
Sprinklr
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
Opiniones de 76
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...
Revisado el 13-02-2023
Puntos a favor
Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.
Puntos en contra
-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Soup-to-nuts social CMS tool
Revisado el 24-05-2019
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Puntos a favor
Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Puntos en contra
Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Awesome social automation platform. Insane amount of features, and plenty of customizable...
Revisado el 13-06-2017
Puntos a favor
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.
Puntos en contra
The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Extremely Useful...When it Works
Revisado el 14-04-2022
We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.
Puntos a favor
This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.
Puntos en contra
The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A great product with poor customer support
Revisado el 20-05-2022
Puntos a favor
Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Puntos en contra
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
super scheduler
Revisado el 04-01-2019
Puntos a favor
i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.
Puntos en contra
creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expensive, but worth it
Revisado el 22-04-2021
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.
Puntos a favor
Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.
Puntos en contra
It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great platform, okay customer service
Revisado el 27-03-2019
Great software. We use for many clients. If CS approved, it'd be great.
Puntos a favor
This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.
Puntos en contra
The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.
- Sector: Bienes de consumo
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Could be better
Revisado el 24-06-2022
Puntos a favor
Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands
Puntos en contra
There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Powerful tool once you understand how to use it.
Revisado el 17-11-2017
In-depth and actionable social listening. Ease of use with multiple community managers.
Puntos a favor
I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.
Puntos en contra
It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Need for some improvements
Revisado el 26-07-2020
The Sprinkler is very useful for companies and brands to allow Community Managers to control their social networks safely, but it has limitations and depending on the social network in, it can be even more complicated. Despite this, he is able to report good reports and also has a support interested in bringing improvements to the tool.
Puntos a favor
What I like most about Sprinkler, is that it allows the control of all social media accounts, of a company or brand, in the same software. It has options to include tags in the contents, to generate reports with practicality.
Puntos en contra
It is a complex tool with a high learning curve. It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental. Depending on the social network it is even more limited, as in the case of Linkedin. It's easier when you need it for simpler actions like posts, comments and sharing. In addition, it does not have translations into other languages, which is also a limiting factor.
- Sector: Hostelería
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sprinklr is best for big brands
Revisado el 05-05-2022
Puntos a favor
This is the best SMMS product that I know of on the market, I have been in social professional for nearly 9 years. It's great for social listening insights, community management, reporting, and publishing.
Puntos en contra
I wish there was an Airtable integration for those not in the Sprinklr environment. Because of the cost we can't have everyone in it .
- Sector: Comercio minorista
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Social Monitoring Made Easy
Revisado el 23-07-2020
This is great for multiple stores and responding to reviews
Puntos a favor
I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.
Puntos en contra
Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.
- Sector: Servicios de información
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Love sprinklr
Revisado el 28-01-2019
My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.
Puntos a favor
I love being able to access all of the social media platforms my company uses in one place.
Puntos en contra
I did not like the fact you had so many messages to respond to as once.
- Sector: Medios de difusión
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Stable platform
Revisado el 06-07-2019
I love that I'm able to work 99% of my accounts from one program that stays stable.
Puntos a favor
It's ease of use! The ability to use tabs to separate different pages I need to moderate.
Puntos en contra
Hotkeys would be nice to have when using for moderation.
- Sector: Petróleo y energía
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sprinklr Review
Revisado el 04-12-2018
As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space. The social listening tools are probably the aspect my team enjoys the most. Using Sprinklr has definitely given us the opportunity for more robust reporting.
Puntos a favor
Great customer service! And a very easy product to integrate into your social channel management. It's easy to upload content and use the tool as a means of approving and getting content live.
Puntos en contra
We occasionally ran into bugs, but the service team was able to address our issues right away.

- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Efficiency at its finest
Revisado el 05-05-2020
I enjoyed using Sprinklr and recommend it to my friends.
Puntos a favor
I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.
Puntos en contra
I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
sprinklr
Revisado el 11-06-2022
Puntos a favor
Thanks to reporting and statistics, I can create a strategy for myself by looking at the data. This is my favorite feature.
Puntos en contra
There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.
- Sector: Administración educativa
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy and simple all in one social media platform
Revisado el 09-09-2019
Puntos a favor
Easy to integrate all the social media platform in one application and pull out data through out.
Puntos en contra
It takes time to pull in lot of data or old data.
- Sector: Software informático
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Good attempt, but isn't the all-in-one solution I need.
Revisado el 14-03-2017
I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.
Puntos a favor
Real-time social media post integration.
Puntos en contra
Lack of tooling and customization.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Sprinklr Review
Revisado el 21-12-2019
Awesome overall experience however it was beyond what was needed at the time
Puntos a favor
Excellent content planning and publishing platform
Puntos en contra
I wouldn't say that I disliked anything about Sprinklr

- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Complete view of all your social media
Revisado el 25-03-2020
It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.
Puntos a favor
It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.
Puntos en contra
It can be a little difficult to use at first, there could be better training provided to give to new team members.
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
powerhouse software to manage social media channels
Revisado el 06-10-2016
Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.
- Sector: Bienes de consumo
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great AI Chatbots with Sprinklr
Revisado el 15-08-2022
Puntos a favor
Ease of use and a big amount of features for configuring the bot
Puntos en contra
Its a lot of information you need to have to start using all the features
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
-
Fuente de la reseña
Calificación general
Revisado el 31-05-2018