Opiniones de Upserve POS

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

The appearance is modern-looking and the handhelds are meant to help service.

Where do I start?
-Tickets double print
-Some tickets don't print at all/delay in printing
-Connectivity Issues
-Credit Card Processor stops working
-Some tables don't appear on the screen
-Switches between wifi connections that are not protected on its own
-Handhelds are not screen protected/too fragile
-Random charges appear on the screen for no reason
-Item slection/organization is not efficient
-bug issues
-software malfuntions

Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

It should upload to quickbooks without a third party software.

Intuitive and user friendly design that is reliable.

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

The ability to do back office reporting ans setup without having to either be onsite or remote into a server

Ability to do a detailed audit of a check at a granular level.

nothing to like about this product. it suppose to be an upgrade from bread crumb but it isnot

goes offline often. when you need help it takes long time to connect to customer support. If you leave call back they might call you back next day by the time they call back damage is done.

It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

There are still a few features that UpservePOS doesn't have that would help my business.

It is very easy to use and very intuitive.

Billing functions could be cleaned up. A bit messy.

I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Would like to see two way syncing between the Inventory and POS

Very user friendly and easy to produce reports

A few more steps than the last system. Splitting checks takes a bit to get used to

Upserve is super user friendly. It's easy to make changes on the fly and new employees can learn the system quickly.

A handful of limitations. (Unable to split items after a comp has been applied, not able to run our wine club sales through the system on a monthly basis.)

Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.

Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.

Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.