
Lead Gen & CRM (formerly SharpSpring)
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
Opiniones de 759
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
De las mejores herramientas de Marketing automático para la venta B2B Industrial
Revisado el 27-07-2020
Muy positiva, estamos muy contentos con la plataforma, es muy completa y está orientada a realizar...
Muy positiva, estamos muy contentos con la plataforma, es muy completa y está orientada a realizar actividades comerciales con los clientes, mezcla muy bien la actividad de marketing con ventas.
Puntos a favor
Lead Scoring, Visitor ID, Automatizaciones, lo bien que están alineados la parte de ventas y marketing, el media center me encanta
Puntos en contra
Deben mejorar los filtros de campos personalizados para oportunidades, es un poco molesto tener que exportar a una Excel para poder hacer filtros y tomar decisiones.
El proceso de facturación de los clientes de la agencia, España es diferente a USA, no están acostumbrados a pagar con tarjeta de crédito este tipo de importe por separado, trabajan mejor con trasnferencia bancaria
Los onboarding deben ser más profundos y ayudar a las agencias de marketing a saber usar mejor la herramienta, nosotros hemos dedicado muchas horas a aprender como usarla y cuánto mejor la usamos es más fácil venderla. El crecimiento de nuevos clientes que usan la plataforma depende de lo bien que le enseñemos a usarla y para ello, debemos convertir a mi equipo en expertos.
- Sector: Edición
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Constant Contact es muy util y simple de usar, el mejor CRM que he usado
Revisado el 21-06-2023
Es una heramienta imprescindible para atraer prospectos y clientes. Es facil de usar.
Es una heramienta imprescindible para atraer prospectos y clientes. Es facil de usar.
Puntos a favor
Su facilidad de uso y facilidad de implementar. Además los flujos automaticos son faciles de crear.
Puntos en contra
Que su valor parte en los $350.- No es escalable.
Alternativas consideradas
HubSpot Marketing HubRazones para elegir Lead Gen & CRM (formerly SharpSpring)
No entendi el funcionamiento de active campaignRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Por su facilidad de uso, soporte y la oportunidade de generar ingresos pasivos.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ME PARECE UNA GRAN PLATAFORMA PARA GESTIONAR OPORTUNIDADES DE VENTAS Y HACER MICROMARKETING
Revisado el 26-06-2020
Me encanta porque es una plataforma fácil de utilizar y que te genera grandes reportes para el...
Me encanta porque es una plataforma fácil de utilizar y que te genera grandes reportes para el momento de aplicar estrategias con mis oportunidades dentro del embudo. Así como también siempre hay un soporte técnico.
Puntos a favor
La facilidad con la que puedo gestionar mis oportunidades de ventas, además de los recordatorios de tareas. Es una plataforma muy amigable
Puntos en contra
Cuando hay fallas técnicas que me impiden avanzar con las actividades (esto ha sucedido en muy pocas oportunidades)
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
es una herramienta sencilla y rapida.
Revisado el 18-09-2023
Puntos a favor
es la posibilidad de llevar un seguimiento y organización eficiente de los clientes , lo cual facilita la labor de ventas y permite maximizar las oportunidades de negocio
Puntos en contra
complicado de manejar y poco efectivo. es el trabajo repetitivo y tedioso que implica generar leads y mantener un CRM actualizado

- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Robust (and affordable) Marketing Automation Tool
Revisado el 18-02-2020
Great marketing automation tool that allows for seamless collaboration between our agency and our...
Great marketing automation tool that allows for seamless collaboration between our agency and our clients in-house marketing/sales teams.
Puntos a favor
ease of use, excellent (and growing) tools
Puntos en contra
we've experienced issues from time to time with email lists and sender status.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Solution for a Small Agency
Revisado el 23-07-2021
It has been a great enabler for our business and has really become and extension of our capability...
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
Puntos a favor
We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
Puntos en contra
We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
Alternativas consideradas
ActiveCampaign, Salesforce Marketing Cloud Account Engagement y Marketo EngageRazones para elegir Lead Gen & CRM (formerly SharpSpring)
HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.Software anterior
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
SHarpSpring was the only solution to offer a white label alternative- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
I am trying to recover 2k contacts lost in their CRM.
Revisado el 05-03-2020
They are more interested in the revenue for the shareholders saying that the new function will...
They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.
