Moosend

Marketing por correo electrónico, gestión de campañas y software de automatización

Calificación general

4,6 /5
(189)
Relación calidad-precio
4,7/5
Funciones
4,5/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,7/5

94%
Un ha recomendado esta aplicación
Ordenar por

Opiniones de 189

Usuario verificado
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Gran gestor de email marketing

Revisado el 24-02-2023

Buscábamos un programa de email marketing pata nuestra delegación en el extranjero, y nuestro...

Buscábamos un programa de email marketing pata nuestra delegación en el extranjero, y nuestro programa en España era incompatible en la delegación, con lo que hemos buscado alternativas y está ha sido un acierto

Puntos a favor

La facilidad de uso y lo fácil que es de gestionar, ño intuitivo que es y las características básicas que tiene. Lo hemos implantando en una de nuestras delegaciones internacionales y han quedado muy contentos. Cuando lo escogimos en su momento, usamos la versión de prueba junto con la otros programas, y nos pareció la más sencilla y con una interfaz más amigable.

Puntos en contra

No encuentro nada negativo. Nuestra delegación está encantada con los resultados

Rachael Woolley
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Incredible and easy to use email marketing platform

Revisado el 03-12-2021

I have been able to organise my email campaigns and use their features on my WordPress website to...

I have been able to organise my email campaigns and use their features on my WordPress website to obtain emails subscriptions.

Puntos a favor

Moosend is an easy to navigate platform and the set-up was straightforward. I have been able to design my own email templates, elements and save them for future use. It has been simple to design and set up my email campaigns and build the emails into a funnel for each of my lead magnets. There is also the option to send an email immediately or schedule the exact time of delivery. I like that I have also been able to use Moosend to build a pop-up subscription form that I was able to build into a button on my WordPress website.

Puntos en contra

It took time for me to work out how to create a Pop-up subcription form that could be used on my WordPress website.

Lazaros
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A perfect team supporting a great product

Revisado el 24-02-2021

The product alone hasn't been very easy to use but the team's personal help makes me rate it very...

The product alone hasn't been very easy to use but the team's personal help makes me rate it very highly

Puntos a favor

The support, which is the same for all product tiers and it's excellent

Puntos en contra

Integration with Wordpress has been a hassle and it's not very customizable

Alternativas consideradas

Constant Contact

Razones para elegir Moosend

Free tier has better options Needed a free way to make a demo Better price

Software anterior

Mailchimp

Razones para cambiar a Moosend

I prefer the cute branding and the prices
Cody
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Would never recommend Moosend

Revisado el 27-03-2023

Horrible, waste of time.

Horrible, waste of time.

Puntos a favor

I like the pricing, and not much else. 40 char?

Puntos en contra

Forced me to clean emails, and rejected my entire list just because it had some "bad emails." They couldn't tell me which were bad. Also the tagging is very limited. I can't submit a CSV list of separatae first name and last name and my own tags. When I reached out for help they said my problem to solve, they won't help. They tried to use the excuse that they were protecting my domain...but it's a newsletter....don't have a domain to protect. But the fact they didn't even want to bother helping is what led me to disable my account. Mailchimp did everything I wanted...but for more money.

ray
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

great interface

Revisado el 04-02-2020

Puntos a favor

reasonable number of functions, easy to use, great support from the staff

Puntos en contra

even better if the thank you page can be generated in the free version

Alternativas consideradas

Mailchimp

Razones para elegir Moosend

free, with enough number of free emails to be stored in free version

Razones para cambiar a Moosend

with more free emails that can be stored in the free version.
Clifford
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

So Far...So Great!

Revisado el 13-08-2020

I had some difficulty getting my campaign prepared. Customer service through chat got my problem...

I had some difficulty getting my campaign prepared. Customer service through chat got my problem resolved very quickly.

Puntos a favor

I am just getting started, but Customer Service was very helpful.

Puntos en contra

I am not sure yet. But I cannot fathom that this will not be better than the previous software I used.

Tiago
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

the best

Revisado el 19-11-2020

Puntos a favor

Moosend is easy to use, fast to use, easy to customize, full of options, the support is amazing and they answer in minutes, the free version is very complete and functional. I just love Moosend.

Puntos en contra

I don't know what answer here, because Moosend is working really well.

Stamatios
Calificación general
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Totally recommended!

Revisado el 31-03-2020

Excellent!

Excellent!

Puntos a favor

The best part of using Moosend for my business is that it offers the most complete feature mix and the best price. Totally free up to 1000 emails!

Puntos en contra

The fact that I needed to create a business email.

