

Thank you for your thoughtful review! We’re thrilled to hear that you find Omnisend easy to use and that our segmentation builder and unique discount codes are working well for you. We appreciate your feedback regarding the advanced features and reporting & analytics—your insights are invaluable as we continue to enhance our platform. It’s great to know that you’ve been successfully using Omnisend for your agency and with your clients. If you ever have more suggestions or need assistance, feel free to reach out. Happy marketing!

Eve
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best decision for our small business

Revisado el 17-10-2024

Customer service is always amazing, they never leave you stranded. QUestions got answered quick!

Customer service is always amazing, they never leave you stranded. QUestions got answered quick!

Puntos a favor

Easy creating email and workflow, the company also keep improving their service very quick!

Puntos en contra

The connectivity to shopify and just need more features, but you get what you have paid for, i feel that Omnisend is powerful enough for the price

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

price is the bog factor for current climate and our business is small

Software anterior

Mailchimp

Razones para cambiar a Omnisend

this company was too much features and not flexible in pricing, so it is too expensive for our overheads

Respuesta de Omnisend

Thank you so much for sharing your experience! We’re thrilled to hear that Omnisend has been a great fit for your small business and that you find creating emails and workflows so easy. We’re constantly working on improvements, and we really appreciate your feedback on Shopify connectivity. It’s fantastic to know our customer service team has been quick to support you. If there’s anything else we can do to make things even better, don’t hesitate to reach out!

Julie
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

It's good for now

Revisado el 28-11-2022

It's okay so far.

It's okay so far.

Puntos a favor

I like the design of the email templates.

Puntos en contra

The ease of creating and sharing link for landing pages could be more user friendly. There is currently no way to create a link for landing pages.

Alternativas consideradas

MailerLite y Mailchimp

Razones para elegir Omnisend

I wanted to use a software with a better design.

Software anterior

Mailchimp

Razones para cambiar a Omnisend

The design of the emails were fitting for fashion.
Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Our #1 choice for email marketing for our clients

Revisado el 04-10-2024

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due...

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due to the personalized support and learning resources. The ease of use is perfect for anyone looking to get started with email marketing in a quick and highly effective way.

Puntos a favor

Working with our CSM and strategizing how we can improve our email marketing for our clients each month. I also love the customer support and how helpful the team is with all of my questions and product feature requests.

Puntos en contra

Limited integrations with tools such as Yotpo.

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

Omnisend was more robust and offered more features.

Software anterior

Mailchimp

Razones para cambiar a Omnisend

Better customer support and great learning resources

Respuesta de Omnisend

Thank you for making us your #1 choice for email marketing! 🎉 We’re thrilled to hear you’ve had such a positive experience with our CSMs and support team—it’s always a pleasure helping you strategize and grow. We hear you on the integrations and are always exploring ways to expand our integrations. Five years strong and counting—here’s to many more campaigns and wins ahead!

Usuario verificado
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The Customer Support ALONE is worth the $$$

Revisado el 04-10-2024

Puntos a favor

Support is really helpful & the price is great!

Puntos en contra

It is smaller company, so feature development can take some time but they're very responsive to feedback!

Respuesta de Omnisend

Thanks for the awesome shout-out! 🌟 We’re thrilled to hear that our support team has been a shining star for you! We get it—feature development can be a bit of a marathon, but we promise we’re all about listening to your feedback and making improvements. If there’s anything else you’d like to see, don’t hesitate to let us know. Here’s to more ease and great prices with Omnisend!

Usuario verificado
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

worth the investment

Revisado el 04-10-2024

its a sales boost worth the investment

its a sales boost worth the investment

Puntos a favor

higher sales thanks to automated emails

Puntos en contra

no way to filter the mails you have send or to see who received the automated mails

Respuesta de Omnisend

Thanks for sharing your experience! We’re glad to hear that our automated emails are boosting your sales—definitely worth the investment! We appreciate your feedback about filtering sent emails; we’re always working to make things even better. Here’s to continued growth and success with your marketing! 🚀

Usuario verificado
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Email Marketing tool

Revisado el 04-10-2024

It's a great email marketing tool, and have used it for several years now

It's a great email marketing tool, and have used it for several years now

Puntos a favor

Easy to design and creating and duplicating campaigns is quick

Puntos en contra

The cost of the monthly subscription is in USD and as a Canadian company, it is more costly.

Respuesta de Omnisend

Thank you for the kind words! 🌟 We’re thrilled to hear that you find our tool easy to use and efficient for designing campaigns. We understand that subscription costs can be a concern, especially with currency differences. If you have any suggestions on how we can improve your experience, we’d love to hear them! Keep creating those amazing campaigns!

