Opiniones de Smartsupp live chat

El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.

El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos

Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.

No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad

que se puede saber de que sitio web viene el usuario

talvez seria bueno poder tener mas opciones de personalizacion en el chat

La facilidad de contestar y resolver chats con mis clientes

No tengo nada que no me moleste en el momento, depronto la app

Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web.

La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp

El precio es lo único que se salva en este software

Fiabilidad 0, cada X tiempo falla de forma aleatoria y pierdes clientes porque no llegan los mensajes, no te permite contestarles, se bloquea el app/web... horrible, no lo recomiendo a nadie. Lo barato sale caro.

Además he compartido los problemas en repetidas ocasiones con el equipo de Smartsupp, y no solo tardan días y días en responder, sino que te ignoran con mensajes estándar.

10 en precio, 0 en producto, 0 en atención al cliente.

Low prices, good customer support, video recording on the site.

Missing the possibility to send attachments or more integration with the cms (example prestashop)

At first we added default easy entry questions. 50% off all first questions are automatically answered to our customers. With customers questions we are learning about our product content, so we know where to improve.

I cant think of anything at the moment. I am satisfied with Smartsupp.

it's a overpriced chat solution. Nothing more

in 4 years the price gone up with 143%!! without shame. There is no added value, they do find it normall that a product that cost less than 100 euro is after 4 years almost 250 euro.

Simple UI and Multilangual configuration for webside

I need to login every time to Smartsupp App on PC, using the App should be better

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Their pricing is too high as compared to other companies

very simple to do i vert recomended , it okk app to use every day

very simple to do i vert recomended , it okk app to use every day

Is the best tool for customers and the support team

They have raised the price several times in recent years

the chat program is easy to use for me and my colleagues

the chat program is easy to use for both me and my colleagues

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

If you don't like an unreliable product without efficient support, look elsewhere.

Unreliable
Rigid and hard to adjust behavior

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

We liked online chatbot, many of our customers use it to contact us. Videos of customer experience are very important and useful too. If something doesn't work, you can easily see it.

The interfaces and analytics. A bit boring interfaces and not the most handy ones.

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details.

online chat and conversation history. Chat bot

simple to use and requires little administrator support

Easy to use & effective in communicating with your attendees.

N/a

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Well, really not much because the most neccesary options are already included

Good mobile app. Easy to customise. I particularly like the live view of visitors on the site

Chatbot could be more 'intelligent' by understanding context and meaning