Opiniones de TimeTap

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

- Easy to customize
- Easy to manage
- Price acceptable for huge teams

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!!
- I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.

If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

The thing that I least like about this software is that I cannot find something about this software that I dont like.

It's ease of use and overall location for functionality buttons. It seems very intuitive.

I have not been using it long enough to denote any issues so far.

Timetap has a range of options for scheduling and you can completely customize it to whatever you need it for. So it can grow with your business.

I wish there were a simple version to use to start with for folks who have just one product/service. When I started I just needed to schedule meetings so the whole system was a little complex for that.

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.
The version for my iPhone is very handy and quick to access also.

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.
The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

This system is so user friendly. Our employees are able to schedule there own appointments with very little difficulty. I love that it sends the confirmation emails and it reminds them either via email or text of their reminder so we have less no shows in our calendar. It has allowed us to manage our time more accurately and run reports for statistical purposes.

Everything is right for our business, we would highly recommend this to others.

The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients.

I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time.

TimeTap is very easy to use and provides organizational ways to calendar!

The only thing I would say is that I would love it if I could download a desktop app to my Macbook, but other than that it really is super helpful!

Simple and easy to use for clients and our staff. Great flexibility for changing schedules. Calendar sync process is smooth.

A more noticeable place to have clients upload documents when making appointments. The ability for clients to upload documents without having to book an appointment.

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Customizability and the synching with other calendars that actually works. Also the support.

It's pretty great but just as a newbie to all this it's sometimes hard to remember how to do things. Not sure what anyone at timetap could do about that though

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

I like templates and consistency as a result of using app

Reporting is not great. Or able to slice and dice as much as I would like. End up having to do a lot more work in excel after.
Do not like that I cannot pre assign clients to coaches. Means we have to manage part of process out of system