Kofoworola
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Their support 10/10 and their platform 10/10

Revisado el 12-05-2021

[SENSITIVE CONTENT HIDDEN] was such a big help! I definitely love moosend

[SENSITIVE CONTENT HIDDEN] was such a big help! I definitely love moosend

Puntos a favor

I love that I have all the features and I paid next to nothing for it

Puntos en contra

None so far, i love it. I have not had any issues yet

John
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Intuitive

Revisado el 18-08-2020

I needed something I could use that would let me fire out a newsletter from registration to send in...

I needed something I could use that would let me fire out a newsletter from registration to send in 5 minutes. Moosend delivered.

Awe......some!

Puntos a favor

It's so simple to get through it. Very quick, never felt lost

Puntos en contra

The only thing that slowed me down was the elements builder. Maybe I missed something for templates - but when I say slowed me down, I'm only talking 5 seconds. It was simple

Arpit
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Almost Best mail marketing tool

Revisado el 10-01-2020

Smooth, Fast and easy to use.

Smooth, Fast and easy to use.

Puntos a favor

fast, Simple with efficient reporting. Thet have better dashboard than any one i used.

Puntos en contra

They should work on the pricing part. Then they will be clear winner of this mail marketing market.

Abigail
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Brand new to this

Revisado el 30-10-2021

I think Moosend is going to serve our nonprofit email needs extremely well. No more segmented list...

I think Moosend is going to serve our nonprofit email needs extremely well. No more segmented list just to get our newsletter out to everyone under standard email sending limits!

Puntos a favor

Still learning, but the step by step flow and instructions make onboarding as easy as possible.

Puntos en contra

The functions of this software are completely walled off from each other. Rather than being able to navigate from billing/account to emailing to instructional videos, each requires a separate bookmark.

Alternativas consideradas

Mailchimp

Razones para cambiar a Moosend

I wanted to avoid the reputation of high-pressure sales
Lianne
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

most efficient email marketing tool with AI product recommendations to grow your ecommerce...

Revisado el 08-10-2022

Puntos a favor

Moosend is an amazing tool with some very unique features. The tool is easy to use and the customer service is always on point with any question you might have. The AI-based automation and email templates are a breeze to use. My favourite thing about it is it helps you engage your customers after they leave your site. It’s AI help us send cart abandonment and product recommendation mail which are completely automated which is a big plus. These features make my work so much easier, knowing that my visitors can choose a product recommendation based on their interests and needs. This product recommendations have also helped us increase our sales by 10-15%. I would say it's safe to say Moosend is probably the best ecommerce email marketing tool out there!

Puntos en contra

I don’t have anything to complain about this tool!!!!

Caleb
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome Service!

Revisado el 27-08-2020

Puntos a favor

They are one of the best options for getting the most bang for your buck. Way better than mailchimp.

Puntos en contra

A few things here or there are glitchy and their reporting could be better, but they are constantly building things out so I have hope for the future.

Alternativas consideradas

Emma
Amanda
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great email marketing software

Revisado el 08-10-2019

I did have trouble logging in and importing contacts once but once I figured it out, it has been a...

I did have trouble logging in and importing contacts once but once I figured it out, it has been a fantastic software to use and design with - the company provides helpful tips. Everything - all the features are provided. Great software.

Puntos a favor

I love that Moosend provides all the features I need for the amount of users we have for free AND doesn't include the logo in my emails. I also love the quirky personality of the brand in the emails they send us.

Puntos en contra

Landing pages is extra - but you can't have it all for free which is fine. They partner with other softwares and promote those integrations which is fine too.

Alternativas consideradas

HubSpot Marketing Hub y Constant Contact

Razones para elegir Moosend

Moosend has more features for free.

Razones para cambiar a Moosend

Cost was cheaper
Effie
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love this product!

Revisado el 07-09-2019

Can't recommend it enough!

Can't recommend it enough!

Puntos a favor

Great for newbies as well as experienced marketeers! Packed with great features (marketing automations, email editor, smooth and snappy UI! Highly recommended

Puntos en contra

In the past, they didn't use to have so many email templates but in the last months it has been addressed.

Alex
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Moosend provides a great mail marketing service

Revisado el 14-03-2017

The new email editor is fantastic.
The speed and the quality of the service are great.
The...

The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.

Puntos a favor

The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.

Puntos en contra

Absolutely nothing. The service is great.

Respuesta de Moosend

Thank you so much for your review Alex. It's a pleasure working with you.

Bronwen
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Customer support is SUPER important to me.

