Opiniones de Housecall Pro
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
Opiniones de 2808
- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Programación y facturación optimizadas con Housecall Pro
Revisado el 09-04-2023
A pesar de la atención al cliente lenta ocasional, estoy encantado con mi experiencia general con...
A pesar de la atención al cliente lenta ocasional, estoy encantado con mi experiencia general con Housecall Pro.
Puntos a favor
La función de facturación me ha facilitado mucho la vida, ya que puedo enviar facturas de aspecto profesional directamente desde la aplicación.
Puntos en contra
Una desventaja que encontré con Housecall Pro es que su atención al cliente puede ser un poco lenta a veces.
Respuesta de Housecall Pro
Thank you for the review! Glad Housecall Pro is making things easier for you! Our primary support is through the blue chat bubble, but we do also have an inbound phone line you can call at 858-842-5746. Also, feel free to email me at [email protected]. Thanks again and have a great day!
¡Gracias por la reseña! ¡Me alegro de que Housecall Pro te facilite las cosas! Nuestro soporte principal es a través de la burbuja de chat azul, pero también tenemos una línea telefónica entrante a la que puede llamar al 858-842-5746. Además, no dude en enviarme un correo electrónico a [email protected]. Gracias de nuevo y ten un buen día!
- Sector: Arquitectura y planificación
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
ventajas para quienes realizan visitas a domicilio
Revisado el 26-02-2023
Puntos a favor
La aplicación puede ayudar a los trabajadores a planificar sus rutas y horarios de manera más eficiente, lo que les permite visitar a más clientes en menos tiempo.
Puntos en contra
Los trabajadores pueden necesitar tiempo para aprender a utilizar la aplicación, lo que puede retrasar el proceso de implementación y la entrega de servicios.
Respuesta de Housecall Pro
Gracias por tus comentarios! Me alegro mucho que la aplicacion te ayuda ahorrar tiempo y tener un horario mas eficiente! Tenemos mucho orgullo en la usabilidad de nuestra plataforma, pero entendemos que puede tomar mas tiempo para algunas personas educarse en como usarlo. Nuestro "Centro de Ayuda" (https://help.housecallpro.com/en/) ofrece muchos videos instruccionales y articulos con instruciones paso a paso. Adicionalmente, nuestros clientes en el plan de "MAX" reciben un onboarding completo como parte del plan! Si necesitas soporte, puedes mandarme un mensaje a [email protected]. Gracias & que tengas un buen dia!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Una herramienta muy profesional y completa
Revisado el 11-09-2022
Puntos a favor
La uso para gestión de facturas y programar, muy profesional
Puntos en contra
Podría estar en español, aunque yo la manejo bien, a alguno de mis ayudantes le cuesta.
Respuesta de Housecall Pro
Hi Roberto, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Housecall Pro for Professionals
Revisado el 25-06-2023
Puntos a favor
Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.
Puntos en contra
Nothing to dislike here! Housecall Pro is an excellent software program.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Housecall Pro is the best for service contractors
Revisado el 04-03-2024
Puntos a favor
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.
Puntos en contra
The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 0.0 /10
Credit Card Disputes Won but money being withheld
Revisado el 09-04-2024
Puntos a favor
At this point nothing. I do not like any company or person withholding money that belongs to me.
Puntos en contra
After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Housecall Pro is the way to go
Revisado el 25-09-2024
Puntos a favor
It took less than thirty minutes to incorporate the software with my business. The software has many resourceful features for my business. Invoicing is a breeze and customers can pay directly from the link sent to their email.
Puntos en contra
Integration was easy and I did not run into any problems with this software.
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Compared to other applications, this is really the best application.
Revisado el 02-07-2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Puntos a favor
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Puntos en contra
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Super friendly and helpful
Revisado el 29-03-2024
Puntos a favor
The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.
Puntos en contra
So far, the only thing I don't like is that I didn't hear about it sooner!
- Sector: Servicios
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The Consolidated Payment Solution.
