Opiniones de WellnessLiving

Hey Santiago,

Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze.

I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at [email protected]. They are always ready to assist you.

In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way.

Warm regards,

Julia G. (Customer Advocate)

Hi Valentina!

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly.

From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training.

Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way!

Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience:

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us!

Warm regards,

Kayla I. (Customer Advocate)

Hi Emily! Thank you for your glowing 5-star review! We’re thrilled to hear how we have supported your growing multi-service wellness studio over the past four years. It’s fantastic that our platform has met your diverse scheduling needs, from 1:1 appointments to group classes and workshops.

We’re especially proud to hear that our commitment to communication, helpful resources, and user feedback has stood out to you. Your kind words validate our efforts to continuously improve and evolve with the industry to better serve businesses like yours.

We appreciate your feedback about the platform's robust customization options. While setup can take time, these features are designed to empower businesses to tailor the system to their unique needs. Our team is always here to help streamline the process and ensure you get the most out of the software.

Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.

Hi Aubrey, we’re truly sorry to hear about your experience and regret that you feel this way. We take concerns like yours very seriously and want to make things right. A senior member of our customer excellence team will be reaching out to you shortly to better understand and address the situation to ensure you have a positive experience.

Customer satisfaction is our top priority, and we appreciate the opportunity to address your concerns.

Best regards, Benjamin K.

Hi Emerie, thank you for such a fantastic review! We’re absolutely thrilled to hear that WellnessLiving has played a role in the growth of your studio. It’s incredible to have been part of your journey for almost three years, and we’re so happy that our platform has exceeded your expectations with its features.We love having you as part of the WL family and truly appreciate your support. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out to us at [email protected]. We would be more than happy to help. All the best, Benjamin K.

Hi Abby, thank you so much for your kind words and for sharing your experience with WellnessLiving! We’re glad to hear that our platform has been a valuable tool for your business and that our support team has been able to assist you whenever needed. Helping studios like yours thrive is what we’re all about! We also appreciate your feedback regarding client access to their class history. Your insights are invaluable, and we understand how beneficial this feature would be. We’ll be sure to pass this along to our team for consideration as we continue to improve our platform. If there’s anything else we can do to support you, please don’t hesitate to reach out to us at [email protected]. We’re grateful to have you as part of the WL community! Best Regards, Benjamin K.

Hi Britt, thank you so much for your kind words and for taking the time to share your experience with WellnessLiving! We're thrilled to hear that our platform has been a great fit for your gym and that both your staff and members find it user-friendly. It's wonderful to know that the features are helping meet your business needs.
We also appreciate your feedback on the updates. We understand that change can take a little time to adjust to, but we're glad to hear that once you're familiar with them, they enhance your overall experience.
Thank you for being a part of the WellnessLiving community! If you ever need assistance or have any further suggestions, feel free to reach out to us at [email protected]. We're here to support you! Best Regards, Benjamin K.

Hi Mary, thank you so much for taking your time and a wonderful review! We’re excited to hear that you love WellnessLiving and that our support team has been helpful and responsive. It’s also wonderful to know that hosting your website with us has made managing your studio easier, seamless integration is exactly what we aim for!
We truly appreciate you being part of the WL family, and we’re here whenever you need us. If you require any assistance or have any questions, don't hesitate to reach out to us at [email protected]. Wishing you continued success with your studio! Best Regards, Benjamin K.

Hi Danielle, thank you for your amazing review! We’re thrilled to hear that WellnessLiving has been a complete game-changer for your business and that you find it intuitive and easy to use. Our goal is to provide a seamless experience that not only meets but exceeds your expectations, so knowing that our platform does everything you need and more is fantastic to hear!

We appreciate your feedback regarding database removal and the waitlist process. We understand that for businesses like yours, having full control over your client records and offering a waitlist without requiring credit card information would be beneficial. While these processes are designed with security and system integrity in mind, we value your insights and will pass them along to our development team for future improvements.

Thanks again for your support and thoughtful feedback. We appreciate you taking your time and sharing your feedback.

Best regards, Benjamin K.

Hey Noah!

Thank you so much for sharing your experience. We are thrilled to hear that our platform has been a reliable solution for you across multiple companies. Thank you again for your feedback about our professionalism, ease of use and efficiency, it means the world to us. This is an experience which we strive to deliver to every customer. It is wonderful to know that our intuitive design has made managing your business easier and more effective.

We appreciate your suggestion about posting WellnessLiving reviews directly to your Google Business Profile. Please reach out to our customer solutions team at [email protected] and our team will make sure that they provide relevant updates to you about any requirements you have.

Thank you again for choosing WellnessLiving. We are committed to supporting your continued success!

Best regards,
Anthony S

Hi Kat! We would like to take this opportunity and thank you for your kind review! We’re delighted to hear that WL has made it easy for your clients to book classes, purchase gear, and stay connected, all in one place. Knowing that our platform has simplified one-on-one communication with your customers means the world to us, and we’re thrilled to be part of your business journey!

We appreciate your honest feedback regarding system speed and occasional availability issues. While we aim to provide a seamless experience, we understand how important reliability is for scheduling and daily operations. Please know that we’re continuously working on optimizing performance and minimizing downtime to better serve you and your clients.

If you ever have further feedback or concerns, don’t hesitate to reach out at [email protected]. we’re here to ensure your experience remains as smooth and efficient as possible. Thank you for choosing WL! Best regards, Benjamin K.

Hey Dana!

Thank you for the fantastic feedback! We’re thrilled that you’re enjoying WellnessLiving and that our customer service has met your expectations. Making the switch from Mindbody can be a big transition, so we’re glad to provide you with a reliable, easy-to-use, all-in-one platform that’s designed to simplify your operations.

We know how important it is to have support when you need it, and unlike other platforms, we’re committed to being here 24/7. Whether it’s by phone, email, or through our AI assistant, Isaac, help is always within reach. Your feedback about reaching support staff is valuable to us, and we’re here to ensure you get the assistance you need every time.

Thank you for choosing WellnessLiving—we’re excited to support your journey every step of the way!

All the best,

Anthony S. (Customer Advocate)

Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience.

Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us!
We’re always here to assist you—please feel free to reach out to us at [email protected] if you need to discuss the features so we can update you. Regards, Benjamin K.

Hey Jenifer!

Thank you for your 5-star review! We’re thrilled to hear how WellnessLiving has brought organization to your business with scheduling, the Achieve Client App, and back-office tracking. Our all-in-one solution is designed to simplify operations and help businesses like yours thrive.

It’s great to know we stood out as the best fit for your needs. With affordable, reliable tools and 24/7 support, we aim to make managing your business stress-free.

Thank you for recommending us to other busy professionals! We’re here to support you every step of the way.

Best regards,

Anthony S.

Hey Colleen Michelle,

We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.

We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.

Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.

Take care,

Anthony S (Customer Advocate)