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Overall a very good and Value for money product

Revisado el 12-10-2024

Overall I am happy with the product. All the features are easy and simple to use.

Overall I am happy with the product. All the features are easy and simple to use.

Puntos a favor

It was the most value for money product with all the features one would want with its CRM system.

Puntos en contra

The time taken to propagate emails can be optimised a bit more.

Respuesta de Omnisend

Thank you so much for your thoughtful review! 😊 We’re glad to hear that you find Omnisend to be a great value for money and that our features are working well for you. We appreciate your feedback regarding email propagation time, and we’ll definitely take that into consideration as we continue to improve. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy emailing! 📧✨

Zenia
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Omnisend Baddieville Review

Revisado el 17-10-2024

Overall it has been great and the support is always there when needed.

Overall it has been great and the support is always there when needed.

Puntos a favor

It is easy to use. They have pre-set templates to choose from. Easy to read and understand reports and able to create custom segments for audience.

Puntos en contra

it does not show open rates for the SMS messages. This is vital to know how the texts are performing

Respuesta de Omnisend

Thank you for the fantastic review! We’re thrilled you find our platform easy to use and appreciate our templates and reporting features. We understand that SMS open rates are important; unfortunately, SMS technology doesn’t yet support tracking pixels to report opens. But rest assured, our team is always working on enhancements to give you the best possible insights. Thanks for choosing Omnisend over Klaviyo, and remember—we’re here to support you whenever you need us! 🎉

Usuario verificado
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Better user experience and quick customer service.

Revisado el 04-10-2024

End-to-end quality service, user experience and customer care. I definitely recommend it as mail...

End-to-end quality service, user experience and customer care. I definitely recommend it as mail marketing.

Puntos a favor

Better user experience and quick customer service.

Puntos en contra

The email design editor should have more specifications.

Alternativas consideradas

SendGrid y Mailchimp

Razones para cambiar a Omnisend

Quick setup, user experience and very quick costumer services.

Respuesta de Omnisend

Thanks for the awesome review! We’re so happy to hear you’re loving the user experience and speedy support. We’ll see what we can do about that email editor—no one likes missing the little things, right? 😄 Stay tuned for more improvements!

Ellie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Personalized Support & Ease of Use

Revisado el 28-11-2022

Overall we have been very happy with our decision to switch to Omnisend. It gives us the ability to...

Overall we have been very happy with our decision to switch to Omnisend. It gives us the ability to measure success of our campaigns and automations, create forms, and manage our contacts within one single platform. They are open to feedback and make platform changes accordingly.

Puntos a favor

Our account manager is very reliable, responsive, and helpful. Client Support is also very useful when needed. The platform overall is intuitive and easy to use. Omnisend is always seeking feedback and implementing changes to improve the platform, which I very much appreciate!

Puntos en contra

There are some reporting opportunities that could increase efficiency in evaluating metrics. Small features within the platform could be improved upon for a better UX, such as editing a campaign or sending a test email once it's been scheduled, scheduling automations in advance, and customizability of the new email builder.

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

Personica was not able to integrate with Shopify and properly track sales.

Razones para cambiar a Omnisend

Ease of use, pricing, platform navigation.
Joe
Calificación general
  • Sector: Artículos deportivos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great software with some quirks

Revisado el 11-02-2023

My overall experience has been very good. My account manager is one of the best I have ever had...

My overall experience has been very good. My account manager is one of the best I have ever had from any service I have used. I think for the price it offers so many people a really good platform for their needs.

Puntos a favor

Omnisend is very user friendly. I believe that anyone with little knowledge of sending email campaigns will not have much of a learning curve. Unfortunately, that means that some of the things in the email builder do not have as advanced of functionally as I would like.

Puntos en contra

I think that there needs to be more customization ability in the email editor. Some competitors offer a much more robust email builder (for more advanced emails).

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

Switch from Mailchimp to Bronto, then Bronto went to "end of life" forcing us to make a switch.

Software anterior

Mailchimp

Razones para cambiar a Omnisend

Price
Ron
Calificación general
  • Sector: Bellas artes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Omnisend - A very welcome improvement!

Revisado el 17-10-2024

Very positive experience. We switched to Omnisend after having delivery and subsequent support...

Very positive experience. We switched to Omnisend after having delivery and subsequent support issues with different major service. Omnisend support offers very quick and knowledgable responses to questions via on-line chat. Very easy design platform helps generate new campaigns quickly without hassle.

Puntos a favor

Versatile design editor and list moderation. Straightforward pricing. Prompt accurate support via on-line chat.