Puntos a favor
The only reason to be on sharpspring is because the lower price compare to hubspot.
Puntos en contra
The lack of support, they don't care your problems.
1.- On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they don't solve the problem, the only justification they have is that their system doesn't allow massive deletion of contacts.
2.- The price increment of 45% to their agencies because the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.
3.- The constant failure of the system, the automations fail. They are not fixing the bugs.
Respuesta de Constant Contact
Hi Manuel,
Thanks for sharing your feedback with us. We've reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn't raised prices since 2018. There was a 30-day notice before the price increase.
We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts.
We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at [email protected].
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
SharpSpring makes my life easier.
Revisado el 13-04-2021
It's a great platform, and the support team has been very responsive with any questions we've had...
It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.
Puntos a favor
The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.
Puntos en contra
The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.
Razones para elegir Lead Gen & CRM (formerly SharpSpring)
The previous platform was a lot more expensive and under-utilized.Software anterior
Salesforce Marketing Cloud Account EngagementRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
The abundance of features for the price. Specifically, number of contacts allowed, emails sent and ability to manage clients in addition to our agency business.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sharpspring for the win--Top quality marketing software for a decent price
Revisado el 13-08-2020
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it...
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.
Puntos a favor
Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.
Puntos en contra
The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.
Alternativas consideradas
VBOUTRazones para elegir Lead Gen & CRM (formerly SharpSpring)
Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.Software anterior
MailchimpRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Features.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sharpspring is the solution for all-in-one marketing
Revisado el 30-04-2022
We have implemented SharpSpring for our clients and are using it ourselves for Marketing Automation,...
We have implemented SharpSpring for our clients and are using it ourselves for Marketing Automation, emailmarketing and social media marketing. Our clients are very pleased for the way we create leads for them. SharpSpring gives a lot of insight in the way leads are generated and we use the automation tool also for cross selling and stay in touch with existing customers. Before SharpSpring we looked in to both HubSpot and Infusionsoft but SharpSpring is the best solution for us. Worth every penny and more.
Puntos a favor
SharpSpring is best for clients who want to generate lots of leads and convert them to clients. If you look for a complete solution for marketing automation, social media, emailmarketing, Google Ads and a CRM, this is the go to solution. If you are only looking for emailmarketing without the rest then this is not the best fit.
Puntos en contra
Social media monitoring could be beter. No other cons.
Alternativas consideradas
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
ROI, price is very good for what you are getting
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Well-Thought Out Tool That Can Drive Your Business
Revisado el 25-03-2020
Positive. We like the tool and have onboard three other customers already in 3 months. We see this...
Positive. We like the tool and have onboard three other customers already in 3 months. We see this as a positive engagement tool to offer with our services as an agency.
Puntos a favor
Onboarding and set-up guidance. They help during a window of time however, there is a lot required to get you up and going. They refer often to the EDU and Classroom hours for help. This actually helps but you should anticipate 30-60 days with your current schedule to be up and running. Validation of leads, the assignment from leads to opportunities and the lead scoring, with automation helps salespeople realize where they are in the pipeline with prospects. We wanted to have more integration from forms to collecting leads, company and associated sub-accounts organized with individual opportunities. The ability to replace MailChimp, Lead Pages and Pipedrive while adding more functionalities was beneficial and outweighed the cons. This puts us in a good position to walk other customers through the process correctly and have longer-term contracts with them.
Puntos en contra
Onboarding and set-up. We underestimated all that would be needed to get this up and going and likely they know the challenges a company can face. I'd imagine that hinders sales but they should really let a user know the team and tasks to consider/ required based on the company size.

- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My life would have been way easier if I would have switched to SharpSpring sooner.
Revisado el 30-07-2020
The sales team was great. You could tell they cared about more than just making the sale. They...
The sales team was great. You could tell they cared about more than just making the sale. They wanted to make sure that SharpSpring was the correct product for us. The onboarding process was super thorough and allowed us to get to know the product well before we dove in. Support is super responsive and incredibly quick. We've never waited more than a day for anything to get resolved. We have all of the tools we need to help our clients grow at a price point that you can't beat.
Puntos a favor
We love the automation and the social media calendar for planning and execution. The workflows have allowed us to communicate more efficiently and the personas more personally.
Puntos en contra
Some of the features aren't very intuitive and are a little clunky. You can tell that the dev. team is still working some kinks out.
