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Opiniones de 1140
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Sin soporte telefónico y sin atención inmediata ante incidencias graves en el servicio.
Revisado el 13-02-2021
Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona...
Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona el chat en vivo y ni estoy recibiendo emails respondiendo a mis solicitudes de asistencia inmediata.
Puntos a favor
Lo mejor de esta herramienta es el amplio número de funciones configurables.
Puntos en contra
La única asistencia que se ofrece es online, mediante un chat que no siempre está activo. Este hecho, ha provocaddo que hoy los servicios estén totalmente desatendidos, sin un lugar al que acudir ante problemas graves de acceso a la propia cuenta.
En los términos y condiciones aparece un número de contacto de Washington al que responde el buzón de voz de otra compañía.
Toda la configuración depende de cuántas horas tengas disponibles para visitar cada uno de los tutoriales para ajustar la herramienta a tus necesidades.
Si has hecho una cuenta en un idioma inicialmente, aunque sea la cuenta de prueba, este idioma se traslada automáticamente a todas las plantillas y sólo escribiendo manualmente cada plantilla o empezando con una cuenta desde cero puedes contar con plantillas en otro idioma.
Respuesta de SimplyBook.me
Dear Nuria,
Thanks for taking the time to leave us your feedback. I am sorry to hear that you are not happy with our service. It is correct that we do not provide telephone support but we have our Live Chat agents working 24h during the working week so you should always be able to reach them and they will respond quickly. I hope you were able to reach our Live Chat to help you get into your account by now. If not then reply to this email and I will make sure we do everything we can to help you out.
All the best
The SimplyBook.me team
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excelente sistema para reservas
Revisado el 17-11-2020
Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas...
Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas de manejo de reservaciones y pagos. Todo de una manera fácil
Puntos a favor
Fácil de usar y adaptable a cualquier tipo de evento que desees agendar ademas de las integraciones que puedo
Puntos en contra
En este momento no he encontrado ninguna
Razones para cambiar a SimplyBook.me
Fácil manejo y la atención personalizadaRespuesta de SimplyBook.me
Dear Ivan
Thank you so much for leaving your fantastic review, we appreciate it enormously!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Muy buena aplicación
Revisado el 22-09-2022
Puntos a favor
Es muy fácil de usar, los pacientes pueden coger su cita sin llamar y tiene un precio muy asequible. Además puedes gestionar varios centros.
Puntos en contra
Es un poco lío de configurar cuando tienes que cambiar o aplicar el horario de alguien
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Generalmente es muy Util.
Revisado el 21-07-2023
Puntos a favor
Me gusta que su calendario se puede personalizar eso facilita recordar los compromisos.
Puntos en contra
Si miramos sus complementos son un poco costosos.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Gestión de citas facil para empresas de servicios
Revisado el 01-06-2023
Es una solución sólida para la gestión de citas y reservas en empresas de servicios. Su versatilidad...
Es una solución sólida para la gestión de citas y reservas en empresas de servicios. Su versatilidad, opciones de personalización, integraciones y funcionalidades adicionales lo convierten en una herramienta eficiente para administrar las citas.
Puntos a favor
La plataforma SimplyBook.me es compatible con dispositivos móviles, lo que permite a los usuarios acceder y gestionar sus citas desde cualquier lugar.
Puntos en contra
En general es fácil de usar, pero puede haber una curva de aprendizaje inicial para familiarizarse con todas las características y opciones de personalización disponibles
- Sector: Producción audiovisual
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Muy buen producto
Revisado el 10-05-2023
Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.
Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.
Puntos a favor
Nos ha gustado mucho porque se ha adaptado bastante bien a nuestras necesidades, y después de testar diferentes soluciones, es la que mejor lo ha hecho.
Puntos en contra
Echamos en falta la integración de la geolocalización para poder integrar servicios a domicilio.
Respuesta de SimplyBook.me
Dear Tomàs, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Muy contenta de tener esta plataforma en mi empresa
Revisado el 25-02-2021
Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún...
Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún cliente esta desatendido ya que se confirman y envían recordatorios por mail. Me llegan reservas 24 h al día.
Puntos a favor
Me ha gustado mucho lo fácil y cómodo que ha sido implementarlo.
Puntos en contra
Lo único que me ha costado es que la ayuda es en inglés y no ha sido tan dinámico
Respuesta de SimplyBook.me
Dear Rut,
Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Muy Contenta
Revisado el 11-10-2021
Puntos a favor
Me ha encantado lo fácil que es utilizar este Software. El mismo programa te ayuda a ir al siguiente paso que debes hacer y me ha resultado muy útil para programar mis reservas.
