Bookafy

4,7 (137)
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Calificación general

4,7 /5
(137)
Relación calidad-precio
4,6/5
Funciones
4,4/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

93%
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Opiniones de 137

Nerea
Nerea
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Muy buen software

Revisado el 01-06-2023

Me ha sorprendido lo bien que funciona.

Me ha sorprendido lo bien que funciona.

Puntos a favor

Tiene un diseño muy claro, muy buena organización.

Puntos en contra

No tengo ninguna reclamación hasta la fecha.

Usuario verificado
Calificación general
  • Sector: Internet
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Great Company, Software and Customer Service

Revisado el 23-09-2015

The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions...

The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions and adding feautures. The software works great!

Danelle
Calificación general
  • Sector: Música
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very good software!

Revisado el 16-10-2018

I am very pleased with it. I love that I am able to easily have clients and colleagues book...

I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom.

Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.

Puntos a favor

I love the simplicity of the software. It serves as a fantastic tool for clients to book my services on or offline without hassle.

I like the one page 'website', particularly at the moment while I rebuild my business website.

I love that I can have payments made during the booking. I haven't used this feature yet though as I'm transitioning from another platform.

I also like that I can create private links to send to clients for private bookings.

The opportunity for clients to leave a review which visitors can see is a great added bonus.

I like the possibility of creating new integrations with other software.

Puntos en contra

I found it tricky to grasp the internal 'back office' set up at first. Probably because I was used to using different software. However, the founder has been exceptionally helpful and spent time investigating my issue. He has made suggestions that helped a great deal. His suggestions have actually helped me to better understand my use of my online calendar outside of Bookafy.

Respuesta de Bookafy Scheduling

Thank you so much for the kind words!

Luigi
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

We are at the limits of fraud

Revisado el 09-11-2023

Puntos a favor

Possibility of having the software in White Label

Puntos en contra

Very little assistance.
Weeks and several reminders to receive answers to very banal questions.
Platform problems of all kinds: Incorrect translations, Integrations with other apps that don't work well, White Label panel poorly built and not working.

I paid about $600 to get the White Label version that I could resell. MY customers upon registration pay Bookafy directly and then they should have paid me the share of the active accounts... But in the first 2 months of use they were never even able to show the amounts correctly in the dashboard and I did not receive any payment.
Reported the problem for weeks but no one ever responded.

I asked for a full refund given the system wasn't working but, after days and days of no response, I'm starting to think I've wasted time and money.
Unprepared and dishonest!

Amber
Amber
Calificación general
  • Fuente de la reseña

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  • Facilidad de uso
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Very Happy! Excellent Software!

Revisado el 23-08-2015

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to...

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Respuesta de Bookafy Scheduling

Hello Amber, thank you for the kind words! We will work hard on customer service to earn a 5 in the future. Thank you!

MICHAEL
MICHAEL
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very good clean and easy to use interface

Revisado el 15-08-2019

It has really helped my business, as it allowed me to book appointments with potential clients.

It has really helped my business, as it allowed me to book appointments with potential clients.

Puntos a favor

Very easy to use user interface, and has some nice integrations with 3rd party apps, like zoom, google calendar.

Puntos en contra

The booking page design could be better, it's design I don't like that much.

Esther
Esther
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 4.0 /10

Difficult to Manage

Revisado el 18-07-2019

I don't really like it. It's too hard to manage the dashboard

I don't really like it. It's too hard to manage the dashboard

Puntos a favor

I like that I can add a "book now" tab to my homepage

Puntos en contra

It is difficult to manage the calendar when I only need to open it up for a few days. I don't do a lot of scheduled events, but when I do host one, I need a specific time slot available for a particular day. It is very hard to get that right... I have to mess with vacation schedules

Ivan
Ivan
Calificación general
  • Fuente de la reseña

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  • Facilidad de uso
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Customer service is great

Revisado el 22-08-2015

Even though there are a few things I couldnt figure out right away... Jason was quick to assist...

Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Respuesta de Bookafy Scheduling

Ivan, thank you for your feedback and glad Jason was able to help! Keep in contact if we can help with anything in the future!

Alex
Alex
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  • Fuente de la reseña

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Simply Awesome!

