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- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Outreach Multiplies Each of Your Employees by 10
Revisado el 21-01-2021
The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily think you'll get much out of the onboarding. I found doing it side by side a written article was my favorite approach to learning.
Puntos a favor
Outreach is a product that has blown me away. It's every Director and Manager's dream when it comes to sending e-mails and keeping up with annual engagement with customers of any lifecycle. From Sales to Customer Service to Marketing, Outreach can help every member on your team.
For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet. Outreach does it for me. I have increased my cold e-mail sales open rate from 25% to 60%! The e-mails look personalized and don't look like any other e-mail campaign. Even the signatures are consistent.
The LinkedIn feature allows people on teams/enterprise to engage within the platform. For others it takes you to the person's page in a new tab. It makes it easy to increase engagement trifold in this manner by creating sequences (day 1 call, day 2 linkedin, day 3 email, etc.).
Puntos en contra
One improvement would be a better LinkedIn integration. I wish the Sales Navigator e-mails fed through in order to create a task in SalesForce just as an e-mail through OutReach does.
There absolutely needs to be more personalizations (i.e. Dear {{first name}}, Hope you're having a great {{day_of_weeek}}). Which, this seems rather simple to code. Any real time data should be in there. Instead I have to do a long {{if/then}} that takes forever.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
If you get out of your own way it's fantastic
Revisado el 03-04-2020
Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done well it will absolutely lead to better conversions of leads and revenue.
Puntos a favor
Outreach is extremely customizable and enables you to focus your time better by automating the tediousness away from prospecting and focus on the message and conversations.
Puntos en contra
Honestly it can be somewhat complex to use if you also have other tools that serve some functions that outreach allows. The best way to utilize in my opinion is to spend a ton of time up front to get the functionality the way you want and use as your exclusive tool for prospecting (aside from Sales Nav and that sort of thing)
Alternativas consideradas
SalesLoftRazones para elegir Outreach
ToutApp was essentially a mass blast email tool and led to SDRs becoming spammersRazones para cambiar a Outreach
Functions and reputation- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
I hate to write a negative Review but... this experience was so bad I hope to help you pick...
Revisado el 20-08-2022
Their sales team was bad and initially we didnt sign up, then after trailing another and also being frustrated with that one, we made a stupid decision to just go with Outreach, forced to buy their video onboarding, their support takes forever to answer and most answers are incorrect, when their software crashes they have a robotic response that their team gives which is reboot, they will tell that over and over, when in reality their app fails because of mismatching data on the import that they can't handle correctly. They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I had to get involved and it was obvious that they weren't going to be a good fit for us and they admitted however, I asked if we could jsut part ways friends, cancel our agreement, they refuse to let us out of a $26,000 contract. KNOWING we won't use it and knowing that their team said its not a good fit.
Puntos a favor
nothing. After 3 months I am walking away from a $26,000/yr contract they will NOT let us out of, so I am STILL Paying and we are NOT going to use this trash of a platform. They do NOT care about you as a client.
Puntos en contra
Using this software cut our call volume in half, we had our WORST sales month in 2 years, we had so many problems getting set up, their software crashes, notes fail to save, hubspot integration is a joke, stand alone you lose features like deal pipeline, you can not sort by last time called, their throttles don't work as explained, cannot text, the list of cons goes on and on...
- Sector: Software informático
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Prospect Management Tool
Revisado el 17-05-2022
Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign
Puntos a favor
Great Sales Cadence for effective Lead Management
Detailed Email Analytics for Campaign Management
Puntos en contra
Inability to integrate with Google Sheets and only allows upload thru CSV
Takes time for User to familiarize themselves with the Tool UI
Alternativas consideradas
SalesLoftRazones para cambiar a Outreach
Because of it's better email cadence feature- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Seamless prospecting tool with a 1-to-1 alignment with CRM
Revisado el 06-07-2022
Puntos a favor
Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.
Puntos en contra
Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.
Alternativas consideradas
SalesLoft- Sector: Estudios de mercado
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Excellent software for sales teams
Revisado el 16-11-2022
Puntos a favor
Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer
Puntos en contra
Annual contracts and very expensive for SMBs Integrated sales dialer
- Sector: Internet
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
My experience with Outreach
Revisado el 18-11-2022
Puntos a favor
- Priority tool used by me in my day-to-day activities- Easy of usage in terms of lead management, sending out emails, messages, calls, etc- Tracking of daily activities, visibility of upcoming tasks and previous engagement with leads
Puntos en contra
- Sometimes it becomes difficult to make calls due to bandwidth issues even if you are on high speed internet connection. It fails to recognises and doesn't connect call. This can be worked upon more.

- Sector: Internet
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Outreach solves your purpose of everything related to Sales activities and reachout
Revisado el 14-10-2022
It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately
Puntos a favor
1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails
Puntos en contra
1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts
- Sector: Edición
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best sales execution platform
Revisado el 10-08-2022
It helps our sales team to reach our key accounts with a key message in a right time. By integrating it with CRM we can maintain a record of each prospects email communications, calls, and meetings.
The risk of losing deals got reduced after we started using Outreach.
Puntos a favor
Using Outreach we were able to automate our sales efforts. We have synched up Outreach with HubSpot to keep track of all our prospects activities.
Most useful features are building email sequence, integrating CRM, calendar and meetings.
It allows you to create, manage and control customer data.