Puntos en contra
Lo que menos me gusta son las plantillas a seleccionar en modo Free.
Respuesta de SimplyBook.me
Dear Ruth,
Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!
All the best
The SimplyBook.me team

- Sector: Deportes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Its a powerful marketing platform and also helps with brand building not just a booking...
Revisado el 12-12-2022
Writing this review with a sense of gratitude to the people at simplybook.me .
Writing this review with a sense of gratitude to the people at simplybook.me .
Puntos a favor
We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for.
Puntos en contra
Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software.
Razones para elegir SimplyBook.me
It did not offer the ability to issue discount coupons and charges were much higher and linked to number of staff / service providers /facilities. It offered a great sync with the CRM we love - Zoho CRM so we adopted it naturally. We use all other ecosystem products like zoho books , zoho social , zoho sales IQ etc.Respuesta de SimplyBook.me
Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it
We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them.
All the best
The SimplyBook.me team
- Sector: Diseño gráfico
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
TOP features, TOP helpdesk, TOP software
Revisado el 03-07-2023
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of...
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments
Puntos a favor
- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized
Puntos en contra
- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background)
Respuesta de SimplyBook.me
Hi Annemie
Thank you so much for leaving us your amazing feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Very wide set of features with a great pricing model but poor API support.
Revisado el 02-12-2018
The service has a powerful API that has documentation that is good enough to get you up and going...
The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.
Puntos a favor
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.
The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.
Puntos en contra
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.
Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.
It looks like their feature set is growing but the API capacity is not.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Ultimate Booking Tool for every business.
Revisado el 17-08-2023
Puntos a favor
Before discovering SimplyBook.me, managing client appointments felt like a juggling act. Every business owner knows the challenges: back-and-forth emails, calendar mix-ups, and last-minute changes. Then SimplyBook.me entered the frame and changed everything.The platform's intuitive interface is its first win. Even the least tech-savvy of my clients can navigate and book a slot. It has truly democratized the process, making it accessible to everyone. For me, this means happier clients and less time spent on administrative tasks – more time to focus on what I love: capturing moments.The automated reminders are a dream come true. Gone are the days of no-shows or forgotten appointments. My clients get timely notifications, ensuring they're prepped and ready for their shoot, which in turn guarantees better results and satisfied customers. This little feature alone has enhanced the professionalism of my business tenfold.But it's not just about the functional benefits. The subtle touchpoints, like being able to customize my booking page to reflect my brand, make it feel uniquely mine. In a world where personal touches make all the difference, SimplyBook.me ensures that my business stands out.For fellow photographers seeking an all-in-one solution to elevate their business operations, SimplyBook.me is the tool you didn't know you needed but won't be able to live without. Dive in, streamline your booking process, and witness the transformation in client satisfaction and operat
Puntos en contra
NONE. Everything has been well designed!
Respuesta de SimplyBook.me
Dear Jesse
Thank you so much for taking the time to leave us your detailed and fantastic feedback, we truly appreciate it !!
Good luck with your business going forward - we look forward to working with you!
All the best
The SimplyBook.me team
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great product that I have used for over a year
Revisado el 16-11-2022
I tell people about simplybook.me a lot because it just works. It works for about 90% of the...
I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business.
Puntos a favor
I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.
Puntos en contra
There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.
Razones para cambiar a SimplyBook.me
Price mostly, but also because it does everything I need it to do FOR that price.- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love this system
Revisado el 05-10-2021
Overall experience has been great. I did have some issues with setting some features up but their...
Overall experience has been great. I did have some issues with setting some features up but their customer service was amazing and someone is always there to assist whenever you have questions or concerns. 5 stars!!!!
Puntos a favor
I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.
Puntos en contra
I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select.
Other than this, everything else is great!
Respuesta de SimplyBook.me
Dear Esther,
Thank you so much for taking the time to leave us your amazing feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Service for 5+ Years Now
Revisado el 21-10-2022
My clients really like the SMS reminder function, and I like to be able to set availability from...
My clients really like the SMS reminder function, and I like to be able to set availability from Google Calendar, this is a very handy function.
Puntos a favor
The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.
Puntos en contra
I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.
