Opiniones de Gladly

Gladly

Gladly es una plataforma de atención al cliente basada en la nube.

Calificación general

4,8 /5
(122)
Relación calidad-precio
4,9/5
Funciones
4,8/5
Facilidad de uso
4,9/5
Asistencia al cliente
4,9/5

99%
Un ha recomendado esta aplicación
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Opiniones de 122

sarah silberstein
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Glaldy is your best bet!

Revisado el 29-09-2022

10/10

10/10

Puntos a favor

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!

Puntos en contra

can't fault gladly - so far i have not had any issues with the platform at all

Melissa
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love this platform!

Revisado el 28-07-2022

Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was...

Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was constantly using the emailing/texting/etc. to now using it as a manager doing more reporting and agent tracking on a day to day basis.

Puntos a favor

Gladly is such an easy platform to use. They are constantly listening to the customers and feedback and looking for new ways to improve the product.

Puntos en contra

There are certain integrations and reporting that could be improved or implemented to make the platform better.

Laura
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Good

Revisado el 14-01-2022

Puntos a favor

Easy to get information and view the messages

Puntos en contra

Customer not able to see us writing them back

Tracee
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Glad to use Gladly!

Revisado el 29-12-2022

I love that all channels feed into this one location so you have all ways that a customer has...

I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Puntos a favor

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Puntos en contra

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

Mandy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Efficient

Revisado el 06-10-2022

I'm overall satisfied with Gladly since we can easily go through members' previous contacts....

I'm overall satisfied with Gladly since we can easily go through members' previous contacts. Because of this, it's easier to look for a solution.

Puntos a favor

The members' contacts are streamlined and it's not difficult to check the members' previous concerns. Also, I liked the option to loop another department/people in the comment section of the task.

Puntos en contra

We cannot attach a document or a screenshot in the comment section of the task. It would be better if we can attach a screenshot.

Lindsey
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gladly Review from a Customer Care Associate

Revisado el 15-01-2022

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more...

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Puntos a favor

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Puntos en contra

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Hafiz
Calificación general
  • Sector: Almacenamiento
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I will gladly recommend "Gladly"

Revisado el 09-12-2022

With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a...

With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time.

Puntos a favor

Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets."

Puntos en contra

No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times.

Marisol
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly

Revisado el 18-08-2022

As long as I can communicate with the customer, I will be resolving a business requirement. Being...

As long as I can communicate with the customer, I will be resolving a business requirement. Being able to contact our customers through chat, SMS, email, or calls is a crucial part of the business.

Puntos a favor

I love the "search for answer" feature; it allows me to select the correct answer for a determined case. This software is easy to use, it just required a few hours of training, I just have to be pending of how I manage my time because this system is like my Kronos at the same time, it measures my availability vs schedule. It allows me to locate any coworker and make calls outside the company. It is all in one.

Puntos en contra

This software is used to measure my productivity, when I am coaching new hires and do not interact with it for 45 to 60 minutes it takes me out without previous notice and when I realize it, already passed more than 10 minutes. It does not allow me to correct the notes already posted.

Mohammad Salim
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Efficient, Ease of access, Reliable

Revisado el 23-08-2022

Excellent

Excellent

Puntos a favor

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

Puntos en contra

market place integration is an issue, could have been better

Jane
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly Recommended

Revisado el 18-01-2023

It pretty much made dealing with customers much easier. I have worked with a similar tool in the...

It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page

Puntos a favor

My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!

Puntos en contra

The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.

Jane
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Work in Progress

Revisado el 13-01-2022

Mostly good.

Mostly good.

Puntos a favor

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Puntos en contra

Occasional glitches (need to reboot) but that is rare.

Analyn
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Good!

Revisado el 15-01-2023

Puntos a favor

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

Puntos en contra

System errors sometimes and logged when full of tasks

Jessie
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Gladly keeps things organized!

Revisado el 11-07-2022

Puntos a favor

As a customer service employee, Glady is excellent at organizing customer information and keeping all interactions in one place from email/chat/text/call history, and ability to make notes and create tasks for other teams so each team member is on the same page if the customer reaches back out and each employee can pick up where the other left off easily.