Puntos en contra

While they do have quite a few very usable pre-made design templates, we would still like to see a few more holiday/event specific templates as well as some with a bit more 'modern' flair.

Alternativas consideradas

Constant Contact y Mailchimp

Razones para elegir Omnisend

Poor delivery, poor support, long delays in addressing report 'bugs'.

Software anterior

Privy

Razones para cambiar a Omnisend

Pricing, positive reviews, ease of installation and use

Respuesta de Omnisend

Thank you for the fantastic feedback! We’re delighted to hear that our design editor and support team are hitting the mark. 🎨 We’re always looking to add a dash of flair to our templates, especially for those special holidays—stay tuned for some exciting updates! If you need anything else, just give us a shout!

Thandi
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love using Omnisend for my business

Revisado el 15-10-2024

I think the support is great and the product works well. I'm very happy.

I think the support is great and the product works well. I'm very happy.

Puntos a favor

I find Omnisend very easy to use whenever I want to create a campaign or an automation. I don't use it to its full potential but I have enjoyed using it over the years and send things out via Omnisend daily.

Puntos en contra

For my more limited use, based in South Africa where the $ is much stronger than the local currency, it's a bit expensive for my business.

Alternativas consideradas

Mailchimp

Razones para cambiar a Omnisend

Easy to use and integrate with Shopify. Lots of nice templates. Good support.

Respuesta de Omnisend

Thank you for the great review! We’re so glad you’re enjoying Omnisend and finding it easy to use. We totally understand the currency challenge, but we’re here to make sure you get the most value out of it. If you ever need help getting even more from the platform, just give us a shout, happy to help!

William
Calificación general
  • Sector: Artículos deportivos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best priced email campaign service

Revisado el 28-11-2022

I much prefer this over apps like Mailchimp and Constant Contact, both of which were much more...

I much prefer this over apps like Mailchimp and Constant Contact, both of which were much more expensive for the services I require

Puntos a favor

I switched over from Mailchimp to Omnisend because of the price. It turns out, Omnisend's UI and email designer is much more my taste and preference. Very clean and easy-to-use drag and drop method for adding content into emails.

Puntos en contra

I haven't been able to utilize every feature in my plan yet because automations and subsets do get a bit confusing. But that's just me in general with this stuff.

Alternativas consideradas

Mailchimp

Razones para elegir Omnisend

Mainly, pricing. Our email list audience size has grown but we are in an awkward area where it's not enough to justify a big audience jump in plans. Omnisend has more audience size tailoring that can fit to the monthly price. This is crucial for small businesses.

Software anterior

Constant Contact y Mailchimp

Razones para cambiar a Omnisend

Mainly pricing. As we got to play around with Omnisend more, it was definitely the UI as well.
Pearl
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I recommend this to all my clients

Revisado el 30-11-2022

Easy to use, value for money email software for ecomm brands

Easy to use, value for money email software for ecomm brands

Puntos a favor

I love how easy it is to use and set up especially as an agency consistently setting this up for clients.

Puntos en contra

There are some features not available for web stores not built with Shopify. Would love to see more features for more platforms like woocommerce. But, that being said, they are constantly updating this.

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

I needed something built for ecommerce that was affordable and easy to deploy for clients

Software anterior

GetResponse y Mailchimp

Razones para cambiar a Omnisend

Pricing and the partner portal functionality.
Erika
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great email platform! Would recommend

Revisado el 25-08-2022

Puntos a favor

It is very easy to use and I am able to drag and drop different sections into my email which allows for easy customization. I can easy duplicate previous emails to keep the template that I have used in the past. There are also new templates that I can choose from if I am stuck. Good price for everything that it offers and it links to my website.

Puntos en contra

being able to disable the SMS part for a slight discount and being able to sort contacts easier.

Alternativas consideradas

WordPress

Razones para elegir Omnisend

This product seemed easier to use and allowed me to have more contacts in the system.

Software anterior

Mailchimp
Ashfaq
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Best small business email software

Revisado el 28-11-2022

Puntos a favor

Integration of SMS and emailAutomationsSMS

Puntos en contra

Unable to sort campaigns by revenueHard to edit product grids

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

Better pricing, functionality and connection with Shopify

Software anterior

Mailchimp
Jess
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

OmniSend, is a god send!

Revisado el 07-08-2019

Puntos a favor

There is a lot that OmniSend does extremely well, we used to use Klaviyo in the past and it was an absolute nightmare, the interface was disgusting and so clunky to use. When we swapped to OmniSend, we honestly will never go back to anything else. OmniSend's interface and ease of use are insane for the price that you pay. Would 100% recommend it to any of my colleagues and continually do!

