Opiniones de BILL

La posibilidad de crear diferentes roles para gestionar la facturación del negocio y de conectarse con los principales programas contables.

El soporte es muy justo y el precio demasiado caro.

Lo que más me gustó del software es que son muy rápidos con los pagos

Lo que menos me gusto es que le hace falta un poquito más de seguridad pero del resto está perfecta

La eficacia de ella orar facturas y pagos a las empresas afiliadas

Todo está bien pero puede mejorar en todos los aspectos

Con el software BILL, puede ahorrar tiempo y dinero, mejorar la eficiencia de su negocio y cumplir con las normativas fiscales vigentes.

No hay posibilidad para filtrar, buscar ni organizar la bandeja de entrada.

Lo que más me gusta es la facilidad de entrada de cuentas por pagar a través del escaneo de facturas.

Puede llegar a ser un poco costoso para algunos usuarios.

Me gusta que puedo hacer envíos de facturas por correo electrónico o a través de una plataforma web, con la posibilidad de adjuntar documentos complementarios.

Es una buena herramienta de gran utilidad.

Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH

Sometimes it takes longer than 3 working days to receive the payment in our accounts

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

Very simple to use. Fast processing of accounts payable. Paperless system. Easy to send and receive approvals.

Bill.com doesn't integrate well into our system for inventory-related transactions. Three-way match transactions and inventory prepayment transactions always get messed up.

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Support and the way they treat their customers.
First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me....

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.
Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August.
A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.
What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away!

it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up

The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve

I give Bill.com a 5 stars rating for sure.

I like everything about the software. It's an awesome software.

Not much. The bill.com software was enticing as it can connect vendors and customers but the interface is lacking, the free features don't let you even add an email address to send your invoice too! Instead of indicating that and saying "this is a premium feature" they leave you to wonder why you can't insert an email address into the "to" field. I couldn't fathom that any company in 2020 would actually not let me send an invoice I created -- even on a free account. There's too much good software out there to use bill.com

The support is terrible. Answers are basically "ya, you can't do that". They are actually trying to upsell me when I'm contacting them about deleting my account (which you can't do on your own).

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

meets basic needs, but does have limitations.

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills

I did not find any inconvenience, bill.com

Bill.com provides the ability to configure multiple confirmations on invoices for checks and balances so that the same person who codes the invoices does not pay the invoice, allowing someone else in your organization to track the invoices. It has a very good interface.

No matter how secure the password verification process is, it is actually a security vulnerability that it leaves everything to us.

The ease of use for the inbox and being able to break apart multiple invoices in one document.

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.