Opiniones de ClockShark
ClockShark
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Opiniones de 1902
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ahorro de tiempo, eficiente y fácil de usar!
Revisado el 27-03-2023
ClockShark ha cambiado las reglas del juego para nuestro negocio, ahorrándonos tiempo y esfuerzo,...
ClockShark ha cambiado las reglas del juego para nuestro negocio, ahorrándonos tiempo y esfuerzo, al mismo tiempo que proporciona una plataforma fácil de usar para nuestros empleados.
Puntos a favor
ClockShark ha simplificado nuestros procesos de seguimiento y programación del tiempo, lo que facilita que nuestros empleados registren su entrada y salida y administren sus horarios.
Puntos en contra
Sería útil una forma más eficiente de marcar las discrepancias de tiempo, así como una función de mensajería masiva. Sin embargo, he oído que están trabajando en mejoras en estas áreas.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
ClockShark, fantastica aplicación para control de horas del personal
Revisado el 30-05-2022
Puntos a favor
El software es muy facil de manejar, tiene multiples funciones para personalizar las necesidades del personal. Me gusta el seguimiento de la hora y minuto, ya que otros programas o sistemas que se han usado en la empresa vienes con decimas de minutos y eso muchas veces confunden a nuestro personal. Además, se puede agregar imágenes junto con el reloj de entrada y salida, lo que nos es de mucha ayuda al momento del seguimiento y el mantenimiento de registros de horas.
Puntos en contra
a veces fallan los dispositivos de GPS al momento de hacer el segumiento de las unidades, fuera de eso es un software excelente para las empresas
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Mejora tus tiempos con clockshark
Revisado el 22-01-2023
Es muy genial porque permite monitorear a las personas a cargo, ver las horas laborales, hora de...
Es muy genial porque permite monitorear a las personas a cargo, ver las horas laborales, hora de entrada de salida, hora de cierre de aplicación además de mas funciones,
Puntos a favor
Es un software con una interfase muy sencilla e intuitiva de entender, permite gestionar a los empleados por medio de seguimiento en tiempo real, entre muchas mas funciones, registro de horas trabajadas,
Puntos en contra
no todos tienen acceso al programa, falta mejorar muchas cosas con respecto a la calidad de imagen o fondos de pantallas colores, acceso al teléfono solo se permite por medio de enlaces al correo
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Utilisimo programa
Revisado el 20-01-2023
Este programa creo que es el que más me facilita mi trabajo a la hora de la organización, planificac...
Este programa creo que es el que más me facilita mi trabajo a la hora de la organización, planificación y gestión del departamento, lo usamos a diario y estaríamos perdidos sin el, se lo recomiendo a todos sin duda alguna.
Puntos a favor
Este programa creo que es el que más me facilita mi trabajo a la hora de la organización, planificación y gestión de l departamento
Puntos en contra
No tiene contras para mi es mi mayor aliado en mi trabajo
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excelente programa
Revisado el 10-11-2022
Puntos a favor
Fácil de usar y gestionar las tareas y horarios de los usuarios registrados, entendimiento fácil
Puntos en contra
Buen programa interfaz fácil de usar y llevar buen control
- Sector: Recursos Humanos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Facilidad de uso
Revisado el 01-04-2024
Puntos a favor
Fácil de usar y gestionar las tareas y horarios de los usuarios registrados, es fácil de entender y programar
Puntos en contra
Tiempos de atención de servicio al cliente son algo demorados
- Sector: Dispositivos médicos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ClockShark: Es muy útil en crónometrar las tareas
Revisado el 02-11-2022
Puntos a favor
Muy accesible en cuanto a su uso diario y tareas
Puntos en contra
No es muy adecuado su uso en cuanto a lo personal
Respuesta de ClockShark
Hi, Diego! Thanks for taking the time to leave a review. We're curious about how you're using ClockShark and what areas we could improve in order to better fit your workflow. Please contact our Customer Support team at [email protected].