Alternativas consideradas
TimelyRazones para cambiar a SimplyBook.me
A more comprehensive solution that allowed more flexibility.Respuesta de SimplyBook.me
Dear Rob,
Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Solid online booking system with good extras
Revisado el 06-05-2022
We had looked at other solutions including Calendly, Acuity, but the particular client in question...
We had looked at other solutions including Calendly, Acuity, but the particular client in question needed an option where it was also possible to sell complementary products with the booking process. SimplyBookMe ticked all the boxes and worked extremely well, and was easy to add to a Wordpress/WooCommerce set up.
Puntos a favor
Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.
Puntos en contra
Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.
Razones para cambiar a SimplyBook.me
The ability to sell products during the booking process was the main factor.Respuesta de SimplyBook.me
Thank you so much Simon for taking the time to leave us your fantastic feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Transporte marítimo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My booking system
Revisado el 20-05-2022
I use Simplybook since a year and really wanted to go ahead with them, today sorted out some...
I use Simplybook since a year and really wanted to go ahead with them, today sorted out some issues, i donfirmed for a year
Puntos a favor
The app for me is what makes a difference in terms of accessibility as owner of a charter company with different boats.
Puntos en contra
A bit difficult to handle widgets on my website and some translation, a mid-long job which needed to be done anyway. THe Customer Service team helped me out.
Alternativas consideradas
RegiondoRazones para cambiar a SimplyBook.me
Because the app makes my life easier, despite Regiondo's team has been available for a videocall instead of a chat. Simplybook customer service anyway sorted out the issues i had.Respuesta de SimplyBook.me
Thank you so much Daniele for taking the time to leave us your fantastic feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Did not blow me away but not the worse either
Revisado el 05-04-2023
I would not stay with simplybook.me, it felt a bit too complicated and not as smooth and integrated...
I would not stay with simplybook.me, it felt a bit too complicated and not as smooth and integrated as I needed but when you are starting with booking a system overall it is not too bad
Puntos a favor
There was a free trial which is always nice to be able to test a system and see if it fits you. Overall I was able to find most of the settings I needed but not all I needed to ask for support for help with some.
Puntos en contra
A bit too complicated trying to find all the necessary settings and set reminders and notifications, takes a while to set up as well, and some things felt unnecessary to add. With this quality of product, I would say the price should be lower but it was still overall ok and functional.
Respuesta de SimplyBook.me
Dear Nadia
Thank you so much for taking the time to leave us your feedback, we truly appreciate it.
All the best
The SimplyBook.me team
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great features but the recent price increases have stung a bit!
Revisado el 20-09-2019
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems....
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.
Puntos a favor
It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.
Puntos en contra
The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.
Razones para elegir SimplyBook.me
At the time, Simplybookit offered the features we needed at a better price point than 10to8Software anterior
Sign In SchedulingRazones para cambiar a SimplyBook.me
It offered the features we need at the most favourable price.Respuesta de SimplyBook.me
Dear Becky
Thank you so much for taking the time to leave us your feedback, we truly appreciate it.
Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.
We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.
All the best
The SimplyBook.me team
- Sector: Arte y artesanía
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Just what we needed.
Revisado el 06-09-2020
I looked very hard for a better affordable service for my needs, but I kept coming back to Simply...
I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.
Puntos a favor
I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.
Puntos en contra
One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.
The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.
Razones para cambiar a SimplyBook.me
Affordability and/or function as well as options more appropriate to my varied needs as a studio potter and educator.Respuesta de SimplyBook.me
Dear Dianne,
Thank you so much for taking the time to leave us your feedback, we truly appreciate it!
We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.
All the best
The SimplyBook.me team
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
The site is simple to set up and you can instantly take bookings and love the Book Now link
Revisado el 02-12-2017
Puntos a favor
you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.
Puntos en contra
there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.
Respuesta de SimplyBook.me
Dear Angie
I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously!
We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon.
With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working.
At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon.
Thanks again for input and have a great day!
All the best
The SimplyBook.me team
- Sector: Servicios individuales y familiares
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great program with amazing customer service!
Revisado el 20-12-2016
We have been using Simplybook.me for almost 2 years now. The best part about this booking program...
We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.
Puntos a favor
The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.
Puntos en contra
I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.
Respuesta de SimplyBook.me
Dear Marsha,
Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :)
Happy Holidays!
The SimplyBook.me team
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
It would have been the best if only it allowed me to log back in after loging out.