Revisado el 08-12-2020

Puntos a favor

It's much list others I've used, except the support is superior. Winner! I have come to learn that most tech that's offered out there is similar, and everything comes with glitches and a learning curve. But not every tool comes with customer service that is actually good. My experience with Moosend support has been positive every time. Thanks so much!!

Puntos en contra

I can't think of anything at the moment.

Rick
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Super simple yet powerful

Revisado el 28-07-2019

Moosend has helped me implement email marketing and automation that, for one reason or another, I...

Moosend has helped me implement email marketing and automation that, for one reason or another, I was unable to do completely with other tools. Their simple interface and helpful instructions made it very easy to setup, configure, and get running.

Puntos a favor

I'm technical but have failed to implement an email marketing system on my websites for many years. I've had several half-attempts and half-deployments.

With Moosend, in a single day, I was able to get it deployed to Wordpress, integrate it with Convertful (forms), setup a form for my newsletter, configured an exit-intent popup, setup an onboarding sequence of email for new newsletter subscribers, and a drip campaign.

On top of all that, pricing is excellent compared to the others I've seriously looked at.

Puntos en contra

More integrations needed. But they are super responsive and are actively listening to their customers. The CEO is great to work with. Super impressed with their engagement.

Geoffrey
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Customer Service

Revisado el 13-12-2019

I have only been using this service for a few months. I initially had a few problems setting it up,...

I have only been using this service for a few months. I initially had a few problems setting it up, but after receiving fantastic backup support everything is now working fine. The team at Moosend went over and beyond to help me sort out my issues.

Puntos a favor

Ease of use and great customer service. Their backup service is fantastic

Puntos en contra

None. They have met all expectations. Great

Alternativas consideradas

Brevo

Razones para elegir Moosend

Poor support services

Razones para cambiar a Moosend

Their customer support was exceptional.
Marcel
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Very affordable and efficient

Revisado el 01-12-2022

Puntos a favor

My favorite aspect of it is how it encourages client interaction after they leave your website. Cart abandonment and product referral emails are possible by automated AI.

Puntos en contra

Whatever you pay for, you get. I heard that some functions are missing, but in my opinion, it has everything that is needed.

Fotini
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yoga Retreats for everybody

Revisado el 04-03-2020

The most important is my newsletter are reaching easily my target groups and I see good score ratio.

The most important is my newsletter are reaching easily my target groups and I see good score ratio.

Puntos a favor

Very easy software and for me that I'm not so pro digital. Also very helpful and creative the templates

Puntos en contra

No, to my view that I 'm using it for more than 3 years doesn't have any issues. It's good that they train us in the new features.

Elizabeth
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Easy simple system for list management and email marketing

Revisado el 02-06-2022

Puntos a favor

I like the customer service the best, they're always there, super helpful, and knowledgeable. The system itself works well, it's pretty simple and easy. They have you set up a clean list for better reach, which I really appreciate. Emails are easy to set up and send out, this is essentially what I use it for, my newsletters.

Puntos en contra

Automations are not as robust as I'd like, I'm used to Active Campaign, but then I pay a lot more for AC compared to Moosend. Some things need a workaround that other systems I've used have already in-built.

Sarita
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing service resolving launch issues

Revisado el 21-04-2021

Today I was helped by a customer service representative unlike any that have ever existed before. I...

Today I was helped by a customer service representative unlike any that have ever existed before. I was dutifully listened to, walked through various processes, and troubleshooted out of my frustration cloud.

Puntos a favor

The software is great, yes. To the person who made it, excellent work. I love everything it is enabling me to do. But this review goes out to customer service for helping answer my nit-picky clarifying questions that were not clear or specific enough to find answered in the articles and tutorials.

Puntos en contra

Up until today it was the fact that I could not get any help to answer questions about what could be going on behind the scenes even though I was following all the provided directions to the best of my understanding. No phone number in sight, last representative reached out finally by email after 18 hours asking what was it they could help me with (as I read my embedded question from the chat box directly below their response.) It was not looking good for me to resolve these seemingly invisible issues... until [SENSITIVE CONTENT HIDDEN].

Usuario verificado
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A simple way of using email marketing

Revisado el 18-12-2020

Till far Moosend has allowed me to achieve my goals without having headaches or complaints. I...

Till far Moosend has allowed me to achieve my goals without having headaches or complaints. I highly recommend this option for entrepreneurs who are short of budget.

Puntos a favor

I like Moosend because of its features, it has helped me to create great subscription forms. The implementation once you understand it becomes easy to manage. Moosend allows you to create several email lists and automation options that can be visualized.

Puntos en contra

I felt that the integration wasn't easy to understand, there are many ways of setting up your subscription forms into your websites and that can be confused when you start using it. But still seems a great option for beginners.