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We love ClockShark
Revisado el 28-10-2021
I love ClockShark. We actually had ClockShark in 2019 and left for ADP in 2020… then came back 3...
I love ClockShark. We actually had ClockShark in 2019 and left for ADP in 2020… then came back 3 months later because nothing compares to ClockShark.
Puntos a favor
I love the customizable tasks, it allows me to run reports based upon locations. This helps us control costs
Puntos en contra
Wish it could accommodate different time zones. Use have two separate accounts since were in multiple time zones
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Clock Shark needs clock in rounding!!
Revisado el 08-06-2023
Everything else about clock shark is great. Love the interface, online help, easy to use for...
Everything else about clock shark is great. Love the interface, online help, easy to use for employees. If they could implement the clock in shift rounding, I would give Clock Shark a 10/10
Puntos a favor
Everything for the most part is great. Geofencing, uploading documents for easy access, payroll friendly, employee time sheet accountability.
Puntos en contra
I do NOT like the fact that if my employees get to the job early and clock in when they get there, say 6:45am for a 7am start I can't have the system round their start time to 7am. Not having this one feature costs me thousands a year and probably more than what I am saving by switching to Clock Shark from my previous system. This seems like a very easy thing to program into the system, and I don't know why Clock Shark can't figure that out.
Alternativas consideradas
ProcoreRazones para elegir ClockShark
To save money and because Clock Shark worked better with my accounting system. Clock Shark also has some other unique features that I really like. Such as uploading job info for my foreman and accessibility to those documents. Forman's ability to track time on his project.Razones para cambiar a ClockShark
Interface and ease of use.- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Overkill for me but still useful
Revisado el 08-06-2023
ClockShark has at a minimum sharpened up our day to day timekeeping. Since as a boss I can check to...
ClockShark has at a minimum sharpened up our day to day timekeeping. Since as a boss I can check to see if the guys are diligent in recording their hours, they rarely are trying to “remember what they did on Monday” on Friday when they need to band in timesheets for the week
Puntos a favor
I need a stripped down version of this. I don’t/won’t use many of the features behind the simple time keeping app entered manually end of day
Puntos en contra
How I’m paying as much as we do for as little of it that we use
Respuesta de ClockShark
Hey, Neil! We appreciate the feedback! We'd be interested to learn what features you use and see if any of the additional features that are available could be helpful to speed up any of your current business processes. Please submit your feedback to our customer support team at [email protected]!
- Sector: Biotecnología
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Efficient Time Tracking Made Easy
Revisado el 05-03-2023
I had a experience using ClockShark software for my small business. It was easy to set up and use,...
I had a experience using ClockShark software for my small business. It was easy to set up and use, and I appreciated the range of features it offered. The mobile app was especially useful for tracking time while out of the office.
Puntos a favor
1.User-friendly interface makes it easy to navigate and use2.Offers a wide range of features, including time tracking, scheduling, and reporting3.Integrates with popular payroll and accounting software, such as QuickBooks and ADP4.Offers mobile app for on-the-go time tracking5.Excellent customer support with helpful resources and quick response times
Puntos en contra
1.Limited customization options for reports and invoices2.No automatic overtime calculation feature3.Can be slightly more expensive compared to other time tracking software options
Respuesta de ClockShark
Hi, thanks so much for your review! ClockShark does offer automatic overtime calculation! Please contact our customer support team at [email protected] so our team can walk you through the setup. As for the customization of reports and invoices, we'd love to know what options we can add in order to make them more useful for your business. Please provide this feedback to our customer support team and they can make sure it is seen by our development team as well!
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
What a Difference!
Revisado el 13-04-2020
We're getting a much better overall picture of the time used. I began seeing a general pattern in...
We're getting a much better overall picture of the time used. I began seeing a general pattern in travel times to and from the jobs. Time going to a job was consistently longer than coming home. Turns out they were stopping to pick up parts along the way. While one guy went into the supply house, three more were sitting in the truck. Processes were put in place to eliminate the need for the stop.