Revisado el 16-04-2024
Housecall Pro has elaborate invoicing solution for companies.
Housecall Pro has elaborate invoicing solution for companies.
Puntos a favor
Housecall Pro has incredible billing procedures that maintains accountability.
Puntos en contra
Housecall Pro is ideal and fruitful in managing payments.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Not The Best For The Price
Revisado el 30-11-2023
Had useful features and scheduling but ultimately fell short of expectations
Had useful features and scheduling but ultimately fell short of expectations
Puntos a favor
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Puntos en contra
Spam with phone calls from a salesman every day until he subscribe to their service
Respuesta de Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst sales team - 0 responsibility
Revisado el 29-07-2024
Sales team doesn't do what they proposed.
Sales team doesn't do what they proposed.
Puntos a favor
I used to work with Housecall Pro before, decent product.
Puntos en contra
3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great management system!
Revisado el 22-05-2024
Puntos a favor
One of the most well oiled FSM machines on the market.
Puntos en contra
Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
overrated software
Revisado el 26-06-2023
this was a huge waste of time and cost us time and money, when doing nothing would have been better
this was a huge waste of time and cost us time and money, when doing nothing would have been better
Puntos a favor
auto populated address in customer window
Puntos en contra
every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game
Respuesta de Housecall Pro
Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to [email protected] so I can investigate further here? Hope to hear from you soon!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Cordan's review
Revisado el 19-06-2023
Overall the program is great for construction workers. It can use a few tweaks and I think this...
Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.
Puntos a favor
The constant flow of information from scheduling the customer to closing the job.
Puntos en contra
That my technicians try to attach pictures in the app and it is a hit or miss situation.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Almacenamiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
great option for an all in one product
Revisado el 06-07-2023
an awesome product that fits most needs with little downsides.
an awesome product that fits most needs with little downsides.
Puntos a favor
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Puntos en contra
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great software for the in-home service industry
Revisado el 13-05-2023
It was critical in the insulation estimation / worker dispatch aspect of the business. We use it...
It was critical in the insulation estimation / worker dispatch aspect of the business. We use it constantly from the initial customer contact all the way to a google rating request after payment has been collected.
Puntos a favor
Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed.
Puntos en contra
Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read
Alternativas consideradas
GorillaDeskRazones para cambiar a Housecall Pro
We got the most functionality for the moneyRespuesta de Housecall Pro
Thanks for the review! Happy to hear that you have found the software easy to use! We are making some updates to the schedule on mobile right now that should help with visibility there! If you have any other feedback feel free to reach out to me at [email protected]. Thanks again for the review!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
THe Best of them Yet.
Revisado el 23-04-2024
My overall experience is good I love this app and I also will be trying to. Intergrate the house...
My overall experience is good I love this app and I also will be trying to. Intergrate the house booking consumer app as well in the future I want to try and see how they all go well with each other.
Puntos a favor
What I Love most about This great app, is that I am allowed to take away the stress of doing other things like payments and scheduling i also like that, I love that how it all just comes together for me.
Puntos en contra
How i only just recently started using this app so i have not come across any Technical issues or difficulties yet, wish me Luck.
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Beware
Revisado el 25-10-2023
Unpleasantly surprised by House Call Pro. After following their procedures and canceling my...
Unpleasantly surprised by House Call Pro. After following their procedures and canceling my service, I was shocked to find an unexpected charge of $406 on my account two months later. It's crucial for businesses to maintain transparency and uphold their end of the bargain. Unfortunately, House Call Pro fell short in this regard. There are plenty of other companies to choose from, and I’d advise prospective customers to think twice before opting for House Call Pro. Mismanagement of financial matters is a red flag. Beware.
Puntos a favor
we haven't find the house all pro software that user friend
Puntos en contra
House Call Pro doesn't seem worth the risk
Respuesta de Housecall Pro
Hello! Thank you for the review, We are sorry to hear that you did not find us helpful for your business! Thanks for giving us a try though. We would be happy to look into this for you, with the charge if you can you send me an email at [email protected] with your name, company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The expert tool for businesses when it comes to servicing and scheduling services for...
