Sprinklr

Gestión de redes sociales, analíticas sociales y planificación de estrategia

Calificación general

4,2 /5
(76)
Relación calidad-precio
4,0/5
Funciones
4,3/5
Facilidad de uso
3,8/5
Asistencia al cliente
4,0/5

83%
Un ha recomendado esta aplicación
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Opiniones de 76

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...

Revisado el 13-02-2023

Puntos a favor

Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.

Puntos en contra

-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Soup-to-nuts social CMS tool

Revisado el 24-05-2019

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Puntos a favor

Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Puntos en contra

Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

Daniel
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Awesome social automation platform. Insane amount of features, and plenty of customizable...

Revisado el 13-06-2017

Puntos a favor

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Puntos en contra

The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

Mary Grace
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Extremely Useful...When it Works

Revisado el 14-04-2022

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.

Puntos a favor

This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.

Puntos en contra

The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).

Muhammad
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A great product with poor customer support

Revisado el 20-05-2022

Puntos a favor

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Puntos en contra

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

super scheduler

Revisado el 04-01-2019

Puntos a favor

i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.

Puntos en contra

creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.

Usuario verificado
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Expensive, but worth it

Revisado el 22-04-2021

The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.

Puntos a favor

Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.

Puntos en contra

It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great platform, okay customer service

Revisado el 27-03-2019

Great software. We use for many clients. If CS approved, it'd be great.

Puntos a favor

This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Puntos en contra

The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Rosanna
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Could be better

Revisado el 24-06-2022

Puntos a favor

Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands

Puntos en contra

There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium

Usuario verificado
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Powerful tool once you understand how to use it.

Revisado el 17-11-2017

In-depth and actionable social listening. Ease of use with multiple community managers.

Puntos a favor

I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.

Puntos en contra

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Need for some improvements

Revisado el 26-07-2020

The Sprinkler is very useful for companies and brands to allow Community Managers to control their social networks safely, but it has limitations and depending on the social network in, it can be even more complicated. Despite this, he is able to report good reports and also has a support interested in bringing improvements to the tool.

Puntos a favor

What I like most about Sprinkler, is that it allows the control of all social media accounts, of a company or brand, in the same software. It has options to include tags in the contents, to generate reports with practicality.

Puntos en contra

It is a complex tool with a high learning curve. It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental. Depending on the social network it is even more limited, as in the case of Linkedin. It's easier when you need it for simpler actions like posts, comments and sharing. In addition, it does not have translations into other languages, which is also a limiting factor.

Usuario verificado
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Sprinklr is best for big brands

Revisado el 05-05-2022

Puntos a favor

This is the best SMMS product that I know of on the market, I have been in social professional for nearly 9 years. It's great for social listening insights, community management, reporting, and publishing.

Puntos en contra

I wish there was an Airtable integration for those not in the Sprinklr environment. Because of the cost we can't have everyone in it .

Daniel
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Social Monitoring Made Easy

Revisado el 23-07-2020

This is great for multiple stores and responding to reviews

Puntos a favor

I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.

Puntos en contra

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

Usuario verificado
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Love sprinklr

Revisado el 28-01-2019

My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.

Puntos a favor

I love being able to access all of the social media platforms my company uses in one place.

Puntos en contra

I did not like the fact you had so many messages to respond to as once.

Jennifer
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Stable platform

Revisado el 06-07-2019

I love that I'm able to work 99% of my accounts from one program that stays stable.

Puntos a favor

It's ease of use! The ability to use tabs to separate different pages I need to moderate.

Puntos en contra

Hotkeys would be nice to have when using for moderation.

Usuario verificado
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Sprinklr Review

Revisado el 04-12-2018

As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space. The social listening tools are probably the aspect my team enjoys the most. Using Sprinklr has definitely given us the opportunity for more robust reporting.

Puntos a favor

Great customer service! And a very easy product to integrate into your social channel management. It's easy to upload content and use the tool as a means of approving and getting content live.

Puntos en contra

We occasionally ran into bugs, but the service team was able to address our issues right away.

Tana
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Efficiency at its finest

Revisado el 05-05-2020

I enjoyed using Sprinklr and recommend it to my friends.

Puntos a favor

I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.

Puntos en contra

I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.

Enes
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

sprinklr

Revisado el 11-06-2022

Puntos a favor

Thanks to reporting and statistics, I can create a strategy for myself by looking at the data. This is my favorite feature.

Puntos en contra

There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.

Rakesh
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy and simple all in one social media platform

Revisado el 09-09-2019

Puntos a favor

Easy to integrate all the social media platform in one application and pull out data through out.

Puntos en contra

It takes time to pull in lot of data or old data.

Craig
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good attempt, but isn't the all-in-one solution I need.

Revisado el 14-03-2017

I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Puntos a favor

Real-time social media post integration.

Puntos en contra

Lack of tooling and customization.

ray
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Sprinklr Review

Revisado el 21-12-2019

Awesome overall experience however it was beyond what was needed at the time

Puntos a favor

Excellent content planning and publishing platform

Puntos en contra

I wouldn't say that I disliked anything about Sprinklr

Roxana
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Complete view of all your social media

Revisado el 25-03-2020

It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.

Puntos a favor

It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.

Puntos en contra

It can be a little difficult to use at first, there could be better training provided to give to new team members.

Mandy
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

powerhouse software to manage social media channels

Revisado el 06-10-2016

Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.

Andrea
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great AI Chatbots with Sprinklr

Revisado el 15-08-2022

Puntos a favor

Ease of use and a big amount of features for configuring the bot

Puntos en contra

Its a lot of information you need to have to start using all the features

Brian
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Fuente de la reseña

Calificación general

Revisado el 31-05-2018