Opiniones de BenchmarkONE

Puedo conectar de una forma más profesional con los clientes así como aplicar campañas de marketing que ayudan a mejorar los números de ventas

Funciones pagas y me costo un poco al principio habituarme a las diferentes funciones.

Very user friendly, easy to use and implement. You need to setup marketing campaigns and templates for the tool to work properly for you. This tool helps you send periodic marketing efforts to your CRM contacts.

The support, hands down. The team at Hatchbuck is amazing, and has answered all of my questions promptly, and helped me to think creatively about how best to use the software. I also love the automation available - the ability to trigger emails, campaigns, tasks, reminders, and deals based on contact actions. The new built-in advanced filtering system is great and makes it easier than ever to segment our database based on location, tags, whether they have an email address or not, and more. We've also used the email reporting to our advantage, helping us to get to know our contacts - what they interact with, what they click on, what they do and don't care about - our database has new life!

As we've been in the system more, we're finding that we're not using the "deals" tracker tool as effectively as we could, simply based on the fact that for our specific line of business, we could easily use 3-4 pipelines separately. (We are M&A Advisors/Business Brokerage Advisors, and so we have separate pipelines for Sellers, Buyers, Clients doing Exit Planning, and Valuations). If we were given the ability to have multiple Deals pipelines, it would immediately enable us to keep track of that pipeline.
Additionally, if I could change a couple things, like the ability to automate contact notes within the record the same way that other things can be automated, I would, but this is such a minor thing that I wouldn't count it as a dislike.

- Easy to use
- Great user interface
- Robust email tracking and reporting
- Social media integration allows you to put a face with a name

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

I really love Hatchbuck. It has transformed my company in terms of lead tracking and management. It's so easy to set up and use, and is extremely well-priced.

The interface to send emails to clients is a bit clunky, and I'd value greater options. There are a few bugs with creating new emails, and formatting. It's hard to see what clients you've communicated with that day.

The application offers user-friendly graphical user interface. The customer service is very knowledgeable and responsive. Based on the actions of your contact, you can automate trigger emails and reminders. One of the best features is that you can see who all open your emails and the email marketing gets you know about what the users click on. You can track the progress of your campaigns and how well they were received. You can easily merge your contacts from your earlier CRMs. You can categorize the application for clients from several industries. The application does great contact management and is well integrated with social media.

It's quite difficult to get used to the email templates. the application, in comparison to other similar CRM systems, does not provide many plugins. Reporting capabilities and tags management require improvement. The absence of advanced features. It is very difficult to make edits or copy the campaigns.

Simple contact database management.
Easy to use template designer.
Scheduling services.

Inability to include video within email.
Chat/email based customer support.

Ease of use, customer support, tracking web visits of folks in our email database.

I can't think of anything I don't like.

I love Hatchbuck because it is fairly easy to use, but also has several different features and capapbilities.

Sometimes there is too much to process when it comes to all of the features, however, thesre are several articles and videos to help remedy that.

I love the drag and drop builder, and being able to view stats

Cons for this is not having an easier way to separate contacts besides tagging them.

Tagging and Automation
Availability to tie into email history
Tasks and document attachment opportunities
Service, service, and service-they are always willing to take a question and work with our team to fully utilize the tools and features within the Hatchbuck system.

Everything we have given feedback on has been addressed in new updates over the years, or have been communicated to us as part of future releases.

The customer service is by far the greatest asset this software has. Hatchbuck is extremely customizable which is excellent when working with clients in many different industries but can present a challenge when deciding which categorizations and tag to use when building the system. Hatchbuck's customer service team is always on-call to help assist in any way necessary.

The pricing options and billing details aren't completely transparent. Often, I will have to reach out to my Hatchbuck rep to get details regarding plans or billings.

It's hard to beat the features and price of Hatchbuck. The program does well two features that a small business really needs: contact management and email marketing.

The CRM offerings are very basic. If you are looking for a ton of features with your CRM, then Hatchbuck may not be the best CRM for you.

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

We were able to send large emails batches and weren't as restricted as other platforms. Easy to pull stats, reports, and data.

We had decent sending results, but towards the end of us using it as our primary email service our results were atrocious. We had a great sender reputation, great sending results, but horrid numbers. When we looked asked other businesses that used Hatchbuck they weren't having any issues and they were sending more emails that we were. We never got a good answer as to why and what was the problem.

The price is phenomenal for what you're getting in a single place. Other marketing automation tools cost /month and then you have to buy a CRM on top of that - HB makes it great to have everything in a single location. Their support is stellar and their feature set is really beautiful for SMBs.

They're still working through a lot of bugs. It can be frustrating sometimes, but they're still growing and improving so it balances out.

Love Hatchbuck for both CRM and Email automation.

Sometimes difficult to get email reports to show the contacts asociated

The best thing about Hatchbuck is that it is very easy to use. Many marketing automation platforms are very complex and require a good amount of technical knowledge. But with Hatchbuck that is not an issue. The integration between the email platform and CRM is native making this very simple.

It is not the most comprehensive, so if you are looking for a very detailed platform then go with Marketo, Pardot or Eloqua. These are more robust, but are not for everyone.
The platform could probably have a little more flexibility with tagging options.

Easy to use, extremely low cost, helpful support, effective tools that provide infinite customization and solid trackability, couldn't be happier with my decision.

Some minuscule design flaws but only marginally affect convenience and certainly don't affect quality of campaigns themselves. For example, there is no easy way to set maximum contacts on home page to a larger number.

I like the adaptability and the template make things much easier when customizing email for clients and potential clients.

Connecting a contact us form with our site a bit tricky, since Hatchbuck doesn't pair up with Outlook email very well. Other than that is has been a great transition to this CRM and well worth the investment.

I like the webpage forms and link click capture (via imbedded scripts) to register new leads and track their interest. Likewise, I love the ability to capture clicks in email and add tags and actions.

I wish there were more email and campaign samples (a complete lead to sale nurturing sample would be great). Although the drag and drop email editor is easy to use, it's too limited (e.g. can't create a column). So I ended up using the predesigned emails, but I had to insert some stylesheet code to just to change the background color; it looks great, but it's a bit more complicated. Also, there's no billing, so we also have to enter the customer into ACT and QuickBooks.

Hatchbuck is an easy to use CRM that doesn't require a lot of time and energy to integrate into your already established database. The reports are easy to create and easy to understand.

At the time I began using hatchback it was still in the beta phase for many of the features and so the support offered wasn't as established as some of its competitors. I am sure they has since been improved.

Quite User friendly. Drag and drop operations for email builder. Affordable price. Suitable CRM for small business.

Customer supports needs to be improved. Learning curve might get tricky but videos are available to get over it. No mobile app.