Tidio

Comunicador para empresas con chats en vivo, mensajería y correo electrónico

Calificación general

4,8 /5
(408)
Relación calidad-precio
4,5/5
Funciones
4,6/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

96%
Un ha recomendado esta aplicación
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Opiniones de 408

Usuario verificado
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Tidio para simplificar tus conversaciones en línea

Revisado el 23-04-2023

Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo...

Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Puntos en contra

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Jose
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Trabajar con Tidio, genera beneficios.

Revisado el 18-09-2020

Satisfactoria

Satisfactoria

Puntos a favor

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra

No se si es posible programar un horario de atención.

Respuesta de Tidio

Hi there,

Thank you for the review!

You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Stuart
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Want leads - Ultimate Support Get Tidio

Revisado el 28-05-2019

We have been a conversion by conversation company since the get-go. Tidio has been our latest...

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Puntos a favor

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Puntos en contra

I can find anything to complain about it apart from not having it for the last 10 years

Respuesta de Tidio

Wow! Thank you so much, we're really proud!

Jessica
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy, fast and amazing!

Revisado el 08-10-2020

I started working as a consultant for a company, and their first project was to add a chatbot to...

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

So, I started searching for good chatbot software and came upon Tidio.

From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Puntos a favor

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Puntos en contra

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternativas consideradas

MessageBird

Razones para elegir Tidio

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Software anterior

MessageBird

Razones para cambiar a Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Respuesta de Tidio

Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Enrique
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Revisado el 28-02-2023

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had...

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Puntos a favor

The widget and chat console have a sleek and straightforward design.

Puntos en contra

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

shilton
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Mult-functional Communication tool for every website!

Revisado el 05-06-2023

tidio has been an excellent companion for my company's website. the automated responses divert alot...

tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience.

Puntos a favor

Automated chat features and lead generation

Puntos en contra

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for our non-profit org

Revisado el 29-06-2021

Being able to chat with our users has really cut down on the time it takes to answer user questions....

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

Puntos a favor

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Puntos en contra

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternativas consideradas

Crisp y Intercom

Razones para cambiar a Tidio

Ultimately we made the decision based on price, but we're super happy!

Respuesta de Tidio

Hello
Thank you so much for the review!
We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon.
Once again thank you for your kind words and have a nice day

Ciara
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Definetly worth it compared to similar softwares

Revisado el 15-11-2020

Overall just really great software, the price you pay is well worth what you receive, compared to...

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Puntos a favor

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Puntos en contra

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Respuesta de Tidio

Hi there!

Thank you so much for your review!
We are happy to hear that you are finding our product to be easy to use.

As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)

Have a nice day and stay healthy!

Akash
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One of the best chatbots.

Revisado el 13-04-2022

Puntos a favor

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Puntos en contra

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Alternativas consideradas

Engati

Razones para cambiar a Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Respuesta de Tidio

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Mikaël
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great alternatives to any other live chat

Revisado el 06-08-2021

Good support, great software, and overall very nice UI that doesn't look like it's from the year...

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Puntos a favor

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Puntos en contra

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternativas consideradas

LiveChat y Intercom

Razones para cambiar a Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Respuesta de Tidio

Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

One of the easiest to use live chat

Revisado el 02-08-2022

Puntos a favor

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

Puntos en contra

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Respuesta de Tidio

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

The website chat all-rounder

Revisado el 19-12-2019

Its chatbot feature provides a great way for marketers to easily set up contextual messages for...

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

Puntos a favor

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

Puntos en contra

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Alternativas consideradas

Intercom

Razones para cambiar a Tidio

Amazing free plan enables testing a lot of features.

Respuesta de Tidio

Hi there!

Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

John Elias
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Simple but Powerful

Revisado el 29-02-2020

We're able to offer a live chat experience to our customers at an affordable price. Can definitely...

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Puntos a favor

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Puntos en contra

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Alternativas consideradas

Zoho SalesIQ

Razones para elegir Tidio

Freshchat was very clunky with a limited feature set and disastrous support. They go out of their way to inconvenience their customers even when they're the cause of the issue in the first place.