Razones para elegir Lead Gen & CRM (formerly SharpSpring)
HubSpot wasn't worth the amount of money it costs.Software anterior
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
The pricepoint for the amount of tools you get blew everything else out of the water. We loved that it was basically all-in-one.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simply the best automation software out there!
Revisado el 21-07-2019
Puntos a favor
SharpSpring is easy to use, simple to set up and has unlimited functionality to help you reach your clients in a timely and focused manner.
Puntos en contra
I'd like to attribute all aspects, forms etc, to campaigns.

- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use Platform
Revisado el 07-10-2019
SharpSpring is a fantastic Marketing Tool that we recommend for all of our clients. Its intuitive...
SharpSpring is a fantastic Marketing Tool that we recommend for all of our clients. Its intuitive interface is easy to understand and use.
Puntos a favor
SharpSpring's intuitive interface is easy to understand and use. The analytics are comprehensive and provide real-time data for our marketing initiatives. We have always had great customer support with SharpSpring whenever we have any questions.
Puntos en contra
The design interface is a little clunky. There is not enough options for placing imagery within text. The font formatting is buggy.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My Secret Weapon
Revisado el 04-05-2020
I love this product so much that I take it with me from role to role -- and it is always the legacy...
I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.
Puntos a favor
For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!
Puntos en contra
Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.
Alternativas consideradas
Salesforce Marketing Cloud Account EngagementRazones para elegir Lead Gen & CRM (formerly SharpSpring)
Value for cost, functionality, and assurance that we weren't going to be 'nickle and dimed' as we grew in our needs, scope, etc.Software anterior
Salesforce EssentialsRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Pardot gets expensive fast. I'd love to add familiarity with the product to my resume - but the price puts it out of range for most of the organizations I've worked with thus far.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sharpspring made sales tracking so much easier for me and my team
Revisado el 11-11-2021
What really makes Sharpspring stand out from other platforms is their excellent customer service...
What really makes Sharpspring stand out from other platforms is their excellent customer service and constant improving of the features within the platform. Although the platform still has a few improving points, my experience overall has been very satisfying. I would recomend this 100% to other coleagues.
Puntos a favor
What I mostly appreciated about using sharpspring was the diverse range of features within the platform, since they identify and capture prospect information much easier; wich is very valuable in terms of sales optimization.
Puntos en contra
Sharpspring has a very accelerated rate for putting out new features, to keep up and compete with other platforms, wich is a pro; however, the new features often need updates. Video Calling, for instance, was great by the time the pandemic began; however, it might not be as established as other video conference competitors.
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
SharpSpring is full featured, low price, and amazing tech and account support
Revisado el 30-06-2020
I've helped a number of businesses drive revenue with this software and it always drives more...
I've helped a number of businesses drive revenue with this software and it always drives more revenue for them. Of course, you have to understand how marketing automation works (I teach it at a local business school) and how to use the software correctly but there is a ton of documentation and how-to videos and when that fails, there's always a support person to walk you though whatever you're trying to do and they stick with you. My "customer success manager" will even get on the phone with a prospective client and help with a demo. Just a great company
Puntos a favor
I love the way the tracking is displayed on a timeline so you can see everywhere a prospect went. The built-in CRM and sales funnel pics up where the marketing funnel leaves off and keeps the automation going during and after the sale to upset and resell. The new retargeting and (soon to be) advertising feature is amazing, not only retargeting your visitors but it finds similar customers to target. Overrall, it's really intuitive and easy to use, and I've used many marketing automation platforms over the years. This is the least expensive. No long-term contracts to sign but still has all the features of the much more expensive ones. And the LiveChat feature you can put on your Web site that was just added (at no additional cost) brings a huge feature that other companies charge more than the entire cost of the SharpSpring subscription.
Puntos en contra
No complaints at all. The learning curve wasn't very steep and the price is right. They even have evening support hours.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Must have for marketing and sales in growing business
Revisado el 14-01-2020
I can't speak highly enough for the great staff. I have mentioned them in another part of this...
I can't speak highly enough for the great staff. I have mentioned them in another part of this review, but they really have been a lifesaver going above and beyond. For example, I am not really comfortable with CSS and wanted a certain form to be two columns. I asked for reference material on how to make it happen. They sent me the materials AND the code to place in my form. AWESOME!!!!!