Puntos en contra

As a company with a very strong focus on how things look, there are a few design additions I think that could be added, along with some pre-created templates that are filled with content. Something similar to how MailChimp does it? Just a suggestion!

Alternativas consideradas

Klaviyo

Razones para elegir Omnisend

Previous product was clunky and had a horrible interface.

Software anterior

Klaviyo
Stephan
Calificación general
  • Sector: Artículos deportivos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best features and service all in one platform

Revisado el 17-10-2024

My experience has been spectacular and my business has seen immense growth since using Omnisend.

My experience has been spectacular and my business has seen immense growth since using Omnisend.

Puntos a favor

The customer service and featured integrations with Shopify, Facebook, and Smile.io.

Puntos en contra

For advanced users accustomed to creating custom HTML forms, it can be tricky to integrate additional functionality at first.

Respuesta de Omnisend

Thank you for the amazing review! We’re thrilled to hear that our customer service and integrations have helped your business grow. We appreciate your feedback on HTML forms, and our team is always here to assist you with any challenges. Thanks for choosing Omnisend over Mailchimp—we’re excited to have you on board! 🎉

Usuario verificado
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

You're in for some billing surprises...

Revisado el 03-12-2021

Puntos a favor

The software itself is really intuitive and useful. I enjoyed it very much.

Puntos en contra

This billing issue has really soured my feeling about this company. The monthly price that they show on their account page is wrong. They changed pricing over the years that I have been with them - which is absolutely fine. What isn't okay, however, is that where the pricing is shown on the account page is calculated completely wrong. That means, their website was showing that I would be billed $540 per month, and when the bill came in, it was $690. It's very upsetting to not know what to expect. I reached out to omnisend about this and spoke with [SENSITIVE CONTENT], but they showed me their pricing page, which still has a different number ($640). Their own team couldn't figure out what I should have been paying! Now they are not taking responsibility for updating their own website to match the real bill. If you value knowing how much something costs every month and transparency, I would not go with this company.

Alternativas consideradas

Klaviyo y Drip

Software anterior

Mailchimp
Nikola
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Definitely Recommend Omnisend

Revisado el 24-08-2022

Overall - A++. I considered migrating to some other platforms like Drip, but the team at Omnisend...

Overall - A++. I considered migrating to some other platforms like Drip, but the team at Omnisend is so helpful and responsive that I would never switch. I really feel that I have been growing with a small company that I am by now a part of.

Puntos a favor

The product is easy to use and set up. What I would most recommend is the excellent customer service, that I cannot compliment enough. The team is very helpful and has been with me through all issues over the years.

Puntos en contra

The reports could be done better. I would like it if they were customisable, and some features are lacking for no apparent reason. For example, when reporting on Campaigns, you can see the amount of sales generated through Omnisend Campaigns and the average order value, but not the amount of orders. Conversely, when looking at the same report for Workflows, you can see the amount of orders.

The UI could also be done better, as I feel there is a lot of wasted space that makes things harder to read / see than they should be.

Alternativas consideradas

Drip y Mailchimp

Razones para cambiar a Omnisend

It was easier to set up.
Cristian
Cristian
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Seems very well build, has a lot of options

Revisado el 27-04-2023

Puntos a favor

I have used Onmisend for a too small amount of time, unfortunately. From my short experience with it, it's a very complete software and now that I review it, I realize that I should probably give it a second chance in another project. The only reason that I didn't get to use it more is because my team was already used to MailChimp and we didn't have too much time to switch tools. But I have a new project in the next 2 months, that will start from 0, and will be giving the software a try for sure. They have SMS campaigns, which is why I was drawn to it in the first place.

Puntos en contra

Nothing to dislike, to be honest. It seems like a very complete set of software, priced decently and all.

Alternativas consideradas

MailerLite, Mailgun y Mailchimp

Software anterior

Mailchimp
Jonathan
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Why You Should Consider Omnisend

Revisado el 24-08-2022

Omnisend lets us build our email marketing lists, automate email communications and easily design...

Omnisend lets us build our email marketing lists, automate email communications and easily design newsletters, it works very well with Shopify and while prices have increased recently it still represents good value

Puntos a favor

Great list and email design management at a price that is more than competitive compared to some of the other big players in this area. The customer service is also very good

Puntos en contra

WE have 3 ecommerce stores in different territories - when creating automations and emails it should be easier to copy existing flows and templates from one store account to another - it often feels like this was forgotten in the original build of the software. THe ability add short videos into emails would be good to