Opiniones de ShippingEasy

Tecnologia moderna eficiencia servicios

Servicio al cliente un poco.lento.en la atención debido a la.automatizacion le.falta enfoque personalizado

I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.

Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.

Easy to use, integrates with my purchasing software.

lots of features that are helpful but I just don't always know how to use.

Clean design, runs fast, overall offered more than our last software, offered a pretty good introductory discount at the time, easily synced with 3 of our sales avenues at first, customer service is usually pretty fast to respond when contacted

There is at times disconnect with the different stores leading to problems we did not have with another service. I do not always know where the break down is, but shippingeasy won't always connect with eBay or our website. There were unexplained orders that were not ours for items we have never sold that showed up in our shippingeasy account more than once. I have not noticed development of shippingeasy since we first started using. There is a forum page to request development and features, and I do not believe there is any customer requested development done. I would like to know that something "in the pipeline" or "in progress" is actually progressing at all and not simply lip service.

Easy setup and use played a major factor in selecting this product for our customer to use on their website. They were able to hit the ground running once we showed them basics.

As of right now there have not been any issues with this product from our client.

Easy to use.
Easy to get customer service and technical help.
[SENSITIVE CONTENT HIDDEN] helped me with email marketing.. really made it work.

I have nothing to note that can be improved.

ShippingEasy has provided all the features and resources we need to grow our business efficiently.

It would be helpful to add features that can more efficiently handle orders that need to be re-shipped after issues such as 'returned to sender', damage, or fulfillment errors. This would mean having the option to automatically send notifications to customers and update orders in Shopify.

I love that it is user friendly and Shipping Easy strives to ensure its users have the access to help when needed. Super prompt and efficient.

I am not a techy person so sometimes I dont always know how to fix an issue, HOWEVER the chat feature is amazing for this!

They are making upgrades and enhancements that actual improve the software and save me time. It’s apparent that they care and know first hand what I need as a business.

Nothing. I really can’t think of one con.

quick and easy to use daily, great compatibility

A bit of a learning curve, not the cheapest software there is

I love that its integrated with Lularoe and Bless making it easy to ship.

Tax info was hard to find on my own, but thanks to [SENSITIVE CONTENT HIDDEN], in a few minutes he had it figured out and I was able to print.

If your company ships around 2,000-3,000 packages monthly, this is the software for you.

The reports section could be a bit confusing. I wish there were a few more features.

As it names states, shipping is very easy with this App. I have been using it since 2014 in a BigCommerce Store with no issues, to ship domestically and internationally using mostly USPS, FedEx and APC. For a very reasonable monthly fee you can connect unlimited stores, so selling through multiple channels becomes a breeze. I have Amazon, eBay and the BigCommerce store all funneled through ShippingEasy and it makes shipping very trouble-free as it syncs everything.

I could not find use for their inventory manage feature, but I can not say it is good or bad, it just did no service for the style of stores and sales I have.n

It's feature rich with new functions being added constantly.

The inability to add tracking from a local courier or another logistics company. I've seen this requested a bunch but it has never been implemented. Example: This would be for the "mark as shipped" scenario. Right now the drop down only shows carriers that we have linked. It'd be great if there was an "other" option where we could put the name of the logistics company used and add tracking. We ship a lot in the Southeast and Advantage Logistics dominates this area due to their low rates. They do provide tracking numbers but we are unable to attach them to our Fastco store orders though ShippingEasy.

Love the capabilities and inventory features. It works well for my needs.

There are a few very simple features that the software is lacking like when I sell something through my linked POS system to shopify it doesn't deduct inventory since it wasn't shipped and I wish that the Purchase order screen showed what my quantities were in stock instead of my projections so I don't have to have multiple screens open to know what to order.

I love that i can always and i mean ALWAYS get my questions or concerns answered. The staff is amazing and extremely knowledgable. They are patient and are always eager to help out

so far, i havent had major cons, i have been using them for years

I use ShippingEasy to not only ship my orders but to manage my inventory across multiple sales channels. This has been a life saver and likely added years back to my life. The idea of how I was managing my inventory before ShippingEasy makes me want to invent a time machine so I could have started using them from the beginning.

Sometimes getting everything to work with a new sales channel and sync with existing inventory can be a little tricky, but once it's it setup, it's smooth sailing.

Absolutely love how easy ShippingEasy is to use! It connects beautifully and seamlessly with our Shopify platform and we're able to notify our customers of every step of their order! It has made our customer service experience so much easier and I highly recommend it!

I'd like to see more analytics available since this will be our go-to system as we scale this upcoming year!

The Customer Service is at least 50% of why I love this software. But I also love how simple and clean the design of the program is. It has everything that I need for shipping, without being too overwhelming. I also love the level of communication the site offers with its alert system. It makes me feel quite confident that the software is constantly being cared for.

It would be nice if Shipping Easy could offer Express Shipping for all of the Flate Rate packages sizes USPS offers, instead of just the Flat Rate Padded Envelopes.

The ease of identifying the most economical method to ship items - USPS, UPS, Fed-Ex. They also offer the ability to access all previous customers via the Marketing segment.

I can't rearrange the icons at the top of my dashboard. Maybe the price....It would be great to have this service for free, but they earn their fees!!

It's fairly simple to set up and implement, but the most benefit comes from their customer service. They've assisted me with any issue that came up on setup, even so far as to troubleshooting hardware from another company. Customer service is key!

It can be technically difficult initially to set up, but as long as you call or use the great chat feature to ask for assistance, customer service will get it fixed in no time. In my case, they asked for permission to "control" my desktop and did the setup for me.

My business buys product from the customer (instead of the other way around). I used to have to manually generate a shipping label, cutting and pasting into paypal ship now, the order #, the customer address, I had to manually calculate the weight...it was tedious, I actually cringed when I got new orders, not good if you are running a business. A friend said I could purchase shipping software to do that, but none of the apps could be customized to automatically send a shipping label to a customer for them to use to SHIP TO ME. Then I tried ShippingEasy, oh my gosh they had a work around for me! Now, with a few clicks my customers receive a shipping label, it has their order # on it, AND it sends them an email! All with a couple clicks! So happy! Now I am happy to get as many orders as I can.

I have no complaints. This software does what it is supposed to do, make my life easier. Customer support is great.

The software is very powerful and can be extremely useful beyond just shipping. It tracks all transactions and captures gret markleting information for future use.

The whole thing is just a bit cumbersome as far as the interface goes. It is not very intuitive in terms of finding functions. Overall they just really need to upgrade the user interface.

It's very easy to navigate, you can work from anywhere.

I would love to see an app or have it easier to you use on your phone.

I love that if ever an issue, which is very rare, that this company has very friendly, helpful, and successful customer support via phone or chat. They go the extra mile to stay with you while solving problems.

NONE! absolutely zero complaints. I have always been responded to, helped, advocated for, and folllowed up!! Always. This is hassle-free, which is really great.