Puntos a favor
Everything you need to grow a business is in one place. The interface is easy to use and very intuitive. However, my favorite part of the company is the awesome support staff! Migrating from another platform, there is always a learning curve and workflow adjustment. If there was something we didn't know how to achieve in SharpSpring their friendly staff would explain with great detail how to get it done and integrate into the workflow we created.
Puntos en contra
Their social posting, responding section of the software is still a bit weak and we do utilize another piece of software to get this done, but we remember their software is about the automation and converting leads to customers and it does that very well, so this is an easy area to compromise.
Alternativas consideradas
HubSpot Marketing HubRazones para elegir Lead Gen & CRM (formerly SharpSpring)
The price point was the biggest initial reason. We moved from another large product that pieced everything together making it out of reach for the smaller businesses. SharpSpring has all the major pieces as one at a lower cost. Had I known about the great customer service... I would have moved over a long time ago!Software anterior
HubSpot Sales HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Price Price Price.... and now... Service Service Service!!!!! They really care about my business doing well and help with non-product related questions. As I mentioned prior, they go above and beyond!- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Economical and POWERFUL Marketing Automation Solution
Revisado el 29-04-2020
SharpSpring is a great tool and I have been so pleased with the automation and resources I have at...
SharpSpring is a great tool and I have been so pleased with the automation and resources I have at my fingertips. The have great new features coming out all the time and their customer service and team members are always so helpful and enjoyable to talk to.
Puntos a favor
All the marketing automation is incredible and so easy to use. We have been using the chatbot feature and love it! It is easy to set up and we have it integrated with Slack to make the ability to manage it simple. The email automation and workflow automation makes me day to day job so easy as well. I can set up new prospects in my sales workflow and they get moved down my funnel with just automation. It saves me a ton of time.
Puntos en contra
I love SharpSpring but the overall user interface is not the most beautifully designed one. However, I am getting so many features and resources for an incredible price that this is not a big issue at all. And it really isn't that bad.
Razones para elegir Lead Gen & CRM (formerly SharpSpring)
HubSpot is a great service and is beautifully designed but I felt that I was being overcharged for tools that I didn't need and the ones I did need I couldn't scale it without paying an arm and a leg. For a smaller marketing agency, SharpSpring is the way to go. Great price, great service, and great tools!Software anterior
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Better price, better service, and better tools!- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A lucrative alternative to other marketing automation platforms.
Revisado el 14-04-2020
We use SharpSpring in two ways: to help generate and manage our leads to aid in our company...
We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.
Puntos a favor
The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot.
The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).
Puntos en contra
We haven't found a use for the content calendar function, compared to other methods we use.
Lead scoring could be improved.
Alternativas consideradas
HubSpot Marketing HubRazones para elegir Lead Gen & CRM (formerly SharpSpring)
Looking for a more cost-effective solution. We were paying a lot and having difficulties winning new business based on the Hubspot pricing structure.Software anterior
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Our primary lens for looking at SharpSpring was based on a comparison to HubSpot. We found the platform to essentially be fully comparable with a more favorable pricing structure. Since making the switch, we haven't seen any reduction in capabilities and are finding it much easier to sell to our clients.- Sector: Marketing y publicidad
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Agile tool, great value
Revisado el 14-10-2019
Our experience with SharpSpring has been positive. Great product, usability, and features. Still,...
Our experience with SharpSpring has been positive. Great product, usability, and features. Still, there are areas that could use work, including reporting and segmentation, but overall a very good experience so far.
Puntos a favor
Ease-of-use: SharpSpring is very user-friendly and intuitive. It's easy to edit or create an email, set up workflows, and navigate around the platform.
Versatile: SharpSpring is an all-in-one tool that you can use for your email program, sales pipeline, CRM, marketing automation, and social media.
Customer service: I often frequent the online help center that has a lot of easy-to-understand solutions to many questions that come up. If this doesn't solve the issue, tech support is very responsive and the account management team is also very accommodating.
Puntos en contra
Reporting: There are some basic reports that you can pull from the data in SharpSpring, but I would love to see some more robust reporting overall, especially with the sales feature. Aggregated reports across multiple pipelines, for example, would be great to have access to.
Customer segmentation: The platform could use a bit more in-depth customer segmentation features. I sometimes feel the list-building is not as intuitive as it could be.
