Opiniones de UJET

UJET

Plataforma de interacción con el cliente y asistencia con integración de CRM

Calificación general

4,5 /5
(128)
Relación calidad-precio
4,8/5
Funciones
4,6/5
Facilidad de uso
4,8/5
Asistencia al cliente
4,8/5

92%
Un ha recomendado esta aplicación
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Opiniones de 128

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy for our team to hit the most aggressive SLAs I have ever seen

Revisado el 27-09-2019

Exceedingly positive, especially with training new hires who were not here when we rolled it out....

Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.

Puntos a favor

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Puntos en contra

No app, so you are in essence tied to your desktop/laptop to use it

Valerie
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Values you as a customer

Revisado el 21-03-2019

Our use case for ujet is very small but it works very well for what we need. We've had a great...

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Puntos a favor

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Puntos en contra

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Ariell
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Overall Good

Revisado el 23-09-2019

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

Puntos a favor

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Puntos en contra

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

Enoch
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Game changer

Revisado el 17-09-2019

Puntos a favor

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

Puntos en contra

Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

Carlos
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

UJET nice and easy software for customer service

Revisado el 13-03-2020

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments...

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

Puntos a favor

UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

Puntos en contra

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Polina Maria
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review for Software buyers

Revisado el 19-03-2020

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Puntos a favor

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Puntos en contra

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Usuario verificado
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

UJET Call Engine

Revisado el 13-09-2019

It has been the right solution to our customer service needs.

It has been the right solution to our customer service needs.

Puntos a favor

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

Puntos en contra

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

U Jet Feedback

Revisado el 13-09-2019

Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade...

Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.

Puntos a favor

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Puntos en contra

I didn't like the fact that you couldn't force logout users.

Arizbeth
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Easy Use

Revisado el 12-09-2019

Puntos a favor

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Puntos en contra

I wish there was a feature in which allowed us to send screenshots to customers via text.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to use, easy to set up

Revisado el 12-09-2019

It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in...

It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has.

Puntos a favor

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

Puntos en contra

It may be buggy with integrations with other CRMs, like Salesforce.

Samson
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best Call Management software

Revisado el 18-12-2019

Excellent, Customer service and the technical support is always on top

Excellent, Customer service and the technical support is always on top

Puntos a favor

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Puntos en contra

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Kim
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Best of the best functionality

Revisado el 25-09-2017

Puntos a favor

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Puntos en contra

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Rafael
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My experience with Ujet

Revisado el 12-09-2019

Puntos a favor

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Puntos en contra

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Ahmed
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One Of the best softwares in managing and calls in customer service field

Revisado el 12-10-2022

Puntos a favor

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Puntos en contra

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Mary
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 3.0 /10

Quirks that make it frustrating

Revisado el 29-06-2020

It get's the job done- I just think the kinks from above would make it that much better.

It get's the job done- I just think the kinks from above would make it that much better.

Puntos a favor

The interface is pretty straightforward.

Puntos en contra

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call.

I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating.

My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us.

Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

Rebecca
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

UJET review

Revisado el 13-03-2020

Love Ujet! Great service!

Love Ujet! Great service!

Puntos a favor

The ease and efficiency of redaction of private information.

Puntos en contra

Calls drop and you can’t keep the call after establishing connection again.

Harry
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Brilliant App!

Revisado el 24-02-2020

Communication is so key in my line of work as I am working in dispatch for a delivery company! on a...

Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!.

Puntos a favor

The easy to use functionality, very straight forward and to the point app!.
I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D

Puntos en contra

Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application!

Jennifer
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

SWAG Ujet

Revisado el 13-03-2020

When I first started to use it, it was pretty self explanatory. I didn't have any issues with it....

When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand

Puntos a favor

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

Puntos en contra

The only thing, would be that it lags a little, but that could just be due to the internet connection.

Elisabeth
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Extremely efficient!

Revisado el 15-03-2020

Very good experience. I'm able to have more productivity while connecting with customers on more...

Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level.

Puntos a favor

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

Puntos en contra

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

Chantelle
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Ujet is one of the best easy to use Dialers I have used.

Revisado el 07-07-2020

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care...

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Puntos a favor

The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

Puntos en contra

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.

David
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Useful Schedule Tracking

Revisado el 18-09-2019

Keeping track of what people are doing and who is available on our teams.

Keeping track of what people are doing and who is available on our teams.

Puntos a favor

It helps my team keep track of what we are working on and know when people are at meals and taking breaks.

Puntos en contra

Sometimes the log out doesn't appear until you minimize the screen.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

UJET Review

Revisado el 23-03-2020

Puntos a favor

eazy to work, and i have a good support to help me

Puntos en contra

I'm from brazil, and don't have in protuguese

Ronil
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Issues

Revisado el 13-09-2019

Puntos a favor

Easy to access
details are straight forward

Puntos en contra

there are a lot of issues when you remove the UJET phone from the main page. there are times UJET will go on unavailable, unresponsive and there are times it will disconnect the call even you are using Ethernet connection

Sargis
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

UJET after 8 Months

Revisado el 30-03-2019

I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

Puntos a favor

Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Puntos en contra

Sometimes after software update I have to refresh my page, but it is OK.

NICHOLE
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

At Nest We Love UJET!!!

Revisado el 30-03-2019

IT'S GREAT!!!

IT'S GREAT!!!

Puntos a favor

It is very easy to use, and better than the previous software.

Puntos en contra

Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program.