Opiniones de Bill

Lo que más me gustó del software es que son muy rápidos con los pagos

Lo que menos me gusto es que le hace falta un poquito más de seguridad pero del resto está perfecta

La eficacia de ella orar facturas y pagos a las empresas afiliadas

Todo está bien pero puede mejorar en todos los aspectos

Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH

Sometimes it takes longer than 3 working days to receive the payment in our accounts

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

Bill.com makes it simple to work with teammates to enter, review, and approve invoices and payments. The interface is simple and intuitive, and we're able to use Bill.com to handle the large majority of vendors we work with.

We work with some international vendors and contractors in regions where Bill.com either isn't supported or is only able to send funds in a way that incurs a fee for the receiving party, which can lead to some confusion.

As a freelance artist, creating invoices one of the most tedious yet essential tasks, and it's crucial to keep track of payments. Bill.com automatically creates invoice numbers, and you just have to plug in your info into drop-down or fillable boxes, making invoicing much less dreadful. It's also integrable with Expensify and allows for direct deposit.

The inbox is a little confusing- when I upload a file, it seems to disappear. Luckily, I haven't had to use the inbox much. I have had no other issues using Bill.com.

Is constantly updating their software. It makes collecting payment from customers who already use bill.com easy and straightforward.

When I attempted to use the AR function and the sales tax solution it didn't meet my needs. I was unable to make it work, and it was extremely frustrating.

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Support and the way they treat their customers.
First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me....

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.
Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August.
A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.
What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away!

We appreciate how easy it is to set up and use the approval procedure. Functional, simple and easy to use.

The cost structure is a little too expensive.

It is so nice that I can enter bills onto the website, assign the approvers ,then sync into QuickBooks to print the checks. It is very efficient and easy to maneuver on the website.

I don't like that it also syncs the email into bill.com when someone emails an invoice. That's an additional item I have to delete. It can also get confusing when entering large amounts of bills.

I give Bill.com a 5 stars rating for sure.

I like everything about the software. It's an awesome software.

We were up and running quickly! No more printing checks in house.

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

We really like the approval process and how simple it is to set up and use.
Allows the ability to split payments across multiple projects and account codes.
Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system!
The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability.
The approval process workflow is exactly what our organization needed.

If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option.

2. Can approve via mobile

3. Can track a vendor's history, payout, approval

4. Can add as many approval as you want

5. So easy to use. Drag the paperwork and upload

6. Email notification of status, from approval to pay out

7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both

8. Communicates with other accounting software

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.

Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.

It seemed like a great product for what we needed.

What began as simple verification devolved into a Kafkaesque interaction with a chatbot.

A sizable amount of time has been saved elimination paper checks for my medium sized retail business.

I had a couple simple questions regarding international payment options and could not be more displeased with the attempt at customer service. The fact that there is no phone service is always a red flag to me. They attempt to not service you at all with guides for FAQs but if you have a very specific question you will not find your answers. I needed 30 seconds of service and it took me 30 minutes. Very unhappy.

Helpful in keeping track of everything you've paid. Syncs easily with QB. Easy search features allows you to go back and view previously paid invoices. Fast payments. Tells you if payment is outstanding or not.

Sometimes can be a bit too simple. Would be nice to have some extra features. E.g. you can set up a recurring payment but you cannot edit any text that will appear on the check and it defaults with a date. Unable to add a contract number to a recurring payment.

The concept of having a digital copy of each bill/invoice/statement that you can open up at any time. This is exceptionally helpful during closing, if you need to verify something.

The fact that credits have to be posted in both bill.com and in your accounting software. It makes it double work when something needs to be credited off from a prior period.

Bill.com is really simply and easy to use and it works really well with Quickbooks that I can import data with no issues and this happens every day and I am glad that this software helps me to do my job a lot more easy.

No issues with bill.com its one of the best software I have used to work with Quickbooks to import my data