Razones para elegir Lead Gen & CRM (formerly SharpSpring)
We were looking for a more agile, better UI product for our Marketing Automation/Email Marketing program.Razones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Of the alternate products, SharpSpring was the best fit for our needs in the organization and we felt we could utilize this tool well. The pricing model was also the most straightforward and matched our needs the best.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We moved ourselves and our clients over from Hubspot
Revisado el 09-09-2019
The support is always there for us if we need them, but any new feature is introduced with great...
The support is always there for us if we need them, but any new feature is introduced with great support materials (how-to guides/videos etc) so the need for my team to refer to them is minimised.
The pricing is great when you compare to others with similar functionality and they go from strength to strength.
Puntos a favor
Originally it was transparency and pricing that made us move. But since then it's the fact that Sharpspring have continued to develop the platform with great new features (like the inbuilt CRM, Sales Automation and integrated Meeting booking functionality) many of which at no additional cost (unlike Hubspot) that means we continue to use and recommend Sharpspring over any other platform for our SMB clients.
Puntos en contra
I would like SMS functionality to be built in as well as email (I appreciate it's not as big in the USA where Sharspring's biggest customer base is) but it's big here in the UK
Alternativas consideradas
Dynamics 365Razones para elegir Lead Gen & CRM (formerly SharpSpring)
Pricing and poor client support. As an agency "WE" were the client, but they treated as merely as someone selling their product.Software anterior
HubSpot Marketing HubRazones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Pricing mainly- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Marketing Automation System!!!!
Revisado el 23-09-2020
I have had a very positive experience with SharpSpring. It is an amazing tool and all the functions...
I have had a very positive experience with SharpSpring. It is an amazing tool and all the functions are easily accessible through the admin interface.
Puntos a favor
Where do I begin?! SharpSpring is a high functioning, easy to use marketing automation system. It has a wide range of functionalities and helpful automation capabilities.
SharpSpring allows us to monitor our user interactions with our website and paid social campaigns. This allows us to better understand and track our users and help determined the best platforms to promote our campaigns. The campaign manager is a great tool, it allows you to effectively track your leads and determine where they came form.
To top it off, the support team is phenomenal. They are very professional, responsive and provide solutions to any issue you may have. I can always count on the support team to provide quick and easy solutions when I am having difficulties.
Puntos en contra
The only con I can think of is the lack of display/functionality options in the form and landing page builder. SharpSpring give you the option of building a custom stylesheet but it can become time consuming. Other than that, I haven't run into any issues with the software.
- Sector: Diseño
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sharpspring is the best marketing automation tool for little, medium and big business.
Revisado el 11-02-2021
Overall Sharpspring is the best marketing automation and CRM software I used so far. It outperforms...
Overall Sharpspring is the best marketing automation and CRM software I used so far. It outperforms any other software I know and worked.
Puntos a favor
Sharpspring has an easy interface and do a great integration between marketing automation and CRM, helping these teams to work without any gaps, fully integrated. Reports are very easy to generate and personalize.
Puntos en contra
The Email designer and Landing Pages Designer is not the ideal yet, is a little difficult to use.
Other problem is the incapacity to separate invoices and charges to my clients in Brasil. I need to receive from my clients separately and pay for all Sharpspring licences.
Alternativas consideradas
Salesforce Sales CloudRazones para elegir Lead Gen & CRM (formerly SharpSpring)
Sharpspring is better and have a complete solution.Razones para cambiar a Lead Gen & CRM (formerly SharpSpring)
Because it offers all tools I need in one.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The day I went all in on Marketing Automation
Revisado el 08-12-2020
I use it daily for my company in prospecting and lead generation - love it
I use it daily for my company in prospecting and lead generation - love it
Puntos a favor
I got my first taste of marketing automation with Hubspot and Marketo when I worked for someone else. So when I went shopping around for what I could offer my clients, I was pretty careful. You read all the reviews and you still worry. Well when I decided on Sharpspring I couldn't have been more pleased. Ease of use and value for the Bang it has been great. Like in all new things to you, I had my moments in the wilderness, of I am not sure what i am doing moments: Sharpspring was always there with support & training. I recommend you give them a try.
Puntos en contra
Like in all software platforms you have engineers that need to do something. So from time to time they would switch around the dashboard. But it was always for a good reason (inhindsight)