Puntos en contra

Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone is not pleasing when you hear it 50+ times a day.

Rhysha May
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

So Glad I was trained on Gladly!

Revisado el 12-10-2022

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available...

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.

Puntos a favor

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

Puntos en contra

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

ZoëMae
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gladly Review

Revisado el 03-01-2023

has made my job much easier

has made my job much easier

Puntos a favor

like being able to easily search for customers and past contacts

Puntos en contra

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

Diana
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly is the BEST CRM

Revisado el 31-05-2022

Puntos a favor

Streamlined multi-channel communication and recordkeeping, allowing our team to work efficiently and keep our promises to members.

Puntos en contra

It would be nice if pinning items worked chronologically instead of in the order pinned, that is legitimately the only flaw I can find.

Berlin
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Gladly Review

Revisado el 12-09-2022

So far, the experience is good. Gladly support is always there to assist!

So far, the experience is good. Gladly support is always there to assist!

Puntos a favor

I like the single-thread feature. It makes checking member contact history easier.

I also like how gladly is set up, it's very user friendly.

Puntos en contra

No Chat transcript - Hopefully they add that feature in the future.

No mobile app. If gladly can have a mobile app, it's easier to monitor the queue while your away from your computer.

Alaysia
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for Everyday customer service

Revisado el 13-01-2022

Puntos a favor

Love how easy it is to help the customer in all forms of communication, everything being in one ☝🏼 place is beyond helpful. Not having to click through tabs is a life saver

Puntos en contra

I wish it had a night mode! Looking at a white screen all day is hard on the eyes

Valentina
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly

Revisado el 13-01-2022

It is an amazing program to use for call centers

It is an amazing program to use for call centers

Puntos a favor

What I like the most about the software is the quality of the calls

Puntos en contra

What I like least about this software is when the customer's information is mixed up

Clarke
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly is the best!

Revisado el 14-06-2022

It's so great! I love that this is my CS platform and it's so easy to use!

It's so great! I love that this is my CS platform and it's so easy to use!

Puntos a favor

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Puntos en contra

I wish that they had a mass assign for tickets - we have to pull tickets one by one which is fine, but we could have some time saved

Ortal
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly is amazing

Revisado el 17-02-2022

positive experience overall

positive experience overall

Puntos a favor

This software is very efficient. I would recommend it to others.

Puntos en contra

There is nothing negative that I can say about this software.

Samuel
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to figure out and use

Revisado el 13-01-2022

Puntos a favor

Gladly is intuitive, simple but complex and easy to figure out

Puntos en contra

It's great. They keep making updates that make it even smoother

Jose
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly Is a very easy to use software and at the same time is a powerful software.

Revisado el 27-12-2022

thanks to Gladly we are more efficient and we have happy customers.

thanks to Gladly we are more efficient and we have happy customers.

Puntos a favor

user-friendly, very easy to use, a lot of features that make this software so flexible.

Puntos en contra

sometimes the software gets frozen or some other people gets in your interactions but that is just happens few times.

Maya
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Love this software!

Revisado el 13-01-2022

Overall Gladly has been a great and easy experience.

Overall Gladly has been a great and easy experience.

Puntos a favor

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Puntos en contra

My least favorite would be that some emails get sent to the wrong department.

Catherine
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My Review for Gladly

Revisado el 23-01-2023

Gladly helps us resolve FabFitFun customers' concerns related to the product they bought from us....

Gladly helps us resolve FabFitFun customers' concerns related to the product they bought from us. It also provides real-time assistance which gives a good customer service experience.

Puntos a favor

1. I like that it has footprints on every conversation.2. Customer's concern all throughout is merged in just one thread.3. The Guru is linked via Gladly Answers.4. Very easy to use and understand.

Puntos en contra

1. I don't like that whenever the page refreshes it removes the recent characters we typed in.2. I don't like that some customer's responses will route automatically to [sensitive content hidden]