Revisado el 23-08-2015

We looked at virtually every scheduling software out there and Bookafy has been a great experience....

We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don't tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Respuesta de Bookafy Scheduling

Hey Alex, thank you for the nice review of Bookafy! We really appreciate the feedback!

Sarah
Sarah
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  • Fuente de la reseña

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  • Facilidad de uso
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Easy, Awesome, Super Fast!!!

Revisado el 23-08-2015

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation....

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

Respuesta de Bookafy Scheduling

Hi Sarah, thank you for your nice words and the nice review. We really appreciate you taking the time give your feedback!

Stuart
Stuart
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  • Fuente de la reseña

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  • Facilidad de uso
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I love new start up businesses that kick butt

Revisado el 20-09-2015

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In...

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy!

Sashana
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Otro durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Very simple

Revisado el 17-01-2020

I wanted to ensure that I remain organized and keep in contact with my clients so that good...

I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.

Puntos a favor

The scheduling portion of Bookafy is very easy to use and straight to the point. It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex. I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients. Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours.

Puntos en contra

When inputting the types of makeup services I offer under "Appointment Types", I realized that there is no option to insert a display picture of what that service would look like. Having a display picture accompanying the type of appointment would not only make for better presentation, but would allow clients who are a bit more indecisive to have an idea of what that service would look like without having to go onto my main website or instagram page. I also had trouble finding the online payment feature. In fact, I still have not found it. But that is easily remedied by accepting payments in person upon arrival or by wire transfer. That being said, it isn't the easiest booking software to use but it can definitely be used efficiently.

JoAnna
Calificación general
  • Sector: Fuerzas del orden público
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Bookafy Is A Great Option For Mid- Large Sized Booking Solutions

Revisado el 10-12-2018

We are currently experiencing less no-show's , less confusion over the expectations of the...

We are currently experiencing less no-show's , less confusion over the expectations of the appointment, and less burden on our administrative staff.

Puntos a favor

This software has allowed our entity to to create a state-wide appointment booking solution that will allow on average 1,500 to 3,000 appointments per month while providing a reporting mechanism.

Puntos en contra

I really can't come up with anything that I don't like about it. This program has simplified our appointment booking system and allows for real-time reports to be pulled.

Richard
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Product/Service

Revisado el 16-08-2019

They actually have customer service...yes...real people in the US who will help you on the phone.

They actually have customer service...yes...real people in the US who will help you on the phone.

Puntos a favor

This is an excellent Calendar tool. Very easy to use… Super intuitive. They constantly update the application with new features. I've researched and tried many others. Bookafy is the best.

Puntos en contra

There is really nothing about this app that I don't like. It's been very good for me.

Stephanie
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  • Fuente de la reseña

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Best Customer Service!

Revisado el 12-11-2015

When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling...

When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling software without the ridiculous price tag and fine print. I actually told them that I think they should raise prices, and they said We are happy having a low monthly fee, no set up fee... and a lot of companies using it, we have no plans to change pricing. It sounded to me like they get that comment a lot, and knew exactly what to say... and frankly the answer was very refreshing... Not trying to pilfer small businesses, just
trying to make a great product. I was thrilled to find an honest company thatwas genuinely concerned in creating a product that could help me be more successful. Everyone I have talked to from Bookafy has been completely awesome to work with! The Bookafy set up team really went above and beyond to discover ways to use Bookafy software that worked for my unique business. Really Great!

Respuesta de Bookafy Scheduling

Thank you Stephanie!

Ursula
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  • Fuente de la reseña

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  • Facilidad de uso
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Great Service

Revisado el 22-08-2015

I recently had an issue with changing some of my settings on Bookafy and made my first call to the...

I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I'm old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

Respuesta de Bookafy Scheduling

Hi Ursula, thank you for your nice review!

Ursula
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Very helpful customer service and easy to learn program.

Revisado el 29-11-2015

I love this software... one thing in particular... knowing that everyone has specific business...

I love this software... one thing in particular... knowing that everyone has specific business needs, the Bookafy crew has been amazing at taking my feedback and improving their site. Frankly, it was good as is... and I wasn't going anywhere. But I gave them a little feedback
and right away they said, that is a great idea and a week later it was implemented. Look, I work for a software company and we aren't doing anything that fast. We barely take feedback and almost never implement requests (shhhh)... so needless to say I was very very pleased. This software honestly gets better and better every week. (I think they roll out a serious of features weekly).