Software anterior

Freshchat

Razones para cambiar a Tidio

Tidio was definitely easier to navigate and more affordable for our use case.

Respuesta de Tidio

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

Magdalena
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly Recommended!

Revisado el 05-02-2021

Before Tidio I was using different chats on our website - and they did not work. Clients never...

Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

Puntos a favor

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Puntos en contra

Have not found any thing like this yet.

Respuesta de Tidio

Hello

Thank you so much for a perfect score!
Reading such positive reviews is always inspiring and gives us the energy to keep on improving.

Hope you have a great day!
Best regards,
Maciek from Tidio

Seweryn
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Tidio Review FFBoost15

Revisado el 31-07-2022

Puntos a favor

Its simple and easy to use and set up for the developer.

Puntos en contra

The prices are a bit expensive I would say for smaller businesses. Have you consider a discount for first 2-3 months of paying for tidio for new users?

Alternativas consideradas

Web Help Desk

Razones para cambiar a Tidio

It's much simpler, easier, I can see location of my customers to see how my adverts progress and if I target right customers.

Respuesta de Tidio

Hi Seweryn! Thank you very much for your kind review :) It's great to hear that you like Tidio so far. Your feedback is very important to us. If you'd like to discuss any matters regarding your subscription, please reach out to us via our live chat, or send us an email to [email protected], and we'll look int it :)

Usuario verificado
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easily installed, attractive chat tool

Revisado el 16-05-2019

Thankfully, this product is really well-designed and well-documented, because my interactions with...

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Puntos a favor

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Puntos en contra

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Respuesta de Tidio

Thank you so much for your review! :)

Cruz
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

One of the best "bang for your buck" chatbot options

Revisado el 02-04-2023

Puntos a favor

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Puntos en contra

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Keith
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio has revolutionized our service!

Revisado el 24-01-2023

I shared about this in the Pros.. This app will help us save lives of people who come to our...

I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

Puntos a favor

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Puntos en contra

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

Terry
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio is your go to chat software

Revisado el 28-06-2021

From implementation to online support (David is awesome!) there is no program that matches TIdio.

From implementation to online support (David is awesome!) there is no program that matches TIdio.

Puntos a favor

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Puntos en contra

Nothing! I haven't found any cons as of yet.

Alternativas consideradas

Lucky Orange

Razones para elegir Tidio

Mobil app

Software anterior

Olark

Respuesta de Tidio

Hi there!
Maciek from Tidio Support here

Thank you so much for the 10s across the board. The fact that you were not able to find any cons is a great indicator that we are going in the right direction with our product.
I will make sure to forward the kudos to Dawid too!

Have a nice day and take care

Artur
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It makes it easier to get and handle leads.

Revisado el 26-04-2022

Tidio has everything you expect from a live chat.

Tidio has everything you expect from a live chat.

Puntos a favor

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

Puntos en contra

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Respuesta de Tidio

Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.

John
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Both we and customers love it

Revisado el 24-09-2021

Puntos a favor

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Puntos en contra

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Respuesta de Tidio

Hi there! Maciek from Tidio Support here

Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more.

Have a nice day and take care

Rocio
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Really interesting for social network

Revisado el 08-09-2022

Puntos a favor

The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.

Puntos en contra

The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing

Respuesta de Tidio

Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app.

Jonatán
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very expensive

Revisado el 21-03-2023

Good, but it would be very good if the conversations reached were increased.

Good, but it would be very good if the conversations reached were increased.

Puntos a favor

It is user friendly, easy to use and intuitive for users.

Puntos en contra

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Jayden
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A Chatbot and Live Chat Solution with Some Limitations

Revisado el 13-03-2023

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use...

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

Puntos a favor

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Puntos en contra

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Selim
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Not Just a Live Chat Program

Revisado el 20-10-2021

It helps my sales team to conduct sales processes in one place, rather than trying to follow...

It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

Puntos a favor

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Puntos en contra

Nothing to complain about the software, but I think products&pricing modules could be better.

Respuesta de Tidio

Hi there!
Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more!
Once again thank you and have a nice day.