Opiniones de UJET
UJET
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Opiniones de 140
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The integration with UJET REST API was seamless and very easy to implement
Revisado el 22-11-2017
Puntos a favor
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
Puntos en contra
UJET is relatively new to the market place, with that said, their API are mature for a young company
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
UJet
Revisado el 25-03-2020
Great!
Great!
Puntos a favor
It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.
Puntos en contra
1. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result.
2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board.
3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails.
4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue.
5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Overall Good
Revisado el 23-09-2019
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.
Puntos a favor
It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.
Puntos en contra
Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!
- Sector: Electrónica de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
What others can't do, Quick, Nimble and turned up in hours
Revisado el 21-03-2019
I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents...
I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.
What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.
Puntos a favor
In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.
Puntos en contra
Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly suggested tool.
Revisado el 21-10-2023
My over all experience on this tool was very good
My over all experience on this tool was very good
Puntos a favor
On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use
Puntos en contra
I relly like this kind of tool it was very easy to use and i already suggest this on the other company
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great CX tech partners
Revisado el 24-03-2019
The experience and support their team has offered to us is truly best-in- class. They have been...
The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.
Puntos a favor
UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.
Puntos en contra
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- Sector: Telecomunicaciones
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent VoIP
Revisado el 16-04-2019
I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software....
I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company!
Puntos a favor
The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past
Puntos en contra
I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy for our team to hit the most aggressive SLAs I have ever seen
Revisado el 27-09-2019
Exceedingly positive, especially with training new hires who were not here when we rolled it out....
Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.
Puntos a favor
Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.
Puntos en contra
No app, so you are in essence tied to your desktop/laptop to use it
- Sector: Telecomunicaciones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
UJET Call Engine
Revisado el 13-09-2019
It has been the right solution to our customer service needs.
It has been the right solution to our customer service needs.
Puntos a favor
Its very simple to use, and because of this you can save a lot of time training your personnel to use it.
Puntos en contra
None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
U Jet Feedback
Revisado el 13-09-2019
Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade...
Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.
Puntos a favor
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Puntos en contra
I didn't like the fact that you couldn't force logout users.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review for Software buyers
Revisado el 19-03-2020
I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...
I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
Puntos a favor
I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.
Puntos en contra
The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best platform for your interactions.
Revisado el 28-11-2023
Ujet helps me to resolve all different situations and issues that customers have using different...
Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.
Puntos a favor
I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.
Puntos en contra
I don't have any negative comments about it.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Totally recommended
Revisado el 02-05-2022
Puntos a favor
Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.
Puntos en contra
The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to Use and Aesthetically pleasing
Revisado el 13-09-2019
Overall it has been better than other providers and I have enjoyed my experience
Overall it has been better than other providers and I have enjoyed my experience
Puntos a favor
I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.
Puntos en contra
I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ujet
Revisado el 14-11-2023
Over all experienced was extremely helpful this gave a high customer service experience on my...
Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it.
Puntos a favor
Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.
Puntos en contra
In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User friendly
Revisado el 20-09-2019
N/A
N/A
Puntos a favor
How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system
Puntos en contra
I use this system all day every day and I have not had any issues with it since we started using it.
- Sector: Bienes de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Easy to use but powerful!
Revisado el 29-03-2019
Our focus is to optimize before scaling so every order, every delivery, every customer issue is...
Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives
Puntos a favor
UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!
Puntos en contra
At this time, there is limited flexibility and in-depth reporting abilities
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ujet is a very easy to use
Revisado el 14-11-2023
My overall experience is great, and I use it every day with no hassle.
My overall experience is great, and I use it every day with no hassle.
Puntos a favor
I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.
Puntos en contra
I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ujet feedback
Revisado el 13-03-2020
I really like Ujet because it's a very helpful and reliable tool for my job
I really like Ujet because it's a very helpful and reliable tool for my job
Puntos a favor
I like that it's very easy to use, and it's also fast
Puntos en contra
The only thing I will include is if it can record outbound calls
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
UJET review
Revisado el 13-03-2020
Love Ujet! Great service!
Love Ujet! Great service!
Puntos a favor
The ease and efficiency of redaction of private information.
Puntos en contra
Calls drop and you can’t keep the call after establishing connection again.
- Sector: Automoción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ujet review
Revisado el 14-11-2023
It helps me alot regarding about the call management.
It helps me alot regarding about the call management.
Puntos a favor
You can see the time avail and also you can easily change your auxes
Puntos en contra
Ujet has UI concerns needs to be adjusted.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable and User Friendly!
Revisado el 23-03-2020
Overall, very pleased with the service and we’re able to contact our customers with ease.
Overall, very pleased with the service and we’re able to contact our customers with ease.
Puntos a favor
It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.
Puntos en contra
I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
SWAG Ujet
Revisado el 13-03-2020
When I first started to use it, it was pretty self explanatory. I didn't have any issues with it....
When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand
Puntos a favor
It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.
Puntos en contra
The only thing, would be that it lags a little, but that could just be due to the internet connection.
- Sector: Ropa y moda
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Easy Use
Revisado el 12-09-2019
Puntos a favor
Ujet is so easy to use! I love how I can text a customer right then and there during our call.
Puntos en contra
I wish there was a feature in which allowed us to send screenshots to customers via text.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Great support/customer service tool
Revisado el 06-08-2020
It allows chatting and talking via phone with customers, in that way to provide customer service or...
It allows chatting and talking via phone with customers, in that way to provide customer service or tech support.
Puntos a favor
Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.
Puntos en contra
Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.