Opiniones de Outreach

Outreach

Plataforma de participación de ventas

Calificación general

4,4 /5
(291)
Relación calidad-precio
4,2/5
Funciones
4,4/5
Facilidad de uso
4,2/5
Asistencia al cliente
4,1/5

90%
Un ha recomendado esta aplicación
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Opiniones de 291

DavidLee
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Outreach helps me Make more Money

Revisado el 01-07-2019

I love it. Their customer service is great whenever I have questions and the product has paid for...

I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold.

Puntos a favor

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

Puntos en contra

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

'Rowdie' Mitch
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Terrible customer service. Great product.

Revisado el 02-04-2018

I really enjoyed the software, what a great product. My first salesman was amazing, but as they...

I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find.

Puntos a favor

Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day.

Puntos en contra

If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging.

I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle.

Brenda
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Use of Outreach and support

Revisado el 08-07-2019

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just...

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!

Puntos a favor

It's pretty easy to use and figure out. Not much help is needed to make it work.

Puntos en contra

Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

Tanice
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Sales software I have ever encountered

Revisado el 17-11-2021

Puntos a favor

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

Puntos en contra

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

Michael
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing software that immediately generates return on investment

Revisado el 27-12-2018

Their customer success and new customer install team is AMAZINGLY good. It's a complex solution,...

Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.

Puntos a favor

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Puntos en contra

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

Jordan
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best of the best

Revisado el 23-10-2019

I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our...

I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our use-case without the hefty costs. But Outreach is the far superior tool.

Puntos a favor

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely.

This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

Puntos en contra

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

Abhinav
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Outreach solves your purpose of everything related to Sales activities and reachout

Revisado el 14-10-2022

It has been a great experience working on outreach when you can schedule you tasks and tracks...

It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately

Puntos a favor

1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails

Puntos en contra

1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

Spencer
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Helps make dials but could be better with syncing to Salesforce

Revisado el 09-02-2020

Overall, Outreach is great. Helps keep me organized but again lacks some specs with Salesforce.

Overall, Outreach is great. Helps keep me organized but again lacks some specs with Salesforce.

Puntos a favor

I love that I can create my own automatic sequences that will send emails and create tasks for me. This helps with me staying on top of a pipeline and closing more sales.

Puntos en contra

The cleanliness of Outreach connecting to Salesforce. I wish it was a smoother process and less messy. Too many steps have to be taken to connect the two.

Tushar
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Great assistant to sales folks

Revisado el 14-02-2023

Puntos a favor

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

Puntos en contra

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Lauren
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Outreach

Revisado el 19-04-2023

Fairly positive

Fairly positive

Puntos a favor

Outreach allows me to effectively maintain workflows

Puntos en contra

Having to close out of current sessions and restart due to connectivity

Timea
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best tool in its category

Revisado el 18-08-2021

Overall, I would choose Outreach any day over the competitors and recommend it to others.

Overall, I would choose Outreach any day over the competitors and recommend it to others.

Puntos a favor

Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly.

Puntos en contra

The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail.

Alternativas consideradas

SalesLoft

Software anterior

Mailshake
Lloyd
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Job Critical Software

Revisado el 23-07-2019

Outreach is job critical for me and my reps. I would riot if my company took the tool away. I...

Outreach is job critical for me and my reps. I would riot if my company took the tool away. I attribute my success as a sales rep to Outreach for allowing me to not let anything fall through the cracks.

Puntos a favor

I use Outreach daily to manage my work process. I honestly don't know how I did anything without the tool. It is something that I would like to use for the rest of my career.

Puntos en contra

Not often, but every once in a while I come up against small issues that can be frustrating, like not being able to sequence users. I have found though, that most of the time it is user error, but sometimes errors are not clear.

Erika M.
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Outreach Review

Revisado el 16-07-2019

I like the software, just wish I had the ability in my organization to skip tasks when necessary,...

I like the software, just wish I had the ability in my organization to skip tasks when necessary, create more custom messages, or have the ability to do more of an email only sequence occasionally.

Puntos a favor

I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application.

Puntos en contra

There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great tool for automating sales prospecting

Revisado el 19-10-2019

This tool helps automate email-based prospecting and marketing so your sales team can be more...

This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.

Puntos a favor

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Puntos en contra

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Jim
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Seamless prospecting tool with a 1-to-1 alignment with CRM

Revisado el 06-07-2022

Puntos a favor

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Puntos en contra

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Alternativas consideradas

SalesLoft
Yael
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Live in Outreach for my day to day prospect management and outreach

Revisado el 15-07-2021

Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and...

Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and executing messaging, and allows for visibility across our team and sales org.

Puntos a favor

Task management and sending emails / completing tasks from the platform is extremely helpful. I know exactly where to start each day. The Salesforce integration is also extremely helpful.

Puntos en contra

Unfortunately our Salesforce integration is not always optimal and syncing sometimes fails (so some leads show in different stages on Outreach vs. Salesforce). Additionally, it is sometimes hard to filter and build lists based on specific criteria and I need to do this in Salesforce and then manually select the prospects I want to reach out to in Outreach.

Respuesta de Outreach

Hi Yael, thanks for your great review and feedback! We'll be sure to flag this for our product team regarding ease of use with building prospect lists.

If you haven't already, you can also reach out to your Outreach CSM to see if there are some creative solutions to help in the meantime!

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Outreach your Prospects

Revisado el 10-05-2022

My SDR team at first was hesitant but now loves the workflows.
Seem to be booking more demos now.

My SDR team at first was hesitant but now loves the workflows.
Seem to be booking more demos now.

Puntos a favor

Use of use and easy integration with Salesforce.
Separate prospects and Accounts
Awesome reporting tools
KPI made easy

Puntos en contra

No Voice mail drop
Difficulty with incoming calls
Support takes forever to get back to you

Bryan
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Horrible Customer Service

Revisado el 30-09-2020

Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it...

Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is. They will randomly send invoices with literally no explanation. After responding to their team it will take often days to get a response on the invoices. Their overall support system is a complete nightmare and I would avoid this software solely because of that.

Puntos a favor

Outreach helped our SDR team more effectively call new prospects, however, it isn't easy to setup and it isn't easy for new SDRs to learn.

Puntos en contra

Hard to learn which caused SDRs to make simple, but not obvious mistakes because of the software's design. Once they learned the system it did work fairly well. The customer support is absolutely horrible though so good luck getting setup and figuring it out yourself. You are better off finding other software.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Task Management Tool for SDRs

Revisado el 11-06-2019

Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for...

Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform.

Puntos a favor

Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.

Puntos en contra

It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great tool for automating repetitive tasks

Revisado el 23-11-2021

Puntos a favor

Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement.

Puntos en contra

Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly.

Jacob
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Good engagement platform

Revisado el 15-11-2022

Overall the platform is great for everyday use and, considering I spend most of my day in there,...

Overall the platform is great for everyday use and, considering I spend most of my day in there, it's no hassle.Reporting is ok to monitor team performance without going into too much depth.

Puntos a favor

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

Puntos en contra

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Liam
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Above average sales engagement but could use a few fixes.

Revisado el 05-11-2021

Puntos a favor

Easy to use and navigate. Integrates well with Salesforce.

Puntos en contra

The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Outreach is great if used with integrations

Revisado el 23-11-2021

Outreach is core to my outbound sales process. I also use the calendaring feature to have people...

Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar.

Puntos a favor

I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

Puntos en contra

There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

Emily
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent sales engagement platform, would highly recommend.

Revisado el 05-04-2018

Puntos a favor

Outreach has an incredible product and excellent customer success team. We have been working with Outreach for the last 2 years, and will likely continue for many more. Almost our entire company uses Outreach on a daily basis, and it's UX is excellent. Their product team is consistently working to expand features that customers want.

Puntos en contra

In order to keep things simple, Outreach has limited flexibility with reporting. To get the data we need, we export all our data into another analytics platform. That said, we use Outreach on such a large scale that this likely wouldn't be a problem for most sales teams.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Outreach is a great tool for your sales team

Revisado el 24-10-2019

I have had a great overall experience with Outreach. There have been a few bugs here and there, but...

I have had a great overall experience with Outreach. There have been a few bugs here and there, but the team is really good about addressing and fixing the bugs.

Puntos a favor

I like the ability to set reminders directly in my gmail account. Before the email is sent, I set a reminder for myself to follow back up on a specific day and time, and it is a very simple way to remind myself.

Puntos en contra

While emailing from my gmail, there is currently a bug when inserting a link into my email. If I have the outreach plug in turned on, and I try to send a link, the outreach plug in will change the link's address, and the person receiving my email isn't able to visit the links I send them. I have to turn the outreach plugin to off before I send the email in order for it to work properly.