Opiniones de Lavu POS
Lavu POS
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Opiniones de 244
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
No es recomendable
Revisado el 22-01-2024
Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente...
Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente que manejamos y fallaba mucho
Puntos a favor
Los reportes de venta son muy buenos, la facilidad para comandear es buena
Puntos en contra
No funcionaba para un restaurante grande ya que se saturaba y falla constantemente
Respuesta de Lavu
Hi Karim,
Thank you for sharing your experience with Lavu. We are very sorry that you did not have a satisfactory experience. Please reach out to [email protected] with your restaurant information so we can help make this right.
- Sector: Consultoría de gestión
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Former Lavu User
Revisado el 17-07-2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Puntos a favor
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Puntos en contra
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Alternativas consideradas
Toast POSRazones para elegir Lavu POS
We needed better reporting and labor tracking.Razones para cambiar a Lavu POS
The fees and support were better by Lavu at the time.Respuesta de Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lavu Review
Revisado el 02-02-2024
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Puntos a favor
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Puntos en contra
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
Alternativas consideradas
CloverRazones para elegir Lavu POS
Because the business owner and I know each other.Software anterior
Toast POSRazones para cambiar a Lavu POS
Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.Respuesta de Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst small business pos system ever
Revisado el 05-10-2023
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.
Puntos a favor
Nothing now. They have gotten significantly worse over the years.
Puntos en contra
Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.
Respuesta de Lavu
Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
WE LOVE YOU LAVU!
Revisado el 04-12-2023
Puntos a favor
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Puntos en contra
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Razones para elegir Lavu POS
We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.Software anterior
Toast POSRazones para cambiar a Lavu POS
Support, cost, functionality, efficiency.Respuesta de Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The loaded spud
Revisado el 10-08-2024
Great everyony was great and so helpful
Great everyony was great and so helpful
Puntos a favor
Zoom calls to help us along with set up and the instructions.
Puntos en contra
Slow getting things set up and running but after the zoom calls all is good.
Alternativas consideradas
CAKE POSRazones para elegir Lavu POS
The ease if using Lavu and understanding how it worksSoftware anterior
Toast POSRazones para cambiar a Lavu POS
I could never get any help on how to set it up and how to use it.- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lavu Review
Revisado el 29-05-2024
Very good experience with the system. Customer service is excellent
Very good experience with the system. Customer service is excellent
Puntos a favor
Easy to use and customer service is excellent
Puntos en contra
Sometimes the machine will combine orders on computer
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A good fit
Revisado el 19-09-2024
Great service and the deal is better than any other company. [sensitive content hidden] was great...
Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.
Puntos a favor
The easy and great service and the help from [sensitive content hidden].
Puntos en contra
Nothing was not good and the service was the best.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
24/7 support great!, credit card issues, and modifier limits.
Revisado el 26-12-2023
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Puntos a favor
24/7 support, ease of adding and modifying menu items.
Puntos en contra
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.
Razones para cambiar a Lavu POS
Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.Respuesta de Lavu
Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
lavu pos is great for business
Revisado el 31-08-2024
so far its worked well, works fast, want to change receipts
so far its worked well, works fast, want to change receipts
Puntos a favor
ease of use is what i like the most about lavu
Puntos en contra
setup was a little slow, had issues with downloads
Alternativas consideradas
Square Point of SaleRazones para cambiar a Lavu POS
cost effective solution that does everything I need for my new business without extra costs for features I dont need from a POS.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Detail
Revisado el 02-09-2020
Puntos a favor
Detailed report and you can clock in and clock out your employees
Puntos en contra
I think the flow of the layout can be improved.
Respuesta de Lavu
Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Re-start 2.0
Revisado el 12-02-2024
Very good to finally resolve and get the refund on accounts as promised
Very good to finally resolve and get the refund on accounts as promised
Puntos a favor
Familiarity and previous experience working with Lavu
Puntos en contra
Length of time to resolve issues associated with account
Alternativas consideradas
Square PaymentsRazones para cambiar a Lavu POS
Continue relationship 12 years and will continue to to growRespuesta de Lavu
Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
My review for the lavu pos
Revisado el 12-03-2024
It is easy to train on and has has many key features that make it user friendly the only complaint...