Puntos a favor
Simple setup, easy to use by crew and for me the best part is that it actually calculates the overtime.
Puntos en contra
As a construction company, we often use multiple rates for the same guy. First of all, they all make different rates depending on their skills and time with the company. Second, they make less to ride in the truck than they do when they're onsite. It would be awesome if this could somehow be factored in.
Respuesta de ClockShark
Hello Keri,
Thank you for the 5-star review! So glad to hear that ClockShark is easy for you and your team to use. Feel free to reach out to us anytime at 800-828-0689 or by emailing [email protected]! We're always here to help and love talking with customers and hearing feature requests.
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My Rewview
Revisado el 18-05-2020
Overall works great for our line of work my techs are able to log in every time keeps a clean...
Overall works great for our line of work my techs are able to log in every time keeps a clean record of the hours worked easy to approve the time.
Puntos a favor
Since we had technicians I need to know where they are all the time I like the fact that it will show me the entire route for the day.
Puntos en contra
The GPS does not give me an update per minute on the same day.
Razones para elegir ClockShark
My techs were having problems not able to log in, some of my techs had to reset their password every week and every time I called tech support they could not find the problem or they would create a ticket to have a more season tech review and no one ever got back to us.Software anterior
Timesheets.comRazones para cambiar a ClockShark
Some of them were overpriced and require a year subscription and they would deduct on a monthly basis and if I cancel they would prorate it and return the difference. The other did not have a good GPS program and would not record the entire day if they ever lost their internet on the phone.Respuesta de ClockShark
Hi Angel!
We appreciate the review. Glad to hear that you enjoy ClockShark's GPSTrak feature to see where your employees are at during the day. Feel free to reach out to us anytime at 800-828-0689 or by emailing [email protected]! We're always here to help and love talking with customers and hearing feature requests.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Coming from someone who can barely use a phone
Revisado el 01-11-2021
Puntos a favor
I'm the kind of person that will manually write down every hour an employee worked onto a piece of paper, get a calculator out and then input that into my payroll. Clockshark helped save countless hours of timetracking, estimating, payroll, and many, many mistakes made along the way.
Puntos en contra
All of the different features and pages were quite overwhelming at first seeing as I'm not the kind of person that can just open software and figure out how to use it. It took me a while to realize that the pop-ups are actual people who genuinely want to help you use the software and succeed. Once someone showed me how to use all the pages it was a breeze!
Alternativas consideradas
JobberRazones para elegir ClockShark
I couldn't figure out how to use the other product and clockshark employees were more helpful.Software anterior
QuickBooks TimeRazones para cambiar a ClockShark
it suited my needs more- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best In Class
Revisado el 16-11-2021
I've been extremely satisfied and impressed with ClockShark, from everything to its functionality,...
I've been extremely satisfied and impressed with ClockShark, from everything to its functionality, to it's customer service. I'd highly recommend it to any company with employees.
Puntos a favor
ClockShark makes scheduling and time tracking easy and enjoyable with their great functionality and incredible customer service.
Puntos en contra
A very minor complaint is that the software typically takes a bit longer to perform routine tasks such as scheduling and timecard approvals when compared to some of its competitors that I've used in the past.
Razones para elegir ClockShark
After Intuit bought T-Sheets, there was a steep drop-off in customer service, and some technical issues started to arise that were concerning.Software anterior
QuickBooks TimeRazones para cambiar a ClockShark
ClockShark was superior in almost every aspect, and their customer service was extremely impressive.- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Program and Easy to Use
Revisado el 16-05-2022
Puntos a favor
We really like how easy it is for our employees to use ClockShark. The mobile app is simple and user friendly for an employee and manager. We switched from an app that was very difficult for managers to use, and now they are thrilled at the usability of this app. I also really enjoy how easy it is to process payroll. The time off requests features were able to fit our needs perfectly, which is where our other app also fell short. We really like the notifications for clocking in/out, as well as alerts when there is missing time.