Revisado el 14-06-2023
I used this in our company for our HVAC service and repair calls from customers and I liked the...
I used this in our company for our HVAC service and repair calls from customers and I liked the in-build tools and various options under one platform. Don't have to make multiple calls to receive, schedule, and dispatch for ONE service.
Puntos a favor
This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others.
Puntos en contra
The accounting module takes some get used to and to setup the initial data in the software can be made easier.
Respuesta de Housecall Pro
Thanks for the review! So glad to hear that you are enjoying the software! We have some exciting things in the work regarding accounting and bookkeeping! Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!
- Sector: Ropa y moda
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Too complicated
Revisado el 29-04-2023
Puntos a favor
Customer service was about the only thing good about household pro that I could find within the time frame I used it.
Puntos en contra
Where to start? This service was very much pushed on me by these sales rep for the company already even though I was looking at purchasing it and using it myself without it being sold to me after all of the harassing calls and emails spam calls before purchasing or trying a trial I was almost annoyed with it before even starting. My husband and I were looking to streamline his business because he has a lot of different aspects that need to be rolled into one and him and I alone we're not able to do it just ourselves especially when so many questions come in before they turn into customers and after his jobs are done the invoicing and payment issues that we had could have been easily solved with this program but it was just too complicated and pushy on the customers that we did have and even new customers we could have had even with this service we chose to go another route and do not use it anymore just too much and not very simple to somebody who is new to trying to streamline several different aspects of a construction contracting business into one smooth sailing system!:(
Respuesta de Housecall Pro
Sorry to hear you had those issues with Housecall Pro! One of the things we pride ourselves on is the ease of use and streamlining, so really curious to hear more about how we fell short. If you wouldn't mind, could you email me at [email protected] with your company name and phone number? Curious about your industry as well, you mentioned construction contracting. Hope to hear from you soon!
- Sector: Música
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The definitive solution to manage my service business efficiently.
Revisado el 02-08-2023
It is very good the online reservation function has been very convenient, since my clients can...
It is very good the online reservation function has been very convenient, since my clients can schedule appointments directly from my website and it is very easy to do so.
Puntos a favor
I like this platform because with just a few clicks, I can schedule appointments, send reminders to my clients, generate invoices and receive payments.
Puntos en contra
One of the areas where I think they can improve is the customization of the forms and templates. Although there is a good selection available, I would like more customization options.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business, and that you find ease in the flow between scheduling, and sending reminders, and generating invoices. I see you are wanting the ability to customize anymore, feel free to reach out to [email protected], want to see what we can do to help here! Hope to hear from you soon!
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The essential tool for my home service business.
Revisado el 31-08-2023
I really like it because it has given me an all-in-one solution for managing my schedule, scheduling...
I really like it because it has given me an all-in-one solution for managing my schedule, scheduling client appointments, tracking my work, and getting paid.
Puntos a favor
I love how I can easily schedule appointments with my clients and keep track of my work and know exactly where I am on my schedule.
Puntos en contra
Conversely, I would like them to have more customization options in terms of the appearance of the generated documents and forms, such as invoices and contracts.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business with scheduling appointments and keeping track of work! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
The All-in-One Solution for Your Home Services Business".
Revisado el 05-09-2023
it works quite well
it works quite well
Puntos a favor
Simplified management of appointments, invoices and payments for home service companies.
Puntos en contra
Relatively high monthly cost, depending on company size
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business with payments, and invoicing! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Empaquetado/entrega de mercancía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Great software for small businesses
Revisado el 27-10-2023
Puntos a favor
Housecall Pro helped elevate my business with its easy to use interface and automated follow up emails.
Puntos en contra
As the business increases its employees, the pricing increases
Respuesta de Housecall Pro
Thanks for the review Stephanie! Happy to see you are enjoying it and its helping your business by helping you elevate your business! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!