Revisado el 16-10-2017
I cant tell since I cannot log in after logging out.
I cant tell since I cannot log in after logging out.
Puntos a favor
Accepts online payments even on a free account
30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.
Puntos en contra
Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within a few hours" but until now there was no response. So I signed up again using a different email. This time, I screen shot my login details. I set up Simplybook according to my company's needs etc. When I tried logging in again after a few hours, I couldn't login using the login details I used (which I have screen shot earlier).Went through the same steps mentioned above to retrieve my login details (just in case I have the password wrong) and to no avail. I didnt get any email to reset password nor to find my company login. How can I use the system if it wont let me log in.
Respuesta de SimplyBook.me
Dear Clarisse,
I am sorry to hear that your experience was not good. It is strange to hear about this login problem as we have thousands of users logging in every single day, and hundreds of new users being able to login as well. As for the FaceBook answer, you sent your question in on a Sunday, which is day off, and should have been answered on Monday but you were answered on the Tuesday. Our Live support would however have responded to you live, right away during workdays as they are on 24 hours per day, answering hundreds of clients. We are however not using FB for support issues as we have live support on our site all workdays and therefore we rarely get questions sent there.
We would be happy to get you going and resolve your issues, if you just contact our live help on a workday :)
All the best
The SimplyBook.me team
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Basic, Straightforward, but Comprehensive Enough
Revisado el 08-05-2019
Easy to use. Limited learning curve. I started out with another scheduling service but I'm in the...
Easy to use. Limited learning curve. I started out with another scheduling service but I'm in the process of switching over to SimplyBook.me.
Puntos a favor
SimplyBook.me allows users to accept payments through Stripe and apply membership scheduling and payments (two major pluses for me). Furthermore, SimplyBook.me allows me to customize (within significant limits) the look and feel of the platform to more-or-less conform with the look and feel of my website. It has an easy to use and intuitive user interface (not being very tech savvy, for me this is a very important feature). Within twenty to thirty minutes you can have a subscription, a customized interface, and have the platform embedded (or otherwise set up) on your website. Additionally, for those who need it, SimplyBook.me is HIPPA compliant. For most people (myself included) the free subscription will be all you need.
Puntos en contra
I like this platform and can see very few cons with it. But I'll do my best to come up with a few (or at least one). Here it is, and although it might seem insignificant, success is in the details: SimplyBook.me does not have a "look busy" feature. Meaning, it doesn't automatically allow for a certain percentage of time slots to appear full. The result is if you are just beginning your business and have a lot of "empty time" you (in this case me) end up looking rather pathetic. But with a "look busy" feature a certain percentage of time slots are automatically filled allowing the service providing (in my case as a mental heath therapist) to appear busy and in high demand. The higher the demand appears to be the more willing the potential client is to book. The lack of this feature is the difference between a B+/A- and a solid A+.
Respuesta de SimplyBook.me
Dear Binyamin,
Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!
Regarding your con, then we totally agree that it would be a useful features. In fact we have it on our current to-do list so hopefully it will see the light later this year.
All the best
The SimplyBook.me team
- Sector: Educación superior
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable system for trouble-free bookings
Revisado el 12-12-2017
SimplyBook.me allows me to manage my client appointments with ease. I keep regular 'visiting hours'...
SimplyBook.me allows me to manage my client appointments with ease. I keep regular 'visiting hours' open for clients, and as long as they book 24 hours in advance, I can plan my day around the times booked.
Puntos a favor
I love the fact I get a custom URL to send my clients to. The tight integration with Google calendar is a huge time saver. The reviews tool is awesome because they encourage reviews after a meeting and give me a dedicated page for reviews SimplyBook.me also maintains an exportable database of client contact info (which has been a lifesaver on more than one occasion).
Puntos en contra
The software has so many features, it can be a little daunting to find what you need in the admin panel. For the most part, I've figured it out. I look forward seeing new themes made available. I would love to see integration with a reliable and cost-effective (or free) web conferencing tool or screen sharing client support tool.
Respuesta de SimplyBook.me
Hi there and thanks for taking the time to give us your feedback, we truly appreciate it!
I just wanted to say that you can use Gruveo for your video meetings or to share screens. It works like that we create a random link for each appointment so that clients can only contact you after booking an appointment. You can also create an account with Gruveo and then you can send a fixed link where clients can "meet" you. If you have any questions, just contact our Live Chat and they can help you all the way
Thanks again and have a great weekend!