Puntos en contra
It does not allow us to create visually appealing emails. It’s analytics dashboard is very hard to understand.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Outreach is good enough
Revisado el 19-10-2022
Puntos a favor
Streamlines drip campaigns (referred to as sequences in the platform), automatically monitors responses from prospects, integration with other platforms
Puntos en contra
slow sometimes, additional integrations can be costly, hasnt solved for autoreply emails, campaigns can look like spam to the recipient
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best tool in its category
Revisado el 18-08-2021
Overall, I would choose Outreach any day over the competitors and recommend it to others.
Puntos a favor
Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly.
Puntos en contra
The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail.
Alternativas consideradas
SalesLoftSoftware anterior
Mailshake- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Great "outreach" software that makes calling and emailing a breeze
Revisado el 06-11-2018
Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not.
Puntos a favor
+ Lots of sales insight available (what sequences/emails are more effective than others)
+ 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them
+ Love the ability to be able to submit a quick question to the support team from the UI
+ You can tag prospects, calls, etc. which makes finding them a lot easier
+ The support team is very responsive to fixing issues and helping with training gaps
Puntos en contra
- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company)
- There definitely are bugs that make some of the processes annoying
- The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level)
- Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Powerful sales automation tool
Revisado el 10-07-2019
There are so many benefits, Seeing how many times prospects open your emails and having a call task automatically populate based on that. A/B testing with emails and subject lines. Outreach lets you get as manual or as automated as you want in your sequences letting you spend more time on warm leads while not totally neglecting the cold ones.
Puntos a favor
It's very easy to use and doesn't take a lot of training to get up and running. Really helps to make sure certain prospects don't slip through the cracks. It integrates really well with the other systems we have and makes it really easy to stay organized. They are always adding new features and listen to feedback.
Puntos en contra
If you go on vacation or have a holiday, it's a little annoying to go through and pause each individual sequence but they do have some content available on how to do it as easily as possible. There's not much I dislike. I've used several sales automation softwares and this one is by far my favorite.
- Sector: Software informático
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great tool for automating sales prospecting
Revisado el 19-10-2019
This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.
Puntos a favor
I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.
Puntos en contra
The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Good product, terrible, cocky sales team
Revisado el 05-12-2018
Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team.
Puntos a favor
This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review.
Puntos en contra
The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with .
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We couldn't hit our sales goals without it!
Revisado el 12-02-2019
Puntos a favor
The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team!
Puntos en contra
We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache.
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Task Management Tool for SDRs
Revisado el 11-06-2019
Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform.
Puntos a favor
Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.
Puntos en contra
It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.
- Sector: Hardware informático
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Does everything a sales enablement platform needs to do!
Revisado el 14-07-2021
This tool helps the entire sales team save hours of routine work! A competitor, Outplay, is giving a good run for their money and I'm tempted to migrate to save $$$ every month but Outreach is deeply integrated into a lot of our other tools, hence sticking to this tool for a while.
Puntos a favor
Love all the features offered by Outreach - from email personalization to CRM integration to logging phone calls without breaking a sweat.
Quick response from their Customer Support team - even hopped on a call when our issue wasn't resolved.
Documentation is extremely helpful and easy to interpret.
Puntos en contra
Their pricing plans seem to be on the higher side compared to the rest of the players.
VOIP functionality is a little buggy, several recordings were affected from our first day.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great tool for automating repetitive tasks
Revisado el 23-11-2021
Puntos a favor
Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement.
Puntos en contra
Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly.
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Good engagement platform
Revisado el 15-11-2022
Overall the platform is great for everyday use and, considering I spend most of my day in there, it's no hassle.Reporting is ok to monitor team performance without going into too much depth.
Puntos a favor
Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.
Puntos en contra
There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Above average sales engagement but could use a few fixes.
Revisado el 05-11-2021
Puntos a favor
Easy to use and navigate. Integrates well with Salesforce.
Puntos en contra
The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing software that immediately generates return on investment
Revisado el 27-12-2018
Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.
Puntos a favor
Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.
Puntos en contra
The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Probably the most frustrating software I've ever used
Revisado el 11-07-2022
Puntos a favor
Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks.
Puntos en contra
The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Very powerful software for outbound sales teams
Revisado el 11-11-2020
We use Outreach for all sales activities. Emails, tasks, sequences, booking meetings, calls. It became our main tool for outbound sales. You can do everything in one place, we have it integrated with Salesforce, so currently we use SF more as a database. As I previously mentioned, Outreach is designed to save your time, our sales process has never been so efficient.
Puntos a favor
Outreach is very powerful tool. What I like the most is the functionality of the software. All outbound sales activities can be done from Outreach. Before using Outreach we worked by having tasks on Salesforce, we had a list of tasks and we did everyday sales activities by completing tasks in that list. Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
Puntos en contra
At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations. Also, a price is quite high, so it's not easily affordable for smaller sales teams.
- Sector: Servicios de información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Outreach is a Salesperson's Best Friend
Revisado el 26-06-2019
I couldn't recommend it more. I hope to use Outreach for a long time from here on out, going back to prospecting without the tool would be painful at best, and next to impossible at worst.
Puntos a favor
This software integrating seamlessly with SalesForce makes everything about selling so much easier. I spend 95% of my time in Outreach and yet everything gets updated in SalesForce, and is organized appropriately. I have a daily task list that populates automatically, filled with relevant tasks that are meaningful to complete. It is truly the best tool I've used in a sales stack.
Puntos en contra
The software is very intuitive, but it does take some getting used to. There is a depth of power you have access to, and it will take a bit of time to get accustomed to the layout.