It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue
Puntos a favor
Its customizable and makes it so that it can be easily trained upon
Puntos en contra
It requires internet access for its use and wont.print a receipt if you are disconected
Alternativas consideradas
Toast POSRazones para cambiar a Lavu POS
Cost and costumer service were the 2 biggest factorsRespuesta de Lavu
Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lavu POS is helping us to simplify operations, save lotsoftime, n make our backboneproces...
Revisado el 12-07-2023
Our business works better and is more transparent, we get more accurate pictures and we are able to...
Our business works better and is more transparent, we get more accurate pictures and we are able to work on items that will bring sales more easily.
Puntos a favor
We tried other POS systems but customizing was expensive and they didn't work as we wanted them to. Lavu system multi purpose-built with the features and reporting were right on and we were able to merge it to our own easily and they work great.
Puntos en contra
So far anything we have ran across we have been able to solve rather easily and smoothly. We haven't encountered a true negative.
Razones para cambiar a Lavu POS
Easy to operate, smooth transition, pretty much plug and play with less cost.Respuesta de Lavu
Hi Malou, thank you for sharing! We are so glad to hear that you have enjoyed your experience so far and everything is going well. It is great to hear that your business has been working better and is more transparent!
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
New, old, new!
Revisado el 17-07-2023
So good so far.
So good so far.
Puntos a favor
We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.
Puntos en contra
Well the worst part of about any POS is the onboarding but that is what it is.
Razones para elegir Lavu POS
They were bough and the POS was being shut down.Razones para cambiar a Lavu POS
Affordable and referring by another company person I trust.Respuesta de Lavu
Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best POS and service
Revisado el 11-07-2024
Great it is a great service .
Great it is a great service .
Puntos a favor
They are very helpful. I love the customer service
Puntos en contra
Nothing I didn’t have any other one .
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Another great experience dealing with the Customer Service from lava
Revisado el 11-08-2024
I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very...
I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions
Puntos a favor
A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs
Puntos en contra
Potentially being locked out of the iPod occasionally
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
❤️ LAVU❤️ It's a must for your Bar/Restaurant!
Revisado el 02-09-2023
We, as a business, Love our new system..I would recommend this system to anyone. We was treated...
We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered.
Puntos a favor
Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.
Puntos en contra
There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.
Respuesta de Lavu
Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out!
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gets the job done!
Revisado el 29-08-2023
As a business owner confident in presenting Lavu as a solution for their business, I have No...
As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.
Puntos a favor
I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.
Puntos en contra
The payroll integration solution would help the value of the service.
Respuesta de Lavu
Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Competent Team for New POS Users
Revisado el 05-06-2024
Everyone has been helpful and courteous.
Everyone has been helpful and courteous.
Puntos a favor
The onboarding team was very helpful in bringing us online.
Puntos en contra
Some of the Help Team had accents that were hard to understand. We both were frustrated with the difficulty in communicating.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome service
Revisado el 18-12-2023
Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND...
Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!
Puntos a favor
I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently
Puntos en contra
Nothing awesome service. I will be spreading the word.
Respuesta de Lavu
Hi Melissia, thank you for taking the time to share your experience with Lavu. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, feel free to reach out. We value your input as we strive to continually enhance our services.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
True review! With Lavu
Revisado el 29-07-2023
Processing is a little pricey than most competitors. Took way too long to set up, but once it is...
Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.
Puntos a favor
Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.
Puntos en contra
Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.
Respuesta de Lavu
Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Aunt B's Snacks
Revisado el 03-05-2024
Puntos a favor
Customer service,and always answers the phone
Puntos en contra
Calling and sending text message for upkeep
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Support From [sensitive content hidden]
Revisado el 12-07-2023
Great and felt awesome just because of [sensitive content hidden]
Great and felt awesome just because of [sensitive content hidden]
Puntos a favor
Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu
Puntos en contra
I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us
Respuesta de Lavu
Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Setup time
Revisado el 11-07-2023
Good
Good
Puntos a favor
Quick help with customer support but my main contact always forgot I had a three hour time difference
Puntos en contra
The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant
Respuesta de Lavu
Hi Mags, thank you for sharing your experience with Lavu! We are glad to hear that overall you are happy. We appreciate the feedback and will use it to continuously improve. Thanks, again!
