Opiniones de Epos Now
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Opiniones de 569
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
UN HORROR DE EMPRESA
Revisado el 04-01-2024
HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS
HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS
Puntos a favor
La falsedad de los comerciantes que lo promocionan
Puntos en contra
Si tienes pérdidas y cierras, recibes un castigo mensual de 102 €
Respuesta de Epos Now
Hello Jordin C,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
I am keen to help you resolve any outstanding issues.
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
EposNow
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
EL PEOR PUNTO DE VENTA
Revisado el 28-11-2023
No lo recomiendo en lo absoluto. No dan respuesta.
No lo recomiendo en lo absoluto. No dan respuesta.
Puntos a favor
He tenido la peor experiencia de compra y de uso con su equipo.
Puntos en contra
TODAS, no le dieron seguimiento alguno a mi compra. Fueron super irresponsables para darme solución.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Un gran error contratar epos now
Revisado el 02-10-2023
Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal...
Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal de vender.
Puntos a favor
Es fácil de usar ny al inicio es facil de implementar.
Puntos en contra
Servicio a cliente. SI tienes un problema, jamás lo podrás resolver, solamente te cobran en automático y nadie se hace responsable por los errores.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Helpful after sales
Revisado el 27-04-2024
From sales to after sales the service have been meeting my expectations. Their live chat environment...
From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful
Puntos a favor
I love the after sales offered by epos now they have 24 ×7 support which gives me confidence
Puntos en contra
I didnt dislike anything related to eposnow
Respuesta de Epos Now
Hello Damien Paul
Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.
Knowing that our customers love our service brings us so much joy!
Your kind words will definitely be shared with the entire team.
If you ever have more to share or need assistance, feel free to reach out.
Thanks once again,
Epos Now
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
First review
Revisado el 05-02-2025
Not brilliant to start as above , till kept stopping
Not brilliant to start as above , till kept stopping
Puntos a favor
Looked good when we first looked at this
Puntos en contra
Set up was not brilliant as we had to manually do all systems ourselves
Respuesta de Epos Now
Hi Alan,
Thank you for your feedback. We’re sorry to hear that the setup process wasn’t as smooth as expected. Our team is always here to assist with setup and ensure your system runs seamlessly. If you’re still experiencing issues with the till, please reach out, and we’d be happy to help. We appreciate you choosing Epos Now and hope our system provides the cost savings and efficiency you need.
Best regards,
EposNow
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Waste of time and $$$
Revisado el 04-03-2025
We got the system last August, after renovations we just got set up yet EPOs says were no longer...
We got the system last August, after renovations we just got set up yet EPOs says were no longer eligible for training, so now we are stuck with $800 worth of junk equipment with no way to get it set up to accept payments. This company is a scam, save your $ and buy something else
Puntos a favor
The price but you get what you pay for, pure junk equipment and garbage customer service, any positive reviews must have been written by friends and family
Puntos en contra
Lack of customer service and accountability
Respuesta de Epos Now
Dear Jason,
We’re sorry to hear about your frustration with your system setup and training experience. We understand how important it is to have the right support when getting started, and we regret that you’ve been left feeling unsupported.
We’d like to review your account and see how we can assist with your setup. Please email us at [email protected] with your account details, and we’ll do our best to help resolve this matter.
Thank you for your feedback, and we hope to have the opportunity to make things right.
Thanks again for your share,
Epos Now
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Pleased with EPOS Now
Revisado el 19-12-2024
We were concerned about introducing an EPOS system as we thought it would be daunting for a number...
We were concerned about introducing an EPOS system as we thought it would be daunting for a number of our older volunteers. However, it has been pretty straightforward and all our volunteers are competently using EPOS Now.
Puntos a favor
We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful.
Puntos en contra
The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded.
Respuesta de Epos Now
Dear Kevin,
Thank you for taking the time to leave such a detailed review! We're delighted to hear that you’re pleased with the reporting function in Back Office and that features like next-day settlement are proving helpful. It’s great to know that the system has been straightforward for your volunteers, even for those initially hesitant—this is exactly the kind of feedback that inspires us.
We appreciate your patience with the setup process, especially given the volume of items uploaded. Your understanding means a lot, and we’re always here to assist with making things as seamless as possible.
If there’s anything further we can do to support you, please feel free to reach out.
Thanks again for your share,
Epos Now
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good Service
Revisado el 30-01-2025
[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently...
[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently . He understood my need for urgency and did his very best to escalate it.
Puntos a favor
Listened to my challenge, understood I needed assistance
Puntos en contra
There wasn’t any cons . Nothing I didn’t like
Respuesta de Epos Now
Hi,
Thank you for your kind words! We're delighted to hear that our team took the time to understand your challenge and provided the assistance you needed. It's great to know that our straightforward purchasing process met your expectations. We're always here to support you!
Best regards,
EposNow
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent POS
Revisado el 30-01-2025
Excellent product and service specially the auto help chat
Excellent product and service specially the auto help chat
Puntos a favor
Easy to use and the reports good online support
Puntos en contra
A bit hard to create items but when you are used to itvit is fine
Respuesta de Epos Now
Hi Fouad,
Thank you for your positive feedback! We're thrilled to hear that you find our POS easy to use and appreciate the online support and auto-help chat. We understand that creating items can be a bit challenging initially, but we're glad to know that it becomes easier with experience. Your insights are valuable to us, and we’re continuously working to improve our services.
Best regards,
EposNow
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Really recommended
Revisado el 04-03-2025
Using more more than 1 and half year it’s really good
Using more more than 1 and half year it’s really good
Puntos a favor
Easy to use and good customer care too. Very helpful.
Puntos en contra
Till system is quite big for my shop. If it was a little small then it will be good
Respuesta de Epos Now
Dear Rajesh,
Thank you for your recommendation! We’re so pleased to hear that you find Epos Now easy to use and that our customer care has been helpful. It’s great to know you’ve had a positive experience for over a year and a half!
We appreciate your feedback about the till size and will certainly take it into consideration. If there’s anything else we can do for you, don’t hesitate to reach out!
Thanks again for your share,
Epos Now
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Epos till very good
Revisado el 04-02-2025
Very helpful and understanding could wish for any more
Very helpful and understanding could wish for any more
Puntos a favor
How helpful they were can’t fault the lady i spoke to
Puntos en contra
Nothing all good really impressed with the service
Respuesta de Epos Now
Hi David,
Thank you for your kind words! We're thrilled to hear you had a great experience with our service and that our team was helpful. If you ever need any further assistance, we’re always happy to help!
Best regards,
EposNow
- Sector: Comercio mayorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Stock in manage area
Revisado el 02-02-2025
Quite good apart from the above stock control issue
Quite good apart from the above stock control issue
Puntos a favor
Very accurate system , easy to use —
Puntos en contra
The fact you can’t control stock numbers in manage area
And see stock levels when you bar code an item
Respuesta de Epos Now
Hi,
Thank you for your feedback! We're glad to hear you find the system accurate and easy to use. We understand how important stock control is, and we appreciate your suggestion regarding managing stock numbers and viewing levels when scanning items. We'll share this with our development team for consideration. If there's anything else we can assist with, please let us know!
Best regards,
EposNow
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Managing Director
Revisado el 30-01-2025
Professional knowledge and best customer service
Professional knowledge and best customer service
Puntos a favor
Xcellent and card machine have sllnrhings which our business requires
Puntos en contra
I don't see any issue so far sll is good
Respuesta de Epos Now
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that our system and card machine provide everything your business needs. It's great to know you've had a positive experience with our professional support team. We're always here to ensure things continue running smoothly for you!
Best regards,
EposNow
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Don't waste your time or money
Revisado el 24-07-2024
I purchased the system with the understanding that they are experienced in Retail POS and that...
I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!
Puntos a favor
Employees are friendly and the trainer tried to be helpful
Puntos en contra
POS system has a lot of programming bugs with no technical support
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great system with growing businesses
Revisado el 30-07-2024
My experience has been great for the most part. I am still in the honeymoon stage with EPOS and...
My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.
Puntos a favor
Ease of set-up and great access to technical support.
Puntos en contra
Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.
Respuesta de Epos Now
Dear April,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
STAY AWAY FROM THIS COMPANY..
Revisado el 23-10-2024
Poor Service..not a good company to deal with . Don't give them your bank account # or credit card....
Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale
Puntos a favor
Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.
Puntos en contra
hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.
Respuesta de Epos Now
Hello Cal,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Epos is Getting there.
Revisado el 22-04-2024
I'm critical about their POS but after transferring to a more suitable POS for my type of business...
I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.
Puntos a favor
The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.
Puntos en contra
The scanner and the lack of apple compatibility.
Alternativas consideradas
ShopifyRazones para elegir Epos Now
I liked the old inventory system you had that you could look at each product group and see the breakdown of products sold. The cost! I'd love to see you bring back the old way of looking at products. It was superior.Razones para cambiar a Epos Now
Customer service, familiarity and cost.Respuesta de Epos Now
Hello Kalawna,
Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.
Knowing that our customers love our service brings us so much joy!
Your kind words will definitely be shared with the entire team.
If you ever have more to share or need assistance, feel free to reach out.
Thanks once again,
Epos Now
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
my review on epos now
Revisado el 08-11-2024
very good i cannot fault epos now overall they are very professional with me over the phone
very good i cannot fault epos now overall they are very professional with me over the phone
Puntos a favor
the team who deal with any issues or problems i get
Puntos en contra
i dont have any issues with epos now they have always resolved any problem i have had
Respuesta de Epos Now
Dear Christopher,
Thank you so much for your detailed review! We’re thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to resolve any issues you've encountered. It’s great to know that you find our service professional and that Epos Now has been the right fit for your needs.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Thanks again,
Epos Now
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good experience with support
Revisado el 17-09-2024
I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m...
I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.
Puntos a favor
I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.
Puntos en contra
Wait times can be long sometimes but it’s really not that big of a deal.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
NEED A NEW NAME "EPOS FOREVER"
Revisado el 09-12-2024
Just a very happy customer, who knows there is always someone on the other end of the phone to help...
Just a very happy customer, who knows there is always someone on the other end of the phone to help when needed.
Puntos a favor
Rapid response, minimising down time of system, clear instructions on training, but most of all, the team show patience and understanding when we call them.
Puntos en contra
There has been no negative issues at all with Eposnow
Respuesta de Epos Now
Dear Phillip,
Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying your experience with Epos Now and that our rapid responses, clear training, and patient support have made a positive impact on your business.
It’s also great to know you found our pricing and sales process smooth and pressure-free. We're here to ensure your experience remains as seamless as possible.
If there’s anything more we can do to support you, don’t hesitate to get in touch.
Thanks again,
Epos Now
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing service
Revisado el 19-12-2024
Great, so happy to help, willing to go over everything a few times to make sure I understand...
Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.
Puntos a favor
So happy to help and will take it slow to explain everything to you and just go out there way to help.
Puntos en contra
Delivery can be a bit slow.
Apart from that nothing.
Respuesta de Epos Now
Dear Natalie,
Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in.
We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Thanks again for your share,
Epos Now
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Epos or no Epos
Revisado el 22-07-2024
One word excellent , i even recomend this system to friends .
One word excellent , i even recomend this system to friends .
Puntos a favor
The system is extreamly easy to use and any problems the staff are only at the end of the phone .
Puntos en contra
There wasnt much to dislike everything works how it should and when it should , the
Respuesta de Epos Now
Dear James L,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Epos Now Products and even better Operational support
Revisado el 20-12-2024
Excellent. I've always been happy with the product and how easy it is to set up and bring into...
Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.
Puntos a favor
Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.
Puntos en contra
No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.
Respuesta de Epos Now
Dear Martin,
Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness.
Thanks again for your share,
Epos Now
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Appalling company and terrible equipment
Revisado el 23-04-2024
Absolutely shocking. Worlds worst service!
Absolutely shocking. Worlds worst service!
Puntos a favor
Nothing at all this company is shocking in every way
Puntos en contra
Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.
The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!
Respuesta de Epos Now
Hello Samantha,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
I am keen to help you resolve any outstanding issues.
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
EposNow.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Epos review
Revisado el 23-07-2024
Enjoy using this product and would recommend to other company’s. Customer service was exceptional...
Enjoy using this product and would recommend to other company’s. Customer service was exceptional especially when we had a problem with it. [sensitive content hidden] was amazing and fixed it quickly and super polite !
Puntos a favor
Epos is easy to use and perfect for businesses. We only use a small factor of the elements available. But it’s perfect and clear to keep track of all our sales and stock.
Puntos en contra
Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.
Respuesta de Epos Now
Dear Eve,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