Puntos en contra
I wish that the time was shown in quarter hours instead of hours and minutes. I chose rounding to the quarter hour for times; however, all times are shown in hours and minutes which means I have to translate that. Also, I wish that the timesheet showed cumulative hours in real time, just so we could keep up wi6th hours as they are being worked, instead of waiting until the end of the day.
Alternativas consideradas
ADP Workforce NowSoftware anterior
Paychex FlexRazones para cambiar a ClockShark
Geotracking was the main reason. Our technicians work in the field, so tracking where they are clocking in/out of is important to our company.- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
"Revolutionize Your Employee Time tracking with ClockShark Software:A Game-Changer for Your...
Revisado el 02-04-2023
In my experience with ClockShark, it has proven to be a popular and efficient time-tracking...
In my experience with ClockShark, it has proven to be a popular and efficient time-tracking software for companies that employ remote or mobile workers. The platform is equipped with a wide range of features such as clock-in and out, scheduling, time tracking, and project management tools that are very useful for managers. Additionally, ClockShark can be easily integrated with popular payroll and accounting software like QuickBooks, ADP, and Gusto. Users have reported a positive experience with the user-friendly interface, video tutorials, and knowledge base. However, some users have had challenges with the mobile app's GPS tracking and syncing data. The software also lacks invoicing capabilities, which may be an issue for some businesses. Despite these limitations, ClockShark remains a widely used and effective time-tracking software.
Puntos a favor
I can attest to the numerous impactful features that make it a popular choice. The mobile time tracking feature is particularly useful, allowing employees to track their time on the go using their mobile devices. I also appreciate the real-time reporting feature, which enables managers to access up-to-date information on employee time and attendance. Additionally, the vacation/leave tracking feature helps me manage employee time off requests and ensures adequate staffing.What I find most impressive are the product's user-friendly interface and straightforward navigation. ClockShark also provides excellent customer support, with responsive and helpful representatives available to assist with any questions or issues.Integration with existing business processes can vary depending on organizational needs. Nevertheless, ClockShark offers several integrations with popular software platforms like QuickBooks and ADP, which helps to streamline workflows and reduce data entry time.Overall, ClockShark is a comprehensive and dependable time-tracking solution that caters to businesses of all sizes.
Puntos en contra
In my experience, some common issues with ClockShark include difficulty with the mobile app, especially when it comes to GPS tracking and syncing data. The integration process can also be challenging, particularly with custom data mappings. Moreover, some users have reported that the software lacks invoicing capabilities, which can be a disadvantage for some businesses.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good product - company is always trying to improve
Revisado el 16-11-2021
Puntos a favor
Integration was easy. I appreciate that ClockShark is always looking for areas to improve and add new features. Other time tracking companies I've used haven't been as interactive with their customers. ClockShark is very open to suggestions and understanding our business processes.
Puntos en contra
I dislike that there are some integration limitations with Canadian QuickBooks Online. Would like for an option to make notes on timesheets mandatory instead of optional. It was mandatory in the previous program that we used and now we are having a hard time getting our techs to record what they've done when the system doesn't force them to add notes.
Alternativas consideradas
TMetricRazones para elegir ClockShark
We were having major issues with the program and they were not responsive to our needs. They would not follow up on our case despite constant followups on my part. The program wasn't working at all which caused a lot of work on our end and they continued to bill us.Razones para cambiar a ClockShark
We use Salesforce as our field service management system. We were interested in this program but found the ClockShark app to be more tech friendly than the Salesforce one app.- Sector: Construcción
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Ease of use at an easy price
Revisado el 04-06-2020
Puntos a favor
I was trying to keep track of time for everyone with paper time sheets or emails--which, often fell to a low priority and daily tasks and actual time weren't be accounted for. In looking at various time tracking apps, I actually stumbled across ClockShark. Right from the beginning, it was intuitive and user friendly, and it was easy to add jobs and tasks on the fly from my phone, which then populated those tasks as something to choose on ANY job, which is super useful as a renovation contractor. Being a small company, I wear many hats in the office and on job sites--I do it all and do not have ANY office staff other than myself. Having a program that was so quick and easy to implement, as well as easy to manage daily as needed without spending a lot of time on the task, has made my life exceedingly less difficult.