Leah
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Great software

Revisado el 26-11-2015

We absolutely love our scheduling software. We often say we don't know how we ever did without it....

We absolutely love our scheduling software. We often say we don't know how we ever did without it. We still have the same front receptionist, but she is now spending more of her time greeting customers, working on marketing, helping plan events, etc. I would estimate that she spends about 80% of her time doing non-scheduling related tasks, and before it was 80% on scheduling. For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support. They have always been able to walk us through problems or issues we have had.

Kelly
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Excellent and very affordable system

Revisado el 28-11-2015

Pros: We have been using your services for about 1 year and have had hardly any problems. Your...

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney.

Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie.

Overall: I would highly recommend and the value for money is excellent.

Jennifer
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Great tool for home services business!

Revisado el 26-02-2015

We run a 15 person carpet cleaning company in Seattle and recently started using Bookafy. Within...

We run a 15 person carpet cleaning company in Seattle and recently started using Bookafy. Within days, our stress has gone down dramatically. We manage the calendar for 15 seperate trucks/techs out in the field, all from one master calendar. As well, we are getting so many more last minute appointments and our schedule is so much fuller than it ever was. Rather than phone tag, or end of the day call backs... customers are scheduling online and it is automatically going to the available staff... therefor filling everyones' calendar. Ecstatic. Best $40 bucks I've ever spent!

Emma
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Integrations are Key

Revisado el 19-10-2015

The software is awesome, and one thing I really love is all of the integrations. Granted, they...

The software is awesome, and one thing I really love is all of the integrations. Granted, they don't do every integration on the planet, but they do a bunch that I was already using and it saves me a ton of time. I integrate with Google calendar, Quickbooks and Mail chimp. Its so nice that my personal calendar is synced up my work calendar (same with my staff), my accounting software is synced up with calendar (no double entry) and my marketing is all synced up. I am on cruise control and loving Bookafy!

Respuesta de Bookafy Scheduling

Thank you Emma for the kind words!

Laura
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la reseña

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  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Powerful calendar that you can integrate to your main calendar but also with Zoom

Revisado el 16-08-2018

Puntos a favor

What gives this app a gold star is the ability to add location parameters and links to Zoom web meetings.

Puntos en contra

The lack of PayPal integration and the branding design customisation wasn't quite as sleek as Acuity's. Great candidate though.

Respuesta de Bookafy Scheduling

Hey, thanks for the nice review! Happy to help via phone if you have a moment. you can grab a time at https://demo.bookafy.com :) See if we can get a few stars for support :)

Also we are working on paypal... and we are also giving businesses the option to hide all of our branding in the next week or two. Hoping to earn your business!

Greg
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Great Customer Service

Revisado el 26-11-2015

I was having a problem on my calendar. Started chating with Beth... We couldn't figure it out right...

I was having a problem on my calendar. Started chating with Beth... We couldn't figure it out right away, but she provided superb and fast customer service by staying on the issue until it was resolved. She even went so far as to follow up with me by email later in the day to be sure everything was resolved to my satisfaction. I was very impressed by this. Thank you Beth!

Jean-Ann
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Bookafy is really great!

Revisado el 08-01-2016

I found Bookafy last summer when I was working to improve my scheduling for my summer gig... During...

I found Bookafy last summer when I was working to improve my scheduling for my summer gig... During the summers I wash windows, and this software works great. This fall I introduced it to my principal at the school (mid sized private school) and we started using it for parent teacher conferences. Hello Easy! Seriously, its dreamy. Just try it!

Manuela
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Fantastic Software, Highly Recommended!

Revisado el 28-11-2015

Cons: A little tricky to set up, even if you are tech savvy.

Pros: I suppose the reason it is...

Cons: A little tricky to set up, even if you are tech savvy.

Pros: I suppose the reason it is tricky to set up is because there are a ton of customization options. The good news... there was always someone at the end of the phone or emails to help out when I have needed it.
Overall: A highly recommended Bookafy Scheduling.