Puntos en contra
I probably don't use the software to the fullest extent, so I am sure there is something that may come up later--but right now, adding users is a bit more of a pain than I would like.. but even then, that's pretty easy.
Razones para cambiar a ClockShark
Price and saw how easy and intuitive it was during the free trial.Respuesta de ClockShark
Hello Sean,
Thank you for the review! We are happy to hear that ClockShark took some of the stress away that you have as a small business owner. Feel free to reach out to us anytime at 800-828-0689 or by emailing [email protected]! We're always here to help and love talking with customers and hearing feature requests.
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Honest review from somewhat new user
Revisado el 28-10-2021
Puntos a favor
It is very user friendly and connects with Sage 100 contractor through the Ryvit connector. It is also cheaper than other options and they don't try to sell you on HR or other functions really. All about time tracking and hours reporting.
Puntos en contra
There are some features that could be better. For example, scheduling I would like to see the availability to only pick cost codes that are in the budget. Similarly, when switching cost codes administratively for a field employee that picked the wrong one, I'd like to see only the budgeted cost codes. Lastly, there should be a way to remove inactive cost codes. We have a ton that are no longer used and I want to remove them from CS entirely.
Alternativas consideradas
ADP Workforce NowRazones para cambiar a ClockShark
It is very user friendly and budget friendly. It integrates well with our accounting software (via an add-in). CS also is exactly what we're looking for: a time tracking software to job cost employees' hours. They aren't trying to sell us on a bunch of other products.- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Money saver, - Time maker
Revisado el 09-06-2023
Love it , it’s become a normal, comfortable routine with employees…everyone knows it and feels like...
Love it , it’s become a normal, comfortable routine with employees…everyone knows it and feels like they have control over their own timecards
Puntos a favor
Timeclock, auto transfer & compatibility, & the ability to know the status of crews without calls or physical presence
Puntos en contra
At first, mapping everything to existing books, but on autopilot now
Alternativas consideradas
QuickBooks OnlineRazones para cambiar a ClockShark
Catchy name, and it’s own entity separate from bookkeeping, yet compatible - Employees feel like it’s their time protection- Sector: Banca
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
ClockShark Review from FSMDB
Revisado el 29-06-2022
We are still on process of the wire transfer.
We are still on process of the wire transfer.
Puntos a favor
It is user-friendly. What caught my eye is the Kiosk.
Puntos en contra
It is very expensive which cost the delay for the approval.
Razones para elegir ClockShark
• Adjustments – In every pay period, there would be at least three or more-time adjustments especially for those staff forgetting to time in or out. This event caused too many miscalculations of hours and eventually lead to inaccurate summary report. The system does not have the option to edit the time for the adjustments. HR will have to seek IT for assistance by accessing the backend of the system and deleting the inaccurate time. This is not advisable as it can lead to disruption of the entire system due to access of the backend. • Leaves – In order to record leaves, HR will have to manually input the month, day, year, second, minute and hour of each employee twice from the starting date of the leave (FROM) and to the ending date of the leave (TO).Razones para cambiar a ClockShark
We had a good marketing specialist who provided everything we needed to know.- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Clock Shark - Great Functionality and Awesome Customer Support
Revisado el 23-05-2022
It has been GREAT. A sales rep communicated with me even though I was doing my research over the...
It has been GREAT. A sales rep communicated with me even though I was doing my research over the Christmas holidays. They have been a great support from the day we signed on.
Puntos a favor
Clock Shark's best feature is the staff. They have fast response times. They're people are always courteous, helpful, supportive, and pro-active. During the 5 months we have been using the program, someone from their staff will reach out through IM or email just to check in. I also love the "chat" feature to get quick responses without having to be on hold waiting to speak to someone.
They have also asked for feedback on the product specifically around features we would like to see added. Unfortunately, I haven't had the time to give that feedback.
Puntos en contra
Reports - I would like to have to option to customize fields in certain reports such as time tracking.
Geolocation - Although I don't see it as often, I still see on occasion where a staff member's location wasn't logged. If it is because they turned off their location, I want to either be notified or have them logged out. It doesn't always happen.
Timesheet entries (real time) - I would like to be able to enter a time sheet and check it as still working so the employee can then go in and clock out for lunch and end of day. It would help eliminate a follow up to get the time activity for the whole day.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Overview
Revisado el 08-06-2023
CS is a good system aside from the above comments. It has tools that other online/mobile timekeeping...
CS is a good system aside from the above comments. It has tools that other online/mobile timekeeping systems do not. At the same time, the GPS issues do not provide a trustworthy method of tracking of employees during work shifts. Rather hard to hold them accountable for certain situations when the system itself has errors and glitches.
Puntos a favor
The ability to track and schedule paid time off is a plus for this system. Most others in this arena have not implemented or developed this within their systems. Also the ability to track employees during their work shifts.
Puntos en contra
Although the GPS tracking allows for tracking employees during work shifts, the system has many glitches and inconsistencies such as showing someone leave the country and return within an hour. Or reflecting their position as in the middle of the woods or a nearby lake. In the area of "Time Off Requests", the filtering system used on the dashboard and timesheet screens should be implemented to avoid having to go through pages of prior authorized requests that include former employees that have been deactivated.
Respuesta de ClockShark
Hi, Carla! Thank you for taking the time to leave a review. The GPS issues you're describing are often due to an issue within the device being used. Our customer support team can help resolve that. Please contact them at [email protected]. Additionally, we do offer several filter options in order to better sort through the Time Off Requests. Our customer support team can help with this too!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Value for Geo Location, Job Costing, Mobile Time Clock
Revisado el 25-05-2022
Customer service has been superb. [SENSITIVE CONTENT] helped me with set-up and even after our...
Customer service has been superb. [SENSITIVE CONTENT] helped me with set-up and even after our initial zoom meeting he answered my questions and helped me with a few other set-up items needed. He is personable and kept his meeting appointments with me as scheduled.
We had to add a time tracking app when we decided to go from in-house payroll to outsourcing our payroll to ADP as they don't do the job costing which requires hours worked on specific jobs. It has been a blessing because now we can track where our employees are at a glance and their time is more accurate. Plus the time is recorded daily so we don't have to wait until the end of the week to see how the hours are doing on each job.
It is an easy process to send the time information to ADP as well as to update the timesheets in my QuickBooks so that employee hours show up there.
The app itself is clean looking and easy to use.
Puntos a favor
Our work is done at our customers' homes and as an owner of a small company we can't be everywhere at once. Having the GPS Geo Location has been extremely helpful in managing the employees. If they forget to clock out you can see what time they left the area so as to get accurate time. You can see if they left the jobsite early or if they arrived late (many times this time would be inaccurate on their paper timesheets).
The integration with ADP for our outsourced payroll as well as the integration with QuickBooks has been very seamless.
Puntos en contra
There was definitely a bit of work in the beginning to get things sorted out. I had to inactive 20 years of clients in my QuickBooks and also add the customer address to the Ship To address because that is the address ClockShark uses for their app. It took a few hours to get that updated but it will be worth it.
Some extra work that I didn't anticipate is that in order to use the Geo Location I have to go in to each job and click the button to add that. When QuickBooks updates to ClockShark I have to remember what the new jobs are and go in to add the GeoFence and to make sure I remembered to put the address in the right spot.
I have emailed them to request that our GeoFence is activated for all new jobs